3 Way Conference

[Guest mouddie]

Hello,

 

I have a 4-port analoge dialogic card , and im using VoiceGuide For Dialogic version 6.0 which you have changed many times before for fixing "Dial and Conferene" Problems I had.

 

We are not comfortable with using "Dial and Conferene", and we have applied for the "3 way conference" service from telecom company, i checked the service manually and it works fine on phone devices, when implemented it on VG, i had to edit vg.ini file according to the specs and i did, but the system was not able to put the caller on hold to dial the second party. [ maybe couse if short hookflash]

 

My question is - as long as im not using "dial and conference" anymore- should I return back to "VoiceGuide 5.2" and try to configuire the hookflash parameters acoording to this link

 

http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

 

or there there is someway to define the hookflash length and stuff using the dialogic version???

 

Please inform if VG 5.2 would recognize "busy tune"or "no response" on the being called party.

[SupportTeam]

Strongly suggest to use "VG for Dialogic" when doing any sort of transfers or conferencing.

 

is someway to define the hookflash length and stuff using the dialogic version???

See this section in Config.xml file in Vg's \data\ subdirectory:

<SetParm>
<Description>Flash time during dialing</Description>
<Key>DXBD_FLASHTM</Key>
<Value>10</Value>
<Default>10</Default>
</SetParm>

 

Please inform if VG 5.2 would recognize "busy tune"or "no response" on the being called party.

It does, but the Dialogic has some problems with handling some commands after this happens - this is exactly why we recommend using "VG for Dialogic" when doing call transfers.

[Guest mouddie]

Hello,

I have tried ur suggestion and tried changing the "Flash time during dialing" in the config.xml for different values, where the value from STC was 100 which equals 1 second, but still the same, I still hear the system dialing the number, means it does not put me on hold.

 

The manual operation, is that i receive a call, then I put it on hold by pressing "HockFlash then 2" Dial the other number, then press "HockFlash then 3" to make the conference.

 

what are "AT" "Generate" and "TAPI" parameters in the vg.ini file, the default is "Generate", is that fine ?

 

 

please explain how can i acheive this function

 

Note: in the file config.xml i read a note which says if im using dialogic card, then the configuration in the xml file wil be ignored, and the system will refere to the TSP settings, is that right? and i changed the TSP settings accordingly, but nothing changed !!

 

advice plz...

[SupportTeam]

The manual operation, is that i receive a call, then I put it on hold by pressing "HockFlash then 2" Dial the other number, then press "HockFlash then 3" to make the conference.

When doing it manually does the call go on hold when hookflash is made, or when "2" is pressed?

what are "AT" "Generate" and "TAPI" parameters in the vg.ini file, the default is "Generate", is that fine ?

Yes.

Note: in the file config.xml i read a note which says if im using dialogic card, then the configuration in the xml file wil be ignored, and the system will refere to the TSP settings, is that right?

No. Not true and no such comments should exist in Config.xml file.

Can you quote what is the actual entry you have read and indicate exactly where this entry is?

[Guest mouddie]

the comment i referred to is in the vg.ini file.....

[SupportTeam]

Please post a quote of the actual comment that you are referring to.

[Guest mouddie]

mentioning the file name was enough, here u go

 

;Preferred Lengths of hookflash and DTMF tones.

;will be used if Generate method is selected. In milliseconds.

;If commented out then the default settings for the device will be used.

;Note: Dialogic cards will ignore this setting and use what is in the Dialogic TSP Configuration settings.

 

and attached is the file

vg.ini

[SupportTeam]

OK, this comment refers to the setting of the Hookflash length in the "TAPI" version of VoiceGuide. (v5.x.x). The Dialogic TSP Configuration settings only apply to the Dialogic's TAPI driver settings.

 

"VoiceGuide for Dialogic" does not TAPI drivers.

In VG for Dialogic the Hookflash length is set in Config.xml file - in the section indicated before:

 

<SetParm>

<Description>Flash time during dialing</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

The setting is in 10ms units, so a value of 10 represents 100ms.

[Guest mouddie]

Nice, so where can i set the actions to put users on hold and dial another number, and then make the 3 way conference?

 

this is my actions

 

HockFlash + 2 >>> puts caller on hold

 

then dial a number

 

HockFlash + 3 >>> establishs the conference

 

and as i told, i have checked this manually on my phone lines, and it works great..

[Guest Guest]

any replies???

[SupportTeam]

In VoiceGuide Script Designer click on the Edit menu and select PBX Command Strings. (see: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm )

 

What are the settings specified for "Place call on hold before doing a blind or announced conference" ?

Please post a copy of VG.INI file from the VoiceGuide's directory.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the attempted 3-way call.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

[waseem_sarwar]

Hello,

 

According to your instruction, I have tried with different values of PBX "Command Strings" and

"Hookflash length on Dialogic cards" but the result is the same.

 

so, attached zip file contains

 

vg.ini

PBX Strings.bmp

Log.txt

Hookflash length on Dialogic cards .bmp

 

 

 

waiting ..............

[Guest Waseem Sarwar]

Sory, Perhaps zip file was not attached properly,

Log___vg.ini.zip

[SupportTeam]

Are you now using "VoiceGuide for Dialogic", or are you using v5 of VoiceGuide?

 

As per previous post:

 

In VoiceGuide for Dialogic the Hookflash length is set in Config.xml file:

 

<SetParm>

<Description>Flash time during dialing</Description>

<Key>DXBD_FLASHTM</Key>

<Value>10</Value>

<Default>10</Default>

</SetParm>

 

How would you retrieve a call if the destination number is busy? The use of "!3" when "Retrieve a call from announced call tranfer" does not seem correct.