Answer Disconnect

[Guest noblephones]

I call into voice guide using D4/PCIU card, and it disconnects after picking up. Ocassionally it will run whole script. Here's the results:

 

173748.92 7 linedevstate 2048 0 0

173748.94 7 callstate OFFERING 65827 0 4

173748.94 7 rv clear

173748.94 7 Answer the call at 9/22/2005 5:37:48 PM

173748.95 7 lineAnswer(65827) => 65810

173748.95 7 ev Lev_CallerID [12545191000,NOBLE PHONE SER,2542471458]

173748.95 7 rv lg add [DNIS]{2542471458}

173748.95 7 ev Lev_CallerID [12545191000,NOBLE PHONE SER,2542471458]

173748.95 7 callinfo CALLEDID

173748.95 7 callinfo ORIGIN

173748.95 7 ring 0

173749.48 7 callstate CONNECTED 65827 1 0

173749.50 7 callstate CONNECTED 65827,1,0

173749.50 7 WorkingModeTAPI@Connected=

173749.50 7 WorkingModeScript@Connected=

173749.50 7 Inband detection not enabled

173749.50 7 StartLoadedVgs at 9/22/2005 5:37:49 PM, script interpretor VgMulti v5.2.5003 3

173749.50 7 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\Call Transfer\}

173749.52 7 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\Call Transfer}

173749.52 7 rv lg add [$RV_STARTTIME]{9/22/2005 5:37:49 PM}

173749.52 7 rv lg add [$RV_DEVICEID]{7}

173749.53 7 rv lg add [$RV_CIDNAME]{NOBLE PHONE SER}

173749.53 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

173749.53 7 rv lg add [$RV_CIDNUMBER]{12545191000}

173749.55 7 rv lg add [$RV_DNIS]{2542471458}

173749.55 7 rv lg add [DNIS]{2542471458}

173749.55 7 tapi Reply (LineEvReply) ok 65810 0

173749.55 7 callinfo MONITORMODES

173749.56 7 timer clear

173749.56 7 [CallerIDCheck] Evaluate [$RV_CIDNUMBER]

173749.56 7 rv replace start: [$RV_CIDNUMBER]

173749.58 7 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DNIS]{2542471458}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\Call Transfer\}[scriptPath]{C:\Program Files\VoiceGuide\Scripts\more sample scripts\Call Transfer}[$RV_STARTTIME]{9/22/2005 5:37:49 PM}[$RV_DEVICEID]{7}[$RV_CIDNAME]{NOBLE PHONE SER}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{12545191000}[$RV_DNIS]{2542471458}[DNIS]{2542471458}

173749.58 7 rv replace end: [12545191000]

173749.58 7 .Eval(12545191000)

173749.61 7 rv ns add [CallerIDCheck_Input]{12545191000}

173749.61 7 rv ns add [CallerIDCheck]{12545191000}

173749.61 7 Eval Expr result:[12545191000]

173749.61 7 callstate DISCONNECTED 65827 0 0

173749.63 7 ScriptEventCode 9250 iLineState=5900

173749.63 7 rv lg add [Hangup Time]{9/22/2005 5:37:49 PM}

173749.63 7 Hanging up call... [LsModuleTransition]

173749.64 7 RecSoundStop ok

173749.64 7 PlaySoundStop err=0

173749.64 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

173749.64 7 fnHangupCall end

173749.66 0 dial start any summary:|7:hc>0|

173749.66 7 ERROR RunModule called while iHangupCalledForThisLine>0 (strWorkingModeScript=)

173751.52 7 linedevstate 2048 0 0

173751.52 7 callstate IDLE 65827 0 0

173751.53 7 WorkingMode@Idle=

173751.53 7 timer clear

173751.55 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

173751.55 7 tapi Reply (LineEvReply) ok 65793 0

173752.53 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

173752.53 7 ScriptEventCode 9008 iLineState=900

173752.53 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

173752.53 7 ReinitTelephony due to IDLE

173752.55 7 tapic lineDeallocateCall(MainCall:65827) 0

173752.59 7 lineOpen(7)=>

173752.61 7 Waiting for a call...

173752.61 7 LineHandle=65776

173752.61 7 amchk set AMdet=False in Reinit@idle

173752.63 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

173752.66 0 dial start any summary:|7:rdy=0|

173755.91 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

173755.91 7 ScriptEventCode 9013 iLineState=900

173756.66 0 dial start any summary:|7:idx=0|

 

Please help me resolve soon. Thankyou

[SupportTeam]

From the timing data it looks like the card may be detecting a loop current drop on the line...

 

To find out more what's causing it you will need to use VG for Dialogic which will show exactly why call ended (in the MMDDtw.txt log file).

[Guest noblephones]

I thought I was using VG for Dialogic. Where can I find "(in the MMDDtw.txt log file)."

 

Thank you,

Thomas

[SupportTeam]

You're using v5.2.5003 of VoiceGuide. That versio is not VoiceGuidefor Dialogic. Please see our Downloads page from where you can download VoiceGuide for Dialogic.

 

Logs to files are saved in Voiceguide's \log\ subdirectory.