400 Users To Support

[Guest amitginotra]

I need to support amost 400 users simultaneously on IVR application.

Voiceguid supports maximum 240

 

can you suggest me hardware and software configuration for these many users.

[SupportTeam]

Just use two servers.

 

What sort of an application is it?

[Guest amitginotra]

this is a business application where in all the users normally interact on weekends.

okay which card will i need to used for 240 lines.

I think this is what VoiceGuide Enterprise can support maximum?

[SupportTeam]

To support 240 simultaneous call you will need to use two DMV1200B cards.

 

Each DMV1200B card can support four E1/T1 lines and eight E1 lines will give you 240 channels (E1 line has 30 channels).

 

If you are using T1 lines then you will need an additional DMV600B card - which can support two E1/T1 lines. That way you will have a total of ten T1 lines attached to the system (each T1 line can support 24 channels)

 

Will any of the callers have to speak to one another, or will they interact with the IVR system only?

 

 

You may want to contact sales@voiceGude.com for a price on a bundle of the cards and the software - I think we have some pretty attractive deals on these bundles.

[Guest amitginotra]

i will also need a feature, wherein the caller can be redirected to a support executive. is this possible with voiceguide?

[SupportTeam]

Yes, just use the Call Transfer module within the script. Please see: http://www.voiceguide.com/vghelp/html/modXfer.htm