Program Exits

[Guest Dwojo]

I just experinced an issue w/ my installation of voiceguide, we recently started to use the system more often than it was being used in the past.

 

The issue that i experienced was quite alarming, the program just exited and shutdown, there was no entries in the log to indicate an issue it just close, the log did not indicate that it was exiting or anything. Below is the bottom of the log file, this was during a call.

 

152725.77 5 db Modify operation returned OK

152725.77 5 rv lg add [Log Prompted External Refrigeration_RowCount]{1}

152725.78 5 timer clear

152725.78 5 [Prompt External Refrigeration] Number Input

152725.78 5 [Prompt External Refrigeration] Playing (AHM_refrig.wav)

152725.80 5 play set playid=123937

152726.00 5 PlaySoundStart ok [c:\voicescript\AHM_refrig.wav]

152726.02 5 timer clear

 

 

The caller got hung up on, I have external process monitoring checking if this program is running this is how i knew that it shut down, when i found the system there were no errors or messages on the system.

 

I'm running version 5.2.4000 i have not had any issues w/ the system at all up until today it has been running for some time now.

[Guest Dwojo]

Some addtional info.

 

After restarting the program and giving a test call the test call was answered then hung up on, here is the log after restart:

 

153634.16 0 ApiMode=[TAPI]

153634.41 0 Tapi device 8 is: Analog Line 4(dxxxB1C4)

153634.47 0 Tapi device 7 is: Analog Line 3(dxxxB1C3)

153634.58 0 Tapi device 6 is: Analog Line 2(dxxxB1C2)

153634.61 0 Tapi device 5 is: Analog Line 1(dxxxB1C1)

153634.67 0 Tapi device 4 is: H323 Line

153634.77 0 Tapi device 3 is: IPCONF LINE

153634.80 0 Tapi device 2 is: LPT1T

153634.89 0 Tapi device 1 is: WAN Miniport (L2TP)

153634.95 0 Tapi device 0 is: RAS VPN Line 0

153635.67 0 init vgmulti ver 5.2.4000

153635.70 0 Inband Signaling Config file not specified

153635.77 0 Loading VMB data begin

153635.77 0 Loading VMB data - about to delete old entries

153635.83 0 vm sort start on 9 entries.

153635.83 0 vm sort end.

153635.83 0 Loading VMB data end

153635.88 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

153635.88 0 Loaded 0 entries.

153635.92 0 init clear settings on 4 devices.

153635.98 5 Initialising...

153635.98 6 Initialising...

153636.03 7 Initialising...

153636.03 8 Initialising...

153636.05 0 init attach vgs on 4 devices.

153636.08 0 Script Load C:\VoiceScript\MaintIVG.vgs

153636.56 0 Script Load C:\VoiceScript\WorkID.vgs

153636.67 0 init lineopen on 4 devices.

153636.67 0 Calling .lineOpen on device 1

153638.16 5 lineOpen(5)=>

153638.16 0 Calling .GetLineHandle on LineId 5

153638.17 5 hLine=65689

153638.63 0 Calling .GetProviderInfo on LineId 5

153638.73 5 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

153638.73 5 set provider type: PROVTYPE_DIALOGIC

153638.75 0 Calling lineSetNumRings on lLineHandle 65689

153639.03 5 Waiting for a call...

153639.08 5 dlgc bus switching not supported

153639.08 0 Calling .lineOpen on device 2

153640.14 6 lineOpen(6)=>

153640.16 0 Calling .GetLineHandle on LineId 6

153640.16 6 hLine=65655

153640.16 0 Calling .GetProviderInfo on LineId 6

153640.19 6 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

153640.19 6 set provider type: PROVTYPE_DIALOGIC

153640.19 0 Calling lineSetNumRings on lLineHandle 65655

153640.20 6 Waiting for a call...

153640.27 6 dlgc bus switching not supported

153640.27 0 Calling .lineOpen on device 3

153641.88 7 lineOpen(7)=>

153641.91 0 Calling .GetLineHandle on LineId 7

153641.91 7 hLine=65621

153641.91 0 Calling .GetProviderInfo on LineId 7

153642.05 7 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

153642.08 7 set provider type: PROVTYPE_DIALOGIC

153642.08 0 Calling lineSetNumRings on lLineHandle 65621

153642.45 7 Waiting for a call...

153642.48 7 dlgc bus switching not supported

153642.50 0 Calling .lineOpen on device 4

153644.34 8 lineOpen(8)=>

153644.34 0 Calling .GetLineHandle on LineId 8

153644.38 8 hLine=65587

153644.38 0 Calling .GetProviderInfo on LineId 8

153644.53 8 tapi ProviderInfo: D41MT.TSP: Dialogic D41 Service Provider

153644.53 8 set provider type: PROVTYPE_DIALOGIC

153644.56 0 Calling lineSetNumRings on lLineHandle 65587

153644.59 8 Waiting for a call...

153644.98 8 dlgc bus switching not supported

153645.92 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:dok=0|

153733.61 0 sys cleanup Start

153733.61 0 sys cleanup End

154527.38 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

154527.38 0 Loaded 0 entries.

155526.63 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

155526.63 0 Loaded 0 entries.

160527.14 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

160527.16 0 Loaded 0 entries.

160733.61 0 sys cleanup Start

160733.61 0 sys cleanup End

161526.91 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

161526.92 0 Loaded 0 entries.

162527.36 0 Loading from C:\Program Files\VoiceGuide\data\OutDial_New.xml

162527.36 0 Loaded 0 entries.

162612.47 5 linedevstate 2048 0 0

162612.48 5 callstate OFFERING 65536 0 4

162612.48 5 rv clear

162612.50 5 Answer the call at 11/1/2005 4:26:12 PM

162612.50 5 lineAnswer(65536) => 66509

162612.52 5 callinfo CALLEDID

162612.53 5 callinfo ORIGIN

162612.53 5 ring 0

162613.05 0 dial start any summary:|5:hc>0|6:idx=0|7:idx=0|8:dok=0|

162613.09 5 callstate CONNECTED 65536 1 0

162613.09 5 callstate CONNECTED 65536,1,0

162613.09 5 WorkingModeTAPI@Connected=

162613.11 5 WorkingModeScript@Connected=

162613.14 5 Inband detection not enabled

162613.14 5 StartLoadedVgs at 11/1/2005 4:26:13 PM, script interpretor VgMulti v5.2.4000 7

162613.14 5 rv ns add [scriptsPath]{C:\VoiceScript\}

162613.14 5 rv ns add [scriptPath]{C:\VoiceScript}

162613.16 5 rv lg add [$RV_STARTTIME]{11/1/2005 4:26:13 PM}

162613.16 5 rv lg add [$RV_DEVICEID]{5}

162613.16 5 rv lg add [$RV_CIDNAME]{}

162613.17 5 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

162613.17 5 rv lg add [$RV_CIDNUMBER]{}

162613.17 5 tapi Reply (LineEvReply) ok 66509 0

162613.19 5 timer clear

162613.19 5 [Greeting] Playing

162613.19 5 [Greeting] Playing (Greeting.wav)

162613.20 5 play set playid=651343

162613.25 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\VoiceScript\Greeting.wav]

162613.25 5 play set playid=651343

162613.33 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

162613.33 5 For Dialogic use: PCM 11Khz 8bit Mono

162613.33 5 rv lg add [Hangup Time]{11/1/2005 4:26:13 PM}

162613.34 5 Hanging up call... [srlib PlaySoundStart]

162613.36 5 RecSoundStop ok

162613.38 5 PlaySoundStop err=0

162613.38 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

162613.39 5 fnHangupCall end

162613.41 5 RunModule PLAY end

162613.41 5 play end current play (playid=0)

162613.41 5 ScriptEventCode 8001 iLineState=900

162613.42 5 LsAwaitingCalls EV_PLAY_FINISHED

162613.42 5 play end current play (playid=0)

162613.42 5 ScriptEventCode 8001 iLineState=900

162613.44 5 LsAwaitingCalls EV_PLAY_FINISHED

162613.44 5 callinfo MONITORMODES

162615.08 5 linedevstate 2048 0 0

162615.09 5 callstate IDLE 65536 0 0

162615.09 5 WorkingMode@Idle=

162615.09 5 timer clear

162615.11 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

162615.13 5 tapi Reply (LineEvReply) ok 66526 0

162616.09 5 timer fired EV_TIMEOUT_TIMETOREINITLINE

162616.09 5 ScriptEventCode 9008 iLineState=900

162616.09 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

162616.11 5 ReinitTelephony due to IDLE

162616.11 5 tapic lineDeallocateCall(MainCall:65536) 0

162616.39 5 lineOpen(5)=>

162616.39 5 Waiting for a call...

162616.39 5 LineHandle=66475

162616.41 5 amchk set AMdet=False in Reinit@idle

162616.41 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

162617.09 0 dial start any summary:|5:rdy=0|6:idx=0|7:idx=0|8:dok=0|

162619.69 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

162619.69 5 ScriptEventCode 9013 iLineState=900

162620.14 0 dial start any summary:|5:idx=0|6:idx=0|7:idx=0|8:dok=0|

 

 

I have since restarted the system and it is working once again

[SupportTeam]

Are you using a voice modem? Issues like this happen with some voice modems. modem's sound drivers just crash and take down the whole application with them.

 

If you are using a Dialogic card then please use the 'VoiceGuide for Dialogic" patch.

[Guest Dwojo]

what is the voiceguide for dialogic patch?

[Guest Dwojo]

Oh and yes it is a dialogic card.

 

I guess i should clearify a bit, what will the changes to the system be, this is a production system... not just testing. Need to be sure somthing is not going to sneek up and bite me. I have read the readme.txt

 

system requirements

 

- Dialogic's Global Call 4.2

 

I know i have dialogic's SR5.1.1 sp1 installed, but i don't know about the

 

- Dialogic's Global Call 4.2

 

where would i pick that up?.. Or

 

- Dialogic SR 6.0

 

as far as the wav files, i will have to convert them all including the system voice files that come w/ the software?

[Guest Dwojo]

And one more set of questions, if i switch over to the dialogic version of voiceguide, will i need a new key for the software.

 

Also will i need to undoo any of the currenty wave config that i have done?

[SupportTeam]

I know i have dialogic's SR5.1.1 sp1 installed, but i don't know about the

 

- Dialogic's Global Call 4.2

Use links on our WWW 'Recommended Hardware' page. They will take you to an Intel site and there you shoudl be able to find links that are titled something like: 'Download GlobalCall Protocol'.

 

- Dialogic SR 6.0

That’s fine as well - but you may need to contact our Dialogic board supplier to get the full version of SR6.0

 

as far as the wav files, i will have to convert them all including the system voice files that come w/ the software?

No need to convert system sound files (see readme.txt in the VG for Dialogic patch).

 

 

if i switch over to the dialogic version of voiceguide, will i need a new key for the software.

No. Your existing license will work. There will not even be the need to enter the registration key again.

Also will i need to undoo any of the currenty wave config that i have done?

No need to. The Wave drivers will no longer be used.

 

As far as the posted trace is concerned - it shows the call was hung up as the call to Dialogic's Sound drivers failed:

162613.25 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=0) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\VoiceScript\Greeting.wav]

This problem with Dialogic’s wave drivers is one of the main reasons why we recommend using "VG for Dialogic" when using Dialogic cards.

[Guest Guest]

thanks for the speedy reply one final think i just want to double double check the wave files message stated in the readme.txt

 

All sound files used with this system should be in following format: "PCM 8kHz 8bit Mono".

 

all files are 11kHz 8bit pcm mono, will this cause an issue.

[SupportTeam]

You will need to stop using the 11KHz sound files and replace them with 8kHz ones.

 

VG's 8kHz system sound files will be installed when you re-install VG (as per instructions in readme.txt

[Guest Dwojo]

I'm looking at the readme right now, it does not tell me that i have to uninstall then reinstall version 5.x? It states

 

To use "VoiceGuide for Dialogic" you will need to apply this patch

after installing VoiceGuide v5.x on your system.

 

I have 5.x installed already, from what your telling me i need to uninstall and reinstall it then install this patch is that correct?

 

If so what is the procedure to retain the current user base and system config? so that i don't have to setup everything from scratch?

 

or

 

Can i just install the patch and convert the wave files.... Please make my life easy....

[SupportTeam]

If so what is the procedure to retain the current user base and system config? so that i don't have to setup everything from scratch?

If you want to save the Voicemail system config then you'll need to backup the VmBoxList.xml file in VG's \data\ subdirectory.

What other settings you'd like to retain?

Can i just install the patch and convert the wave files...

Yes.

And if you install VG on another machine then you could just copy over the sound files from that new install...

[Guest Dwojo]

OK Sounds good, looks like all the bases are covered, thanks for the help.