Multiple Programs, Barge-in

[Guest Dave Issacs]

1-If I am liscenced for multiple lines can I have multiple IVR programs? I would like to run a different IVR script on each line.

 

2-How do I activate "barge-in" so that users don't have wait for the wave file to finish playing before entering a response using the keypad? Do I need a special board for this feature?

 

Thank You.

[SupportTeam]

1-If I am liscenced for multiple lines can I have multiple IVR programs? I would like to run a different IVR script on each line

.

Just assign a different script run on each line - use the Config Wizard or edit the VG.INI file directly (or the Config.xml if using VG for Dialogic)

2-How do I activate "barge-in" so that users don't have wait for the wave file to finish playing before entering a response using the keypad? Do I need a special board for this feature?

That's how it works already - just press a button during playing of the file and the sound file will stop playing and the appropriate path will be taken.

(some modems will not stop playing though...)

 

In general we recommend using Dialogic cards and not using modems...