jimcpl Report post Posted 06/08/2003 02:03 PM Hi, If I was using a Dialogic card that supports "type-ahead" (i.e., DTMF tones while VG is playing a sound), does VG also support that capability? In other words, if the CT card allows this capability, will a VG script respond to the entered digits and process the digits/go to the next module in the script while the prompt/sound is being played? BTW, your Knowledgebase seems to indicate that some voice modems (as opposed to Dialogic boards) support type-ahead, so same question as above relative to voice modems. Also, BTW, I'm currently using a Creative ModemBlaster PCI. Do you happen to know if this does support type-ahead? I've been testing this, but can't tell if the modem does not support this, or if VG doesn't support it. Thanks, Jim Share this post Link to post
SupportTeam Report post Posted 06/08/2003 02:24 PM VoiceGuide allows caller to press a key at any time (ie: supports 'type-ahead'). BTW, your Knowledgebase seems to indicate that some voice modems (as opposed to Dialogic boards) support type-ahead, so same question as above relative to voice modems. If that's what it suggests then that’s wrong - what it's meant to say is that some modems have problems detecting tones while they are playing a sound at the same time. Dialogic cards have no such problems so you can be sure you can 'type-ahead' at any time... Share this post Link to post
jimcpl Report post Posted 06/08/2003 08:28 PM VoiceGuide allows caller to press a key at any time (ie: supports 'type-ahead'). Beyond "allowing caller to press key at any time", will VG actually stop playing of a sound/prompt in the midst of playing the sound/prompt if it (VG) receives an input? If that's what it suggests then that’s wrong - what it's meant to say is that some modems have problems detecting tones while they are playing a sound at the same time. Dialogic cards have no such problems so you can be sure you can 'type-ahead' at any time... Actually, I have to correct my earlier post re. the Creative ModemBlaster: I took your Customer Enquiry demo, and recorded something like "Enter a 1 for stock details or a 2 for roster", and if I press, say, a '1' while the prompt/sound is playing, it cuts it off immediately after uttering the "2", i.e., "Enter a 1 for stock details or a 2". So it seems that the ModemBlaster is allowing typing over the sound playing? Jim Share this post Link to post
SupportTeam Report post Posted 06/09/2003 12:42 AM Beyond "allowing caller to press key at any time", will VG actually stop playing of a sound/prompt in the midst of playing the sound/prompt if it (VG) receives an input? Yes... it's easy to see that it does that - just try it... I see at the bottom of your post that you have tried it, so I guess that you've seen it work already.. VoiceGuide will by default instruct the modem/card to stop playing any sound files when the modem/card reports that a caller has pressed a key. Share this post Link to post
