CTI Integration Features - Basic Questions

[AntonB]

Dear Support,

 

I want to know what kind of CTI Integration that VG have, is there any sample script or scenario that using this feature, I'm newbie in telephony system so I need to know what can I do with my VG and PBX (Panasonic).

 

An idiot question what is DNIS, how can I use it?

 

Rgrds

 

Anton

[SupportTeam]

what can I do with my VG and PBX (Panasonic).

What is the model of the PBX?

Does it support CTI?

Do you have any information on what sort of CTI interface does it have?

what is DNIS

The number which the caller dialed.

how can I use it?

$RV_DNIS or $RV[DNIS] within the script.

[AntonB]

What is the model of the PBX?

Panasonic KX-TD1232

 

Does it support CTI?

Do you have any information on what sort of CTI interface does it have?

 

Yes, but I don't know the detail, this is from the brochure :

 

CTI (Computer Telephony Integration) Compatibility

CTI compatibility enables you to link your Panasonic KX-TD1232 or KX-TD816 system to a LAN (Local Area Network) for enhanced call

management capability. Picture using your desktop PC to handle basic and advanced phone features, or having calls automatically

routed to the screen of the appropriate individual along with full background information. Separate computer telephony software is

required.

 

I have the manual but nothing mention about CTI

[SupportTeam]

You will need to find out from your PBX supplier what is the CTI interface on this PBX and what standards and features it supports. Best to get some documentation on it from the PBX maker.

[SupportTeam]

It looks like this PBX does support the TAPI interface.

You will need to contact your PBX supplier to make sure the TAPI interface is enabled on this PBX, and to obtain the TAPI driver for the PBX which you then install on the same PC where VoiceGuide is running.

Then you need to either connect the PC and the PBX with a serial cable or configure the IP address of the PBX in the TAPI driver (see TAPI drivers itself for instructions)

Then in v5.2.5 of VG you need to do:

QUOTE

The PBXs TAPI device line name just needs to be specified in the VG.INI file, using the ctiTapi_PbxDeviceName field in order for VoiceGuide to retrieve CallerID and DNIS information from it, and make that information accessible within the script.

Here is an example:

[TapiDevice1]
Id=10
Name=Analog Line 1(dxxxB1C1)
Script=C:\VgScripts\Internet Portal\Internet Portal.vgs
RingsBeforeAnswer=0
PopupCallerId=0
DialoutOK=1
ctiTapi_PbxDeviceName=EXT2001

Where EXT2001 is the PBX's name for the line plugged into the corresponding port on the Dialogic card (or modem).

[SupportTeam]

Someone just kindly provided the TAPI drivers (otherwise known as a TSP) for the Panasonic PBXs.

Driver for the KX-TD series is here:[old link removed]

KX-TD driver should work for these PBXs:

Panasonic KX-TD816
Panasonic KX-TD1232
Panasonic KX-TD500

And driver for the newer KX-TDA series is here: [old link removed]

KX-TDA driver should work for these PBXs:

Panasonic KX-TDA30
Panasonic KX-TDA100
Panasonic KX-TDA200


Most likely the PBX would have the TAPI interface enabled on it by default - so the TSPs above and the info provided in previous posts should be all you need to get CTI going with these PBXs.

[AntonB]

Thanks a lot for your info