deanm Report post Posted 10/18/2005 05:20 AM Hi, I have recently installed VG for dialogic am having the following problem. VG makes outbound call Answered by answering machine Meant to play answering machine script ie callback.vgs see below (which has option to transfer to human detected script) Nothing is actually played (I know this because I have heard a few false detections) and it just plays silence instead of the words in the script Log is pasted below for 2 calls 150634.42 0 cl Dialer_OutDialQueAdd "0285729971", 0, 0, 0, , , 1, C:\BookingAngel\AcceptAutoCall.wav, C:\BookingAngel\main.vgs, C:\BookingAngel\Callback.vgs, [DB]{BookingAngel}[bID]{3239}[bAttempt]{4843}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs, 150634.42 0 dial DialListDB_AddCall '"0285729971"', 0, 0, 0, MoTuWeThFrSaSu, , 1, C:\BookingAngel\AcceptAutoCall.wav, C:\BookingAngel\main.vgs, C:\BookingAngel\Callback.vgs, [DB]{BookingAngel}[bID]{3239}[bAttempt]{4843}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs ESCALATION: 150635.06 1 dial [3117,"0285729971",0,0,2359,MoTuWeThFrSaSu,[,,],1,C:\BookingAngel\AcceptAutoCall.wav,C:\BookingAngel\main.vgs,C:\BookingAngel\Callback.vgs,[DB]{BookingAngel}[bID]{3239}[bAttempt]{4843}[Offset](-10},60,0,0,C:\BookingAngel\NoConnect.vgs,none] (search started at 150635.06) 150635.06 1 dial DialOnLine start tel["0285729971"] ann[C:\BookingAngel\AcceptAutoCall.wav] vgs[C:\BookingAngel\main.vgs] am[C:\BookingAngel\Callback.vgs] rv[[DB]{BookingAngel}[bID]{3239}[bAttempt]{4843}[Offset](-10}] 150635.06 0 dial callque update id=3117: NextCallTime=0510181508, RetriesLeft=-1 150635.06 0 dial callque DB update returned (MSAccess) 150635.06 1 rv clear all 150635.06 1 rv add [DB]{BookingAngel} 150635.08 1 rv add [bID]{3239} 150635.08 1 rv add [bAttempt]{4843} 150635.08 1 rv add [Offset]{0} 150635.08 1 dial making call tel["0285729971"] ann[C:\BookingAngel\AcceptAutoCall.wav] vgs[C:\BookingAngel\main.vgs] am[C:\BookingAngel\Callback.vgs] OnHangup[] rv[[DB]{BookingAngel}[bID]{3239}[bAttempt]{4843}[Offset](-10}[OutDial_RetriesLeft]{0}] 150635.08 1 script interpretor: VgMulti v6.0.1049 150635.08 1 state Dialing 0285729971 150635.09 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE 150635.63 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 150635.63 1 event TDX_SETHOOK, code=135, state=5200 150635.63 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 150643.94 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD 150643.94 1 event CON_PAMD, code=133, state=5200 150643.94 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD 150643.94 1 event TDX_CALLP, code=133, state=5200 150643.95 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD 150643.95 1 StartPlayingAnsweringMachineMessage 10,4,0 150643.95 0 dial callque delete id=3117 (MSAccess) 150643.95 1 rvns add [OutDial_Result]{Contacted_AM} 150643.95 1 state AM - wait for end of welcome message... 150643.95 1 dial awaiting end of answering machine message (lvl:10 for 20) 150643.95 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok 150643.95 1 timer set 120 EV_TIMEOUT_HANGUP 150643.95 1 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,, 150643.95 1 event TDX_CST, code=134, state=1152 150643.95 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134 150650.28 1 event EV_SILENCE_DETECTED, code=9300, state=1152 150650.28 1 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED 150650.28 1 rec RecSoundStop ok 150650.30 1 rv rec length: AmWelcMsg_RecLen100ms = 63 150650.30 1 rv add [AmWelcMsg_RecLen100ms]{63} 150650.30 1 timer set 1 EV_REC_FINISHED 150650.30 1 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,, 150650.30 1 event TDX_RECORD, code=130, state=1152 150650.30 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130 150650.30 1 event EV_REC_FINISHED, code=8003, state=1152 