Outdial_result Help

[vroberts2]

Using vbscript module called [AMDetect] to route to different paths. Detected_human is detected, but script always fails. Please help

 

 

154501.79 0 ERROR 6.0.2092 dial DbFindDueCall [invalid use of Null]

154501.79 0 ERROR 6.0.2092 dial DbFindDueCall [invalid use of Null]

154501.80 1 dial [63,13044883179,0,0,2359,,[],3,,C:\Program Files\VoiceGuide\Scripts\MedGen.vgs,,[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM},60,2,5,,] (search started at 154501.79)

154501.80 1 dial DialOnLine start tel[13044883179] ann[] vgs[C:\Program Files\VoiceGuide\Scripts\MedGen.vgs] am[] rv[[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}]

154501.80 0 dial callque update id=63: NextCallTime=0510061550, RetriesLeft=1

154501.80 0 dial callque DB update returned (MSAccess)

154501.80 1 rv clear all

154501.81 1 rv add [FName]{virgil}

154501.81 1 rv add [Physician]{Doctor Smith's office}

154501.81 1 rv add [ApptDate]{10/7/2005}

154501.81 1 rv add [ApptTime]{3:44 PM}

154501.81 1 rv add [OutDial_RetriesLeft]{2}

154501.81 1 dial making call tel[13044883179] ann[] vgs[C:\Program Files\VoiceGuide\Scripts\MedGen.vgs] am[] OnHangup[] rv[[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}[OutDial_RetriesLeft]{2}]

154501.81 1 script interpretor: VgMulti v6.0.2092

154501.82 1 state Dialing 13044883179

154501.84 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE

154502.38 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

154502.38 1 event TDX_SETHOOK, code=135, state=5200

154502.38 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND,

154515.89 1 tw DialogicEvent 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

154515.89 1 event RINGBACK, code=134, state=5200

154515.90 1 LsWaitAfterDialingOut : 134,RINGBACK,200,0,0,DE_TONEON,TID_RNGBK2,

154515.91 1 event TID_RNGBK2, code=134, state=5200

154515.91 1 LsWaitAfterDialingOut : 134,TID_RNGBK2,200,0,0,DE_TONEON,TID_RNGBK2,

154515.92 1 event TDX_CST, code=134, state=5200

154515.92 1 LsWaitAfterDialingOut : 134,TDX_CST,200,0,0,DE_TONEON,TID_RNGBK2,

154519.06 1 tw DialogicEvent 133,TDX_CALLP,10,3,0,TDX_CALLP,CR_CNCT,CON_PVD

154519.07 1 event VOICE, code=133, state=5200

154519.07 1 LsWaitAfterDialingOut : 133,VOICE,10,3,0,CR_CNCT,CON_PVD,

154519.09 1 event CONNECT, code=133, state=5200

154519.09 1 LsWaitAfterDialingOut : 133,CONNECT,10,3,0,CR_CNCT,CON_PVD,

154519.09 1 event CON_PVD, code=133, state=5200

154519.09 1 LsWaitAfterDialingOut : 133,CON_PVD,10,3,0,CR_CNCT,CON_PVD,

154519.11 1 event CR_CNCT, code=133, state=5200

154519.11 1 LsWaitAfterDialingOut : 133,CR_CNCT,10,3,0,CON_PVD,,

154519.11 1 event TDX_CALLP, code=133, state=5200

154519.13 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,3,0,CR_CNCT,CON_PVD,

154519.13 1 LineEvCallState_OutgoingCallWasAnswered 10,3,0

154519.13 1 init OnCallAnswered_StartScript start

154519.13 1 init StartLoadedVgs_InitLineState start

154519.14 1 rv add [$RV_STARTTIME]{10/6/2005 3:45:19 PM}

154519.14 1 rv add [$RV_DEVICEID]{1}

154519.15 1 rv add [$RV_CIDNAME]{}

154519.16 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

154519.18 1 WARN rv ScriptsPath could not be set as LineState(iLineId).iVgsIdx = 0 in StartLoadedVgs_InitLineState

154519.18 1 rv add [$RV_CALLEDNUMBER]{13044883179}

154519.18 0 dial callque delete id=63 (MSAccess)

154519.20 1 rvns add [OutDial_Result]{Contacted_Human}

154519.20 1 state live person answered. start [C:\Program Files\VoiceGuide\Scripts\MedGen.vgs]

154519.20 1 tr NewVgsVgm_Goto C:\Program Files\VoiceGuide\Scripts\MedGen.vgs,,,,,0

154519.20 1 rv add [scriptEnd_Time]{10/6/2005 3:45:19 PM}

154519.21 1 rv add [scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\MedGen.vgs}

154519.23 1 rv add [scriptEnd_Goto_Module]{}

154519.23 1 rv add [scriptStart_Time]{10/6/2005 3:45:19 PM}

154519.23 1 rv add [scriptStart_CalledFrom_Module]{Process Confirmation}

154519.23 1 FindFullPathToScript_VgsOrVgp start [C:\Program Files\VoiceGuide\Scripts\MedGen.vgs]

154519.25 1 FindFullPathToScript_VgsOrVgp 1

154519.25 0 LoadedVgs_Find C:\Program Files\VoiceGuide\Scripts\MedGen.vgs at idx=2

154519.25 1 rvns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

154519.27 1 StartModuleDefault=[Format Date and Time]

154519.27 2 tr NewVgsVgm_Goto 1

154519.27 2 tr NewVgsVgm_Goto 2

154519.27 1 fn RunModule start

154519.29 1 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,,

154519.30 1 event TDX_CST, code=134, state=6001

154519.32 1 timer clear

154519.32 1 state [Format Date and Time] Running VB Script...

154519.32 1 rv replace start (strlen>500)

154519.34 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}[OutDial_RetriesLeft]{2}[$RV_STARTTIME]{10/6/2005 3:45:19 PM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{13044883179}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{10/6/2005 3:45:19 PM}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\MedGen.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{10/6/2005 3:45:19 PM}[scriptStart_CalledFrom_Module]{Process Confirmation}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

154519.34 1 vbs ran [vbs_1_1.vbs], cmd [wscript "C:\Program Files\VoiceGuide\data\vbs_1_1.vbs" //I //T:60]

154520.19 1 Run Script waiting. iRunWait=1 (shellid=3060, process=1376)

154520.20 1 timer set 1 EV_TIMEOUT_CHECKONSTATE

154520.21 2 tr NewVgsVgm_Goto end

154520.26 1 cl RvGet RV[ApptDate]

154520.27 1 rv replace start: [$RV[ApptDate]]

154520.27 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}[OutDial_RetriesLeft]{2}[$RV_STARTTIME]{10/6/2005 3:45:19 PM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{13044883179}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{10/6/2005 3:45:19 PM}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\MedGen.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{10/6/2005 3:45:19 PM}[scriptStart_CalledFrom_Module]{Process Confirmation}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}

154520.28 1 rv replace end: [10/7/2005]

154520.30 1 cl Run_ResultReturn >>[OurText]{Friday October 7th}[sGreeting]{Good evening,}<<

154520.30 1 rvns add [OurText]{Friday October 7th}

154520.30 1 rvns add [sGreeting]{Good evening,}

154520.30 1 cl module's runwait=1, WavPlayHasNowFinished=0

154520.32 1 fn RunModule start

154520.34 1 timer clear

154520.35 1 Play Module start

154520.35 1 state [Greeting] Playing

154520.36 1 rv replace start: [$RV[sGreeting] $RV[FName], I'm calling from $RV[Physician] to remind you about your appointment, on $RV[OurText] at $RV[ApptTime]]

154520.36 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}[OutDial_RetriesLeft]{2}[$RV_STARTTIME]{10/6/2005 3:45:19 PM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{13044883179}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{10/6/2005 3:45:19 PM}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\MedGen.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{10/6/2005 3:45:19 PM}[scriptStart_CalledFrom_Module]{Process Confirmation}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}[OurText]{Friday October 7th}[sGreeting]{Good evening,}

154520.38 1 tts generate start[Good evening, virgil, I'm calling from Doctor Smith's office to remind you about your appointment, on Friday October 7th at 3:44 PM]

154520.38 1 tts generate wait

154520.96 1 tts generate finish

154520.97 1 state [Greeting] Playing (C:\Program Files\VoiceGuide\data\tts1.wav)

154520.98 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts1.wav

154520.98 1 timer clear

154521.11 1 tw wav->vox convert end 483557,C:\Program Files\VoiceGuide\data\tts1.vox,1,0,,

154521.14 1 play start ok, lPlayId=483687

154533.14 1 tw PlayEnd 1 483687

154533.14 1 play end id=483687, (current ID)

154533.16 1 event EV_PLAY_FINISHED, code=8001, state=1100

154533.16 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

154533.16 1 path {EV_PLAY_FINISHED} not found

154533.16 1 timer set 10 EV_TIMEOUT_HANGUP

154533.18 1 timer set 0 EV_TIMEOUT_GOTOMODULE

154533.18 1 event EV_TIMEOUT_GOTOMODULE, code=9002, state=1101

154533.18 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

154533.20 1 path {EV_TIMEOUT_GOTOMODULE} not found

154533.20 1 fn RunModule start

154533.20 1 timer clear

154533.21 1 state [AMDetect] Running VB Script...

154533.21 1 rv replace start: [set vg = CreateObject("VoiceGuide.CommandLink")

sCallStat = vg.RvGet($RV_LINEID, "RV[OutDial_Result]")

set vg = Nothing

If sCallStat = "Contacted_Human" then

sResult = "verify_passed"

Else

sResult = "verify_failed"

End If

]

154533.23 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}[OutDial_RetriesLeft]{2}[$RV_STARTTIME]{10/6/2005 3:45:19 PM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{13044883179}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{10/6/2005 3:45:19 PM}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\MedGen.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{10/6/2005 3:45:19 PM}[scriptStart_CalledFrom_Module]{Process Confirmation}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}[OurText]{Friday October 7th}[sGreeting]{Good evening,}

154533.25 1 vbs ran [vbs_1_2.vbs], cmd [wscript "C:\Program Files\VoiceGuide\data\vbs_1_2.vbs" //I //T:60]

154533.32 1 Run Script waiting. iRunWait=1 (shellid=2900, process=1408)

154533.32 1 timer set 1 EV_TIMEOUT_CHECKONSTATE

154533.32 1 tw DialogicEvent 129,TDX_PLAY,483687,0,0,,,

154533.32 1 event TDX_PLAY, code=129, state=1501

154533.34 1 LsRunWaitTillFinished EV_UNKNOWN_129

154533.39 1 cl RvGet RV[OutDial_Result]

154533.41 1 rv replace start: [$RV[OutDial_Result]]

154533.41 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[FName]{virgil}[Physician]{Doctor Smith's office}[ApptDate]{10/7/2005}[ApptTime]{3:44 PM}[OutDial_RetriesLeft]{2}[$RV_STARTTIME]{10/6/2005 3:45:19 PM}[$RV_DEVICEID]{1}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CALLEDNUMBER]{13044883179}[OutDial_Result]{Contacted_Human}[scriptEnd_Ti

e]{10/6/2005 3:45:19 PM}[scriptEnd_Goto_Script]{C:\Program Files\VoiceGuide\Scripts\MedGen.vgs}[scriptEnd_Goto_Module]{}[scriptStart_Time]{10/6/2005 3:45:19 PM}[scriptStart_CalledFrom_Module]{Process Confirmation}[scriptsPath]{C:\Program Files\VoiceGuide\Scripts\}[OurText]{Friday October 7th}[sGreeting]{Good evening,}

154533.41 1 rv replace end: [Contacted_Human]

154534.26 1 timer fired EV_TIMEOUT_CHECKONSTATE

154534.27 1 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

154534.27 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

154534.28 1 task completed (shellid=2900, process=1408) vgm=19, iRunWait=1, iRunWait_ExeResult_NextVgm=0

154534.29 1 no result file returned from program (VGRUNRESULT_1.TXT or SHLRESLT.TXT)

154534.29 1 task completed LsRunWaitChooseNext iNextVgm=15

154534.30 1 fn RunModule start

154534.30 1 timer clear

154534.30 1 Play Module start

154534.32 1 state [Thank You] Playing

154534.32 1 tts generate start[Thank You, goodbye]

154534.34 1 tts generate wait

154534.39 1 tts generate finish

154534.39 1 state [Thank You] Playing (C:\Program Files\VoiceGuide\data\tts1.wav)

154534.39 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts1.wav

154534.41 1 timer clear

154534.45 1 tw wav->vox convert end 496976,C:\Program Files\VoiceGuide\data\tts1.vox,1,0,,

154534.48 1 play start ok, lPlayId=497026

154536.20 1 tw PlayEnd 1 497026

154536.21 1 play end id=497026, (current ID)

154536.21 1 event EV_PLAY_FINISHED, code=8001, state=1100

154536.22 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

154536.22 1 path {EV_PLAY_FINISHED} not found

154536.23 1 timer set 10 EV_TIMEOUT_HANGUP

154536.24 1 timer set 0 EV_TIMEOUT_GOTOMODULE

154536.25 1 event EV_TIMEOUT_GOTOMODULE, code=9002, state=1101

154536.25 1 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE,EV_TIMEOUT_GOTOMODULE

154536.26 1 path {EV_TIMEOUT_GOTOMODULE} not found

154536.26 1 fn RunModule start

154536.27 1 tw DialogicEvent 129,TDX_PLAY,497026,0,0,,,

154536.28 1 event TDX_PLAY, code=129, state=6001

154536.28 1 timer clear

154536.29 1 state [Process Confirmation] Running VB Script...

154536.30 1 vbs ran [vbs_1_3.vbs], cmd [wscript "C:\Program Files\VoiceGuide\data\vbs_1_3.vbs" //I //T:60]

154536.36 1 Run Script waiting. iRunWait=1 (shellid=800, process=1408)

154536.37 1 timer set 1 EV_TIMEOUT_CHECKONSTATE

154537.28 1 timer fired EV_TIMEOUT_CHECKONSTATE

154537.29 1 event EV_TIMEOUT_CHECKONSTATE, code=9007, state=1501

154537.29 1 LsRunWaitTillFinished EV_TIMEOUT_CHECKONSTATE

154537.30 1 task completed (shellid=800, process=1408) vgm=14, iRunWait=1, iRunWait_ExeResult_NextVgm=0

154537.31 1 no result file returned from program (VGRUNRESULT_1.TXT or SHLRESLT.TXT)

154537.31 1 rv add [Hangup Time]{10/6/2005 3:45:37 PM}

154537.32 1 state Hanging up call... [WaitTillFinished - next module not specified]

154537.33 1 HangupCall_Common hCall=481704

154537.34 1 rec RecSoundStop ok

154537.35 1 play PlaySoundStop ok

154537.35 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

154537.36 1 fnHangupCall end

154537.40 1 event callstate IDLE 1 0 0

154537.40 1 WorkingMode@Idle=

154537.41 1 timer clear

154537.42 1 rec RecSoundStop ok

154537.43 1 play PlaySoundStop ok

154537.44 1 rv add [CallEndTime]{10/6/2005 3:45:37 PM}

154537.45 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

154537.45 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

154537.46 1 event TDX_SETHOOK, code=135, state=900

154537.47 1 LsAwaitingCalls EV_UNKNOWN_135

154538.37 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

154538.38 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

154538.38 1 init atidle reinit : start

154538.39 1 init atidle reinit iConferenceOtherLegLid=-1

154538.40 1 init atidle reinit : reset all LineState variables

154538.40 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

154538.41 1 state Waiting for a call...

154538.71 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

154538.71 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

[SupportTeam]

Trace shows Dialogic card reported that real Human answer was detected, and then the script went through the following modules:

 

[Format Date and Time]

[Greeting]

[AMDetect]

[Thank You]

 

Trace also shows that after module [AMDetect]:

 

154534.29 1 no result file returned from program (VGRUNRESULT_1.TXT or SHLRESLT.TXT)

 

Hard to say know whether this happened by design or by a fault in module [AMDetect].

 

Please post the script which you are using.

[Guest Guest_vroberts2]

AMDetect script:

 

set vg = CreateObject("VoiceGuide.CommandLink")

sCallStat = vg.RvGet($RV_LINEID, "RV[OutDial_Result]")

set vg = Nothing

If sCallStat = "Contacted_Human" then

sResult = "verify_passed"

Else

sResult = "verify_failed"

End If

 

 

Paths are:

on {success} goto [Get Confirmation]

on {fail} goto [Thank You]

[SupportTeam]

Two things wrong with this script.

 

1. The script quoted is not returning the result back to VoiceGuide.

 

2. And even if it were, the sResult variable is set to a wrong value. "verify_passed" and "verify_failed" is only used within a Get Numbers module's verification script - not in a Run VBScript module.

 

Have a look at examples in the help file: http://www.voiceguide.com/vghelp/html/modVbs.htm

[ktruk]

hey just for fun I rewrote your script...

It should be something like:

 

set vg = CreateObject("VoiceGuide.CommandLink")

sCallStat = vg.RvGet($RV_LINEID, "RV[OutDial_Result]")

'Note: Line above okay, but just could be: sCallStat = "$RV[OutDial_Result]"

If sCallStat = "Contacted_Human" then

  sResult = "success"

Else

  sResult = ""

End If

vg.Run_ResultReturn $RV_LINEID, sResult

set vg = Nothing

+Tim+