Not Clear On Timeout Behavior In Scripts

[jimcpl]

Hi,

 

I know that when building a script, you can setup an On Timeout, but what is VG's behavior if no On Timeout path is configured?

 

Will the script hang? Or is there some default timeout behavior (e.g., exiting the script)?

 

Also, how do you force a script to exit and hangup the phone line?

 

Thanks,

Jim

[SupportTeam]

is there some default timeout behavior (e.g., exiting the script)?

Yes. The default timeout is 10 seconds - and if no user input is received then VoiceGuide will hangup the call. (All replays are done first before this timeout timer kicks in)

 

how do you force a script to exit and hangup the phone line?

There is a "Hangup Call" module.

[jimcpl]

SupportTeam,

 

Ahhh! Thanks for both answers....

 

Jim