When Answering Detected... And Caller Id

[deanm]

Hi,

 

Im using Voiceguide for dialogic 6.0.1049 , our system calls a lot of busy / noisy businesses, so it often detects an answering machine instead of a real person, this if fine because we have an option to be transferred to the human script. The problem is the system is waiting for the end of the answering machine message so a lot of business are picking up the phone, speaking and hearing silence so they hang up.

 

How do you make it play straight away rather than waiting for the answering machine message to finish or can you suggest another solution.

 

Also I noticed in another post that there are problems with caller ID, do I need to update to a newer version of VG so that our system will again recognise caller ID as it doesnt at the moment.... and to be specific. if I upgrade VG do I just download the latest version from your site and just overwrite the current VGmulti.exe file with the one downloaded. Will my licensing still be ok.

 

Thanks

 

Dean

[SupportTeam]

Just specify IGNORE in the "Answering Machine's script" field.

VoiceGuide will then just start the script/file specified in the "when a real person answers" text box even when the Dialogic card informs it that it has just detected the Answering machine.

 

See: http://www.voiceguide.com/vghelp/html/DialListInto.htm

 

(we'd also recommend updating to the latest version of VG for Dialogic)

[deanm]

Dont you change these settings in the config file for dialogic

[SupportTeam]

No.

I think the VG.INI entry you refer to is AM_DetectionMode ?

Setting AM_DetectionMode to "Disabled" will stop answer detection altogether...