150650.30 1 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED 150650.30 1 rv replace start: [$RV[AmWelcMsg_RecLen100ms]] 150650.30 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DB]{BookingAngel}[bID]{3239}[bAttempt]{4843}[Offset]{0}[OutDial_Result]{C ntacted_AM}[AmWelcMsg_RecLen100ms]{63} 150650.30 1 rv replace end: [63] 150650.30 1 state Run Answer Machine script [C:\BookingAngel\Callback.vgs] 150650.31 1 tr NewVgsVgm_Goto C:\BookingAngel\Callback.vgs,,,,,0 150650.31 1 rv add [scriptEnd_Time]{18/10/2005 3:06:50 PM} 150650.31 1 rv add [scriptEnd_Goto_Script]{C:\BookingAngel\Callback.vgs} 150650.31 1 rv add [scriptEnd_Goto_Module]{} 150650.31 1 rv add [scriptStart_Time]{18/10/2005 3:06:50 PM} 150650.31 1 rv add [scriptStart_CalledFrom_Module]{Hangup} 150650.33 1 FindFullPathToScript_VgsOrVgp start [C:\BookingAngel\Callback.vgs] 150650.33 1 FindFullPathToScript_VgsOrVgp 1 150650.33 0 LoadedVgs_Find C:\BookingAngel\Callback.vgs at idx=6 150650.33 1 rvns add [scriptsPath]{C:\BookingAngel\} 150650.33 1 StartModuleDefault=[Answer Machine] 150650.33 2 tr NewVgsVgm_Goto 1 150650.33 2 tr NewVgsVgm_Goto 2 150650.33 1 timer clear 150650.33 1 state [Answer Machine] Playing 150650.33 1 tts generate start[Hi, This was just Booking Angel trying to make a reservation or cancellation. We have detected this call was answered by a machine. If this is an error press 1 to continue the call. Otherwise call our Booking Angels on 1,3, hundred, 3,6,7,1,4,8. to get the details of the booking. Thankyou, We hope to speak to you soon.] 150650.33 1 tts generate wait 150650.33 2 tr NewVgsVgm_Goto end 150650.64 1 tts generate finish 150650.64 1 state [Answer Machine] Playing (C:\Program Files\VoiceGuide\data\tts1.wav) 150650.64 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts1.wav 150650.64 1 timer clear 150650.72 1 tw wav->vox convert end 80359,C:\Program Files\VoiceGuide\data\tts1.vox,1,0,, 150650.72 1 play start ok, lPlayId=80437 150653.94 1 tw DialogicEvent 134,TDX_CST,202,0,0,DE_TONEON,DISCONNECT_Telstra, 150653.94 1 event DISCONNECT_Telstra, code=134, state=1100 150653.94 1 LsPlayMsg EV_UNKNOWN_134,DISCONNECT_Telstra 150653.94 1 path {DISCONNECT_Telstra} not found 150653.94 1 rv add [Hangup Time]{18/10/2005 3:06:53 PM} 150653.94 1 state Hanging up call... 150653.94 1 HangupCall_Common hCall=73671 150653.95 1 rec RecSoundStop ok 150653.97 1 play PlaySoundStop ok 150653.97 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 150653.97 1 fnHangupCall end 150653.97 1 event TDX_CST, code=134, state=900 150653.97 1 LsAwaitingCalls EV_UNKNOWN_134 150653.97 1 tw PlayEnd 1 80437 150653.97 1 play end id=80437, (current ID) 150653.97 1 event EV_PLAY_FINISHED, code=8001, state=900 150653.97 1 LsAwaitingCalls EV_PLAY_FINISHED 150653.97 1 tw DialogicEvent 129,TDX_PLAY,80437,0,0,,, 150653.97 1 event TDX_PLAY, code=129, state=900 150653.98 1 LsAwaitingCalls EV_UNKNOWN_129 150654.00 1 event callstate IDLE 1 0 0 150654.00 1 WorkingMode@Idle= 150654.02 1 timer clear 150654.02 1 rec RecSoundStop ok 150654.02 1 play PlaySoundStop ok 150654.02 1 rv add [CallEndTime]{18/10/2005 3:06:54 PM} 150654.02 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 150654.02 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 150654.02 1 event TDX_SETHOOK, code=135, state=900 150654.02 1 LsAwaitingCalls EV_UNKNOWN_135 150655.03 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 150655.03 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 150655.03 1 init atidle reinit : start 150655.03 1 init atidle reinit iConferenceOtherLegLid=-1 150655.03 1 init atidle reinit : reset all LineState variables 150655.03 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 150655.03 1 state Waiting for a call... 150655.36 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 150655.36 