Caller Id Callerid Not Appearing D4pciu Dialogic

[Guest newpop1]

Hello, we have 4 lines where the caller id shows in a regular caller id device but is not coming across to VG, we use 5.2 and worked fine in a regular modem/fax using version 5.2. We are in USA in Iowa using analog lines. What can I do to help determine why caller id is not being detected.

 

Thanks

[SupportTeam]

Do you know in what format the CallerID information is sent by the phone company?

 

You may want to try using VG for Dialogic and see if you get better results - that versions also has better debug tracing letting you better see what information is actually sent by the phone company.

[Guest newpop1]

I am not sure the format it is in. What is VG for Dialogic, I tried looking under downloads but did not find it, only some patch for it. After you tell me where it is, since I have VG 5.2 installed and working ok for months, how do I install the VG for dialogic in that PC properly from 5.2 to the new version you are suggesting.

 

Thank You

[SupportTeam]

Download the "VG for Dialogic" patch.

This will convert an existing v5.2 install into "VG for Dialogic".

After unzipping the patch read the Readme.txt file.

[Guest newpop1]

Thank you, it is working now.