Predictive Dialer

[donlincolnvg]

Hello

 

I'm trying to use this software as a predictive dialer.

 

i have a list of numbers that i dial, when someone answers the phone then voice guide should pause the calling and load word which contains the customer data and search for that number so it can locate that record.

 

so far i was able to load the program, and open the file, and i can't seems to pass the number to the word so it can look up the record and pause the dialing for the moment.

 

Any help would be appreciated.

[SupportTeam]

i