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900 151143.55 0 sys cleanup Start 151143.55 0 sys cleanup End 151159.75 0 cl Dialer_OutDialQueAdd "0285729971", 0, 0, 0, , , 1, C:\BookingAngel\AcceptAutoCall.wav, C:\BookingAngel\main.vgs, C:\BookingAngel\Callback.vgs, [DB]{BookingAngel}[bID]{3239}[bAttempt]{4844}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs, 151159.77 0 dial DialListDB_AddCall '"0285729971"', 0, 0, 0, MoTuWeThFrSaSu, , 1, C:\BookingAngel\AcceptAutoCall.wav, C:\BookingAngel\main.vgs, C:\BookingAngel\Callback.vgs, [DB]{BookingAngel}[bID]{3239}[bAttempt]{4844}[Offset](-10}, 0, 0, 0, C:\BookingAngel\NoConnect.vgs ESCALATION: 151200.66 1 dial [3118,"0285729971",0,0,2359,MoTuWeThFrSaSu,[,,],1,C:\BookingAngel\AcceptAutoCall.wav,C:\BookingAngel\main.vgs,C:\BookingAngel\Callback.vgs,[DB]{BookingAngel}[bID]{3239}[bAttempt]{4844}[Offset](-10},60,0,0,C:\BookingAngel\NoConnect.vgs,none] (search started at 151200.64) 151200.66 1 dial DialOnLine start tel["0285729971"] ann[C:\BookingAngel\AcceptAutoCall.wav] vgs[C:\BookingAngel\main.vgs] am[C:\BookingAngel\Callback.vgs] rv[[DB]{BookingAngel}[bID]{3239}[bAttempt]{4844}[Offset](-10}] 151200.66 0 dial callque update id=3118: NextCallTime=0510181514, RetriesLeft=-1 151200.66 0 dial callque DB update returned (MSAccess) 151200.66 1 rv clear all 151200.66 1 rv add [DB]{BookingAngel} 151200.66 1 rv add [bID]{3239} 151200.66 1 rv add [bAttempt]{4844} 151200.66 1 rv add [Offset]{0} 151200.67 1 dial making call tel["0285729971"] ann[C:\BookingAngel\AcceptAutoCall.wav] vgs[C:\BookingAngel\main.vgs] am[C:\BookingAngel\Callback.vgs] OnHangup[] rv[[DB]{BookingAngel}[bID]{3239}[bAttempt]{4844}[Offset](-10}[OutDial_RetriesLeft]{0}] 151200.67 1 script interpretor: VgMulti v6.0.1049 151200.67 1 state Dialing 0285729971 151200.67 1 timer set 60 EV_TIMEOUT_MAKECALL_NORESPONSE 151201.22 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 151201.22 1 event TDX_SETHOOK, code=135, state=5200 151201.22 1 LsWaitAfterDialingOut : 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_OUTBOUND, 151209.53 1 tw DialogicEvent 133,TDX_CALLP,10,4,0,TDX_CALLP,CR_CNCT,CON_PAMD 151209.53 1 event CON_PAMD, code=133, state=5200 151209.55 1 LsWaitAfterDialingOut : 133,CON_PAMD,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD 151209.55 1 event TDX_CALLP, code=133, state=5200 151209.55 1 LsWaitAfterDialingOut : 133,TDX_CALLP,10,4,0,CR_CNCT,CON_PAMD,CON_PAMD 151209.55 1 StartPlayingAnsweringMachineMessage 10,4,0 151209.55 0 dial callque delete id=3118 (MSAccess) 151209.55 1 rvns add [OutDial_Result]{Contacted_AM} 151209.55 1 state AM - wait for end of welcome message... 151209.55 1 dial awaiting end of answering machine message (lvl:10 for 20) 151209.56 1 RecSoundStart [C:\Program Files\VoiceGuide\data\RecAm_1.wav] ok 151209.56 1 timer set 120 EV_TIMEOUT_HANGUP 151209.56 1 tw DialogicEvent 134,TDX_CST,31551,0,0,DE_LCON,, 151209.56 1 event TDX_CST, code=134, state=1152 151209.56 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_134 151215.89 1 event EV_SILENCE_DETECTED, code=9300, state=1152 151215.89 1 LsDialoutRecAnswerMachineWelcMsg EV_SILENCE_DETECTED 151215.89 1 rec RecSoundStop ok 151215.89 1 rv rec length: AmWelcMsg_RecLen100ms = 63 151215.91 1 rv add [AmWelcMsg_RecLen100ms]{63} 151215.91 1 timer set 1 EV_REC_FINISHED 151215.91 1 tw DialogicEvent 130,TDX_RECORD,0,0,0,TM_MAXSIL,, 151215.91 1 event TDX_RECORD, code=130, state=1152 151215.91 1 LsDialoutRecAnswerMachineWelcMsg EV_UNKNOWN_130 151215.92 1 event EV_REC_FINISHED, code=8003, state=1152 151215.95 1 LsDialoutRecAnswerMachineWelcMsg EV_REC_FINISHED 151215.95 1 rv replace start: [$RV[AmWelcMsg_RecLen100ms]] 151215.95 1 rvns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[DB]{BookingAngel}[bID]{3239}[bAttempt]{4844}[Offset]{0}[OutDial_Result]{C ntacted_AM}[AmWelcMsg_RecLen100ms]{63} 