Scripts Hangup Unexpectedly

[Guest Guest_Jack]

My outbound scripts hang up unexpectedly from time to time. I'm using VOIP with a D/4PCI card. If this is caused by noise on the line, can I configure my setup to disable its ability to hangup until completing the script?

 

Thanks,

Jack

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the unexpected hangup, this will allow us to see what caused it.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

When posting traces please .ZIP them up and post them as attachments.