Conference

[voicecarli]

excuse me but i use voiceguide pro4 with dialer 4 lines a D41epci and 2 analogic lines without pbx

i just try to dial on another line and conference but if nobody on the second line hang up the system stay conference...

is there a way to fix it ?

thanks

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the call, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

[Guest Guest]

thanks for your quick help

i call on line 1 it rings on line 2 but i hang up on line 1 and system stay like this for 3 minutes without hanging up

i post you the log

thanks

vg.txt

[SupportTeam]

Trace shows that the conference was started at 3:22:47pm and the Dialogic card detected the disconnect tone on the originating line at 3:27:50pm

152247.58   4 [Transfer Call 6] Conferenced to 5 (dxxxB1C1) at 15:22:47

152248.22   4 play  end current play (playid=273723)

152248.22   4 ScriptEventCode 8001 iLineState=1910

152248.23   4 LsXferWaitEndCall EV_PLAY_FINISHED

...

152750.82   4 callstate DISCONNECTED 66065 0 0

152750.84   4 ScriptEventCode 9250 iLineState=1910

152750.84   4 LsXferWaitEndCall EV_REMOTEPARTY_DISCONNECT

152750.86   4 rv    lg add [Hangup Time]{14/09/2005 15:27:50}

152750.86   4 Hanging up call...

Looks like the phone company does not play a disconnect tone until some time later on that line - some phone companies hold off with playing the disconnect tone until some time after hangup, and sometimes the time before the disconnect tone is played differs depending on whether the call was an incoming call or an outgoing call.

 

To be able to hangup calls immediately the phone company must either play the disconnect tone immediately after either party hangs up, or you should use T1/E1 ISDN lines.

 

There also seems to be a problem with Wave drivers on this system:

152243.44   4       PlaySoundStart err=[0 play  PlaySoundStart ResetWavOutAndContinuePlay=>32,play  pss   EnsureWaveOutIsOpenAndReady=>play  waveOutOpen mapped failed WAVERR_BADFORMAT] [C:\Program Files\VoiceGuide\Scripts\Answer and Record\onhold.wav]

Can you try removing all the wave drives on your system (including any sound card drivers) and then re-installing the wave drivers for your telephony device first. Try calling in after doing this, and if the sound can be heard over the phone you can then try to re-install your sound card drivers.

 

To remove other wave drivers got to Control Panel, double click on System, select the Device Manager tab and go to Sound/Video/Game Controllers entry - then delete all other wave drivers.

 

You may have to disable the sound card altogether as well to stop Windows from automatically loading it's drivers - to do this just select "Disable" and then select "Uninstall" from the Device Manager.

 

As you are using a Dialogic card it's probably best for you to move to using VG for Dialogic - see our WWW downloads page.