Fax

[Guest Guest]

Hello!

 

I would like to send out faxes from my voiceguide script. I am using WinXP, a Dialogic card D/41 JCT-LS and VoiceGuide for dialogic version 6.0.2001.

 

Q1. It is possible to just send faxes with my equipment or do I need somenthing else? If yes, what would you recommend me?.

 

Q2. I also have a fax device connected to my computer, so I wonder if I can use it from my script using the VBScript code available on your tutorial?

 

Many thanks for your help!

Jose

[SupportTeam]

You just need a normal modem and a copy of WinFax to send out Faxes.

 

Then you can use the VBScript samples from the Help file.

[Guest Guest]

Hello!

 

I have installed WinFax Pro and a fax modem on my computer . I just ran the VBScript sample (example #6) and I got the following trace:

 

102325,00 7 tw dtmf a (7,97,97)

102325,03 7 event a, code=97, state=0

102325,03 7 tw DialogicEvent 134,TDX_CST,97,0,0,DE_DIGITS,,

102325,03 7 event TDX_CST, code=134, state=0

102325,08 3 tw dtmf a (3,97,97)

102325,08 3 event a, code=97, state=0

102325,09 3 tw DialogicEvent 134,TDX_CST,97,0,0,DE_DIGITS,,

102325,09 3 event TDX_CST, code=134, state=0

102325,11 7 tw dtmf 4 (7,52,52)

102325,13 7 event 4, code=52, state=0

102325,13 7 tw DialogicEvent 134,TDX_CST,52,0,0,DE_DIGITS,,

102325,14 7 event TDX_CST, code=134, state=0

102325,22 3 tw dtmf 4 (3,52,52)

102325,23 3 event 4, code=52, state=0

102325,23 3 tw DialogicEvent 134,TDX_CST,52,0,0,DE_DIGITS,,

102325,25 3 event TDX_CST, code=134, state=0

102325,28 7 tw dtmf 1 (7,49,49)

102325,30 7 event 1, code=49, state=0

102325,30 7 tw DialogicEvent 134,TDX_CST,49,0,0,DE_DIGITS,,

102325,31 7 event TDX_CST, code=134, state=0

102325,38 3 tw dtmf 1 (3,49,49)

102325,39 3 event 1, code=49, state=0

102325,41 3 tw DialogicEvent 134,TDX_CST,49,0,0,DE_DIGITS,,

102325,42 3 event TDX_CST, code=134, state=0

102325,45 7 tw dtmf # (7,35,35)

102325,47 7 event #, code=35, state=0

102325,48 7 tw DialogicEvent 134,TDX_CST,35,0,0,DE_DIGITS,,

102325,50 7 event TDX_CST, code=134, state=0

102325,56 3 tw dtmf # (3,35,35)

102325,58 3 event #, code=35, state=0

102325,59 3 tw DialogicEvent 134,TDX_CST,35,0,0,DE_DIGITS,,

102325,61 3 event TDX_CST, code=134, state=0

102326,05 7 event callstate OFFERING 7 0 0

102326,06 7 script interpretor: VgMulti v6.0.2092

102326,08 7 fired OFFERING event to listeners

102326,09 7 iIvrDev=7

102326,11 7 set linestate CID vars

102326,13 7 call AnswerTheCallIfAllowed

102326,17 7 tw ring 1

102326,19 7 ring time since last ring (ms): 0

102326,20 7 rv clear all

102326,22 7 init LineState ResetAtStartOfNewCall.

102326,25 7 answer the call

102326,27 7 timer clear

102326,28 7 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

102326,30 7 event TDX_CST, code=134, state=6001

102326,81 7 event callstate CONNECTED 7 0 0

102326,83 7 WorkingModes tapi= script=

102326,88 7 Inband detection not enabled

102326,89 7 StartLoadedVgs at 2005-09-21 10:23:26

102326,91 7 set sScriptToRunOnHangup=[] in StartLoadedVgs

102326,92 7 init StartLoadedVgs_InitLineState start

102326,94 7 rv add [$RV_STARTTIME]{2005-09-21 10:23:26}

102326,97 7 rv add [$RV_DEVICEID]{7}

102326,98 7 rv add [$RV_CIDNAME]{}

102327,00 7 rvns add [PathApp]{C:\Program\VoiceGuide\}

102327,02 7 rvns add [scriptsPath]{C:\Voice_jose_testing\Fax2\}

102327,03 7 rv add [$RV_CIDNUMBER]{}

102327,05 7 fn RunModule start

102327,06 7 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

102327,09 7 event TDX_SETHOOK, code=135, state=6001

102327,11 7 tw DialogicEvent 134,TDX_CST,31936,0,0,DE_LCON,,

102327,13 7 event TDX_CST, code=134, state=6001

102327,14 7 timer clear

102327,16 7 state [Faxing] Running VB Script...

102327,19 7 vbs ran [vbs_7_1.vbs], cmd [wscript "C:\Program\VoiceGuide\data\vbs_7_1.vbs" //I //T:60]

102327,55 7 Run Script waiting. iRunWait=1 (shellid=860, process=1788)

102327,56 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102328,56 7 timer fired EV_TIMEOUT_CHECKONSTATE

102328,58 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102328,59 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102328,72 7 task still running (shellid=860, process=1788)

102328,73 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102330,56 7 timer fired EV_TIMEOUT_CHECKONSTATE

102330,56 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102330,56 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102330,56 7 task still running (shellid=860, process=1788)

102330,56 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102331,67 7 timer fired EV_TIMEOUT_CHECKONSTATE

102331,67 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102331,67 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102331,67 7 task still running (shellid=860, process=1788)

102331,67 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102332,78 7 timer fired EV_TIMEOUT_CHECKONSTATE

102332,78 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102332,78 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102332,78 7 task still running (shellid=860, process=1788)

102332,78 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102333,89 7 timer fired EV_TIMEOUT_CHECKONSTATE

102333,89 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102333,89 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102333,89 7 task still running (shellid=860, process=1788)

102333,89 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102335,00 7 timer fired EV_TIMEOUT_CHECKONSTATE

102335,00 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102335,00 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102335,00 7 task still running (shellid=860, process=1788)

102335,02 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102336,11 7 timer fired EV_TIMEOUT_CHECKONSTATE

102336,13 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102336,14 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102336,16 7 task still running (shellid=860, process=1788)

102336,17 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102337,30 7 timer fired EV_TIMEOUT_CHECKONSTATE

102337,31 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102337,33 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102337,34 7 task still running (shellid=860, process=1788)

102337,36 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102338,47 7 timer fired EV_TIMEOUT_CHECKONSTATE

102338,48 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102338,50 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102338,52 7 task still running (shellid=860, process=1788)

102338,53 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102339,64 7 timer fired EV_TIMEOUT_CHECKONSTATE

102339,66 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102339,67 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102339,69 7 task still running (shellid=860, process=1788)

102339,72 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102340,83 7 timer fired EV_TIMEOUT_CHECKONSTATE

102340,84 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102340,86 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102340,88 7 task still running (shellid=860, process=1788)

102340,91 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102342,02 7 timer fired EV_TIMEOUT_CHECKONSTATE

102342,03 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102342,05 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102342,06 7 task still running (shellid=860, process=1788)

102342,08 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102343,20 7 timer fired EV_TIMEOUT_CHECKONSTATE

102343,22 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102343,23 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102343,25 7 task still running (shellid=860, process=1788)

102343,28 7 timer set 1 EV_TIMEOUT_CHECKONSTATE

102344,39 7 timer fired EV_TIMEOUT_CHECKONSTATE

102344,41 7 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

102344,42 7 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

102344,50 7 task completed (shellid=860, process=1788) vgm=3, iRunWait=1, iRunWait_ExeResult_NextVgm=0

102344,52 7 no result file returned from program (VGRUNRESULT_7.TXT or SHLRESLT.TXT)

102344,56 7 task completed LsRunWaitChooseNext iNextVgm=4

102344,58 7 fn RunModule start

102344,61 7 timer clear

102344,66 7 rv add [Hangup Time]{2005-09-21 10:23:44}

102344,70 7 state Hanging up call... [Hangup Module]

102344,73 7 HangupCall_Common hCall=7

102344,81 7 rec RecSoundStop ok

102344,83 7 play PlaySoundStop ok

102344,84 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

102344,88 7 fnHangupCall end

102344,92 7 event callstate IDLE 7 0 0

102344,94 7 WorkingMode@Idle=

102344,95 7 timer clear

102344,97 7 rec RecSoundStop ok

102344,98 7 play PlaySoundStop ok

102345,00 7 rv add [CallEndTime]{2005-09-21 10:23:45}

102345,22 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

102345,23 7 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

102345,25 7 event TDX_SETHOOK, code=135, state=900

102345,27 7 LsAwaitingCalls EV_UNKNOWN_135

102346,27 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

102346,28 7 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

102346,30 7 init atidle reinit : start

102346,31 7 init atidle reinit iConferenceOtherLegLid=-1

102346,33 7 init atidle reinit : reset all LineState variables

102346,34 7 timer set 0,3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

102346,36 7 state Waiting for a call...

102346,70 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

102346,72 7 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

102352,81 0 sys cleanup Start

102352,86 0 sys cleanup End

 

Do I have to change anything in voiceguide? I mean the script I am running it is the same as in the Run VBscript module.

 

Thank you!

Jose

[SupportTeam]

Looks like the VBScript was taking a long time before VG decided that it was running for too long (15 seconds) and shut it down.

 

Was WinFax started at the time?

 

You may want to test running VBScripts directly first and only after you get one working then try it from inside the VoiceGuide's Run VBScript module.