Hookflash And Hang Up

[Guest habao]

vg is a great software, but i have a Problem

 

we use voicemodem and pbx, my pbx can set hookfash time 0.3 0.4 ..... 1 second, i can hearing the hold music ,The first Play module contain the hookflash, and the next module contain the DTMF string. i use a Timeout path to link the two modules together but vg do not play next play dtmf module, it hang up the call.

why, i think the dtmf play ,this call can be transfer.

 

190002.09 0 state [Play 1] Playing

190002.09 0 state [Play 1] Playing (C:\Program Files\VoiceGuide\system\voice\15.wav)

190002.09 0 play set playid=197312

190002.55 0 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\15.wav]

190002.55 0 timer clear

190002.55 0 RunModule PLAY end

190003.27 0 play end current play (playid=197312)

190003.28 0 ScriptEventCode 8001 iLineState=1100

190003.28 0 LsPlayMsg EV_PLAY_FINISHED

190003.28 0 timer set 10 EV_TIMEOUT_HANGUP

190003.28 0 timer set 1 EV_TIMEOUT_GOTOMODULE

190004.27 0 timer fired EV_TIMEOUT_GOTOMODULE

190004.27 0 ScriptEventCode 9002 iLineState=1101

190004.27 0 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

190004.27 0 rv lg add [Play 1]{timeout}

190004.27 0 timer clear

190004.27 0 state [Play2] Playing

190004.27 0 tapic lineGenerateDigits(66213 [!] 100) => ok

190004.28 0 RunModule PLAY end

190004.78 0 generate LINEGENERATETERM_DONE

190004.78 0 timer set 1 EV_TAPI_GENERATE

190005.81 0 timer fired EV_TAPI_GENERATE

190005.81 0 ScriptEventCode 9602 iLineState=1100

190005.81 0 LsPlayMsg EV_TAPI_GENERATE

190005.81 0 timer set 10 EV_TIMEOUT_HANGUP

190005.81 0 timer set 5 EV_TIMEOUT_GOTOMODULE

190005.81 0 tapi callstate start

190005.83 0 tapi callstate DISCONNECTED 66213 1 0

190005.83 0 ScriptEventCode 9250 iLineState=1101

190005.83 0 LsPlayMsgFinished EV_REMOTEPARTY_DISCONNECT

190005.83 0 rv lg add [Hangup Time]{2005-11-21 19:00:05}

190005.83 0 state Hanging up call...

190005.83 0 RecSoundStop ok

190005.84 0 PlaySoundStop err=0

190005.84 0 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

190005.84 0 fnHangupCall end

190006.78 0 tapi callstate start

190006.78 0 tapi callstate IDLE 66213 0 0

190006.78 0 WorkingMode@Idle=

190006.80 0 timer clear

190006.84 0 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

190006.86 0 tapi Reply (LineEvReply) ok 66127 0

190007.84 0 timer fired EV_TIMEOUT_TIMETOREINITLINE

190007.84 0 ScriptEventCode 9008 iLineState=900

190007.84 0 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

190007.84 0 ReinitTelephony due to IDLE

190007.84 0 tapic lineDeallocateCall(MainCall:66213) 0

190008.13 0 lineOpen(0)=>

190008.13 0 state Waiting for a call...

190008.13 0 LineHandle=66248

190008.13 0 amchk set AMdet=False in Reinit@idle

190008.13 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

190008.55 0 dial start any summary:|0:rdy=0|

190011.41 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

190011.41 0 ScriptEventCode 9013 iLineState=900

190011.56 0 dial start any summary:|0:idx=0|

 

Regards,

[SupportTeam]

About a second after playing the hookflash the modem informs VoiceGuide that the call has been disconnected:

 

190005.83 0 tapi callstate DISCONNECTED 66213 1 0

 

You'd need to speak with the modem manufactuer to find out why the modem behaves like that...

 

Your best bet is to try another modem (or a Dialogic card).

[Guest habao]

Thank you for the response

i think we Can use the at command realization through a vb module? How realize hookflash by at command,If can provide a vb test code, I will feel grateful very

[SupportTeam]

Not sure it's possible to send AT command from VBScript while some other app is using the modem...

[Guest habao]

thanks

i can do

at d! at d123

(123 is phone number) with HyperTerminal

call Transfers succeed

now we like us vbs,

anybody can tell me how vbs use mscomm32.ocx

[SupportTeam]

See this setting in VG.INI file:

 

TransferControl_Modem=Generate

 

The recommended setting is Generate, but you can try setting it to other values as well...

[Guest habao]

Discover an important problem

The COM PORT can't be openned by two process in the meantime .

 

VG Hang the telephone possibility because of my pbx stiring sound IS 450HZ or not

[Guest habao]

we find this in vg.ini ,how use it

 

************************************************

;*** "AT" is selected for Transfer Control

;************************************************

ModemTransferInit1=AT#VBT=1

ModemTransferHookflash=AT#VTS=!

;ModemTransferDialNumber: this command is suffixed with the destination number separated by commas

ModemTransferDialNumber=AT#VTS=

ModemTransferComplete=AT#VTS=!

;Commands issued to the modem duting a 3-way conference setup

Modem3WayInit1=AT#VBT=1

Modem3WayHookflash=AT#VTS=!

;pause time after sending hookflash to allow PBX enough

;Modem3WayDialNumber : this command is suffixed with the destination number separated by commas

Modem3WayDialNumber=AT#VTS=

Modem3WayComplete=AT#VTS=!

[Guest habao]

i Design a process with delphi and mscomm ,find a Strange problem

my process is very Simple

 

1, open comport

2, at h1 (pick up call)

3, at d! (hookflash)

4, at d123 (transfer number)

5, close comport

 

first call,and open comport ,the call transder suceess

 

then first open comport,and telephone call in,do hookflash ,it Hang Up as vg.

 

so i think transfer Problem with voicemodem is not hookfash length, we Should can find wrong source

[SupportTeam]

Most likely it's the TAPI driver on the modem then...