Call Hangs After A Few Seconds

[Guest researcher]

My modem is softk56 data fax voice speakerphone with good voice quality. I am testing it from single line and picking up the same receiver to enter number. When I enter any single digit then the modem hangs up. But same script is running on the same modem on a diffferent office PC. Both PCs are having windowsXP. Kindly read the log below and help me please.

 

 

LOG is given below

 

223429.89 0 sys cleanup Start

223429.91 0 sys cleanup End

223453.89 0 callstate OFFERING 66099 0 4

223453.92 0 Start without answering the call

223453.94 0 StartLoadedVgs at 11/10/2005 10:34:53 PM

223453.94 0 AddRVns [scriptsPath]{D:\VoiceGuide\KuanYinScripts\}

223453.95 0 AddRVns [scriptPath]{D:\VoiceGuide\KuanYinScripts}

223453.95 0 rv add [$RV_STARTTIME]{11/10/2005 10:34:53 PM}

223453.95 0 rv add [$RV_DEVICEID]{0}

223453.95 0 rv add [$RV_CIDNAME]{}

223453.95 0 AddRVns [PathApp]{D:\Program Files\VoiceGuide\}

223453.95 0 rv add [$RV_CIDNUMBER]{}

223453.97 0 ring 1

223453.97 0 timer clear

223453.97 0 [Welcome] Number Input

223453.97 0 lineAnswer(66099) => 66082

223453.98 0 callstate ACCEPTED 66099 0 0

223454.03 0 tapi Reply (LineEvReply) ok 66082 0

223454.05 0 callstate CONNECTED 66099 0 0

223454.05 0 callstate CONNECTED 66099,0,0

223454.05 0 WorkingModeTAPI@Connected=

223454.06 0 WorkingModeScript@Connected=BeforeAnswerRun

223454.06 0 Inband detection not enabled

223454.06 0 timer clear

223454.06 0 [Welcome] Number Input

223454.08 0 [Welcome] Playing (d:\VoiceGuide\AmitabhaSoundFiles\SeekDonateUpdate.wav)

223454.08 0 play set playid=552640

223454.39 0 PlaySoundStart ok [d:\VoiceGuide\AmitabhaSoundFiles\SeekDonateUpdate.wav]

223454.39 0 timer clear

223454.39 0 wa(17747,55264000)

223459.44 0 dtmf 1 (66099,49,2)

223459.44 0 ScriptEventCode 49 iLineState=1300

223459.47 0 LsGetNbrsPlayWelcMsg 1

223500.20 0 PlaySoundStop err=0

223500.20 0 [Welcome] Number Input 1

223500.20 0 rv add [Welcome]{1}

223500.23 0 callstate DISCONNECTED 66099 1 0

223500.23 0 ScriptEventCode 9250 iLineState=5900

223500.23 0 rv add [Hangup Time]{11/10/2005 10:35:00 PM}

223500.23 0 Hanging up call... [LsModuleTransition]

223500.25 0 RecSoundStop ok

223500.25 0 PlaySoundStop err=0

223500.25 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

223500.28 0 fnHangupCall end

223500.28 0 ERROR RunModule called while iHangupCalledForThisLine>0 (strWorkingModeScript=)

223500.48 0 callstate IDLE 66099 0 0

223500.48 0 WorkingMode@Idle=

223500.48 0 timer clear

223500.52 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

223500.52 0 tapi Reply (LineEvReply) ok 66065 0

223501.56 0 timer fired EV_TIMEOUT_TIMETOREINITLINE

223501.56 0 ScriptEventCode 9008 iLineState=900

223501.56 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

223501.56 0 ReinitTelephony due to IDLE

223501.56 0 tapic lineDeallocateCall(MainCall:66099) 0

223501.81 0 lineOpen(0)=>

223501.81 0 Waiting for a call...

223501.81 0 LineHandle=66048

223501.81 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

223502.28 0 dial start any summary:|0:rdy=0|

223503.28 0 dial start any summary:|0:rdy=0|

223504.28 0 dial start any summary:|0:rdy=0|

223505.25 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

223505.25 0 ScriptEventCode 9013 iLineState=900

224058.84 0 Unloading Main Window

1110tw.txt

[SupportTeam]

When I enter any single digit then the modem hangs up

Trace shows modem has reported hearing the Disconnect tone - and informs VoiceGuide that the call has ended.

 

This is a common problem with 'Soft' and 'Win' modems. The only solution is to try another modem or get a Dialogic card.

[Guest researcher]

Thanks for the reply. But I wonder why it works on a different PC and the same modem. Does it mean that I require to update OS or modem drivers?

Kindly advice.

[SupportTeam]

But I wonder why it works on a different PC and the same modem.

Is the same phone line plugged into the modem when it is used on another PC?

Was the call made from the same phone?

Does it mean that I require to update OS or modem drivers?

Updating the OS would not have any effect on how the modem detects disconnect tones, but updating the modem drivers may have an effect.

[Guest researcher]

The modem which worked on a different PC was Intex Internal modem. And the telephone line is different. I will test the case under similar conditions and then report.