151215.95 1 rv replace end: [63] 151215.95 1 state Run Answer Machine script [C:\BookingAngel\Callback.vgs] 151215.95 1 tr NewVgsVgm_Goto C:\BookingAngel\Callback.vgs,,,,,0 151215.95 1 rv add [scriptEnd_Time]{18/10/2005 3:12:15 PM} 151215.95 1 rv add [scriptEnd_Goto_Script]{C:\BookingAngel\Callback.vgs} 151215.95 1 rv add [scriptEnd_Goto_Module]{} 151215.97 1 rv add [scriptStart_Time]{18/10/2005 3:12:15 PM} 151215.97 1 rv add [scriptStart_CalledFrom_Module]{Answer Machine} 151215.97 1 FindFullPathToScript_VgsOrVgp start [C:\BookingAngel\Callback.vgs] 151215.97 1 FindFullPathToScript_VgsOrVgp 1 151215.97 0 LoadedVgs_Find C:\BookingAngel\Callback.vgs at idx=6 151215.97 1 rvns add [scriptsPath]{C:\BookingAngel\} 151215.97 1 StartModuleDefault=[Answer Machine] 151215.97 2 tr NewVgsVgm_Goto 1 151215.97 2 tr NewVgsVgm_Goto 2 151215.97 1 timer clear 151215.97 1 state [Answer Machine] Playing 151215.98 1 tts generate start[Hi, This was just Booking Angel trying to make a reservation or cancellation. We have detected this call was answered by a machine. If this is an error press 1 to continue the call. Otherwise call our Booking Angels on 1,3, hundred, 3,6,7,1,4,8. to get the details of the booking. Thankyou, We hope to speak to you soon.] 151215.98 1 tts generate wait 151215.98 2 tr NewVgsVgm_Goto end 151216.25 1 tts generate finish 151216.25 1 state [Answer Machine] Playing (C:\Program Files\VoiceGuide\data\tts1.wav) 151216.25 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts1.wav 151216.25 1 timer clear 151216.34 1 tw wav->vox convert end 405968,C:\Program Files\VoiceGuide\data\tts1.vox,1,0,, 151216.36 1 play start ok, lPlayId=406078 151219.44 1 tw DialogicEvent 134,TDX_CST,202,0,0,DE_TONEON,DISCONNECT_Telstra, 151219.44 1 event DISCONNECT_Telstra, code=134, state=1100 151219.44 1 LsPlayMsg EV_UNKNOWN_134,DISCONNECT_Telstra 151219.44 1 path {DISCONNECT_Telstra} not found 151219.44 1 rv add [Hangup Time]{18/10/2005 3:12:19 PM} 151219.44 1 state Hanging up call... 151219.44 1 HangupCall_Common hCall=399265 151219.45 1 rec RecSoundStop ok 151219.45 1 play PlaySoundStop ok 151219.47 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 151219.47 1 fnHangupCall end 151219.47 1 event TDX_CST, code=134, state=900 151219.47 1 LsAwaitingCalls EV_UNKNOWN_134 151219.47 1 tw PlayEnd 1 406078 151219.47 1 play end id=406078, (current ID) 151219.47 1 event EV_PLAY_FINISHED, code=8001, state=900 151219.47 1 LsAwaitingCalls EV_PLAY_FINISHED 151219.52 1 tw DialogicEvent 129,TDX_PLAY,406078,0,0,,, 151219.52 1 event TDX_PLAY, code=129, state=900 151219.52 1 LsAwaitingCalls EV_UNKNOWN_129 151219.52 1 event callstate IDLE 1 0 0 151219.52 1 WorkingMode@Idle= 151219.53 1 timer clear 151219.53 1 rec RecSoundStop ok 151219.53 1 play PlaySoundStop ok 151219.53 1 rv add [CallEndTime]{18/10/2005 3:12:19 PM} 151219.53 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 151219.53 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,, 151219.53 1 event TDX_SETHOOK, code=135, state=900 151219.53 1 LsAwaitingCalls EV_UNKNOWN_135 151220.52 1 timer fired EV_TIMEOUT_TIMETOREINITLINE 151220.53 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900 151220.53 1 init atidle reinit : start 151220.53 1 init atidle reinit iConferenceOtherLegLid=-1 151220.53 1 init atidle reinit : reset all LineState variables 151220.53 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 151220.53 1 state Waiting for a call... 151220.86 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 151220.86 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900 Share this post Link to post
SupportTeam Report post Posted 10/18/2005 03:35 PM Please post C:\BookingAngel\Callback.vgs. Is there a file MMDDsw.txt crated in VoiceGuide's \log\ subdirectory? Pleae post that as well. Share this post Link to post
