Fax

[Guest David]

Hi There.

 

Anyone know of a way to pass inbound calls off to a fax server? And if so, does anyone know of any fax software that we could run with our Dialogic D600JCT's?

 

regards

 

David

[Guest David]

Didnt make that quite clear.

 

we use a startup.vgs script which diverts to different scripts based upon the DNIS. I have tendered for a service which needs to answer the line and treat the call as a fax call ( ie, whistle and beep down the line) regardless of whether its a fax or voice call.

 

I assume I just pass off to a VB module to handle the inbound fax, but what software can I use? my Dialogic cards support fax, but i dont think theres any way to get VG to use it ?

 

Thanks

 

David

[SupportTeam]

The usual way is to have the calls transferred to a fax machine - but if you need to be able to receive many faxes simultaneously then the Dialogic card with fax software would be the way to go.

 

Can't recommend any fax software - best to just Google around for that one.

 

VoiceGuide can be setup to use just some of the ports on the Dialogic card - leaving other for use by fax software - but then routing of calls to fax channels would need to be made by the Phone company or your PBX...

 

And if you have a PBX then you may want to just route calls to another separate fax-only system.

 

In theory you could start a fax application to take over a Dialogic port when fax call is detected, but we have not heard of any fax software that can do this.