Redirecting To Pbx

[Guest amitginotra]

Using Voiceguide IVR

I wana have an option where in i can redirect the user to a help desk officer.

Is this possible in voiceguide.

[SupportTeam]

Yes. This is called "Transferring Calls". You would use VoiceGuide's Transfer Call module to do this. See: http://www.voiceguide.com/vghelp/html/modXfer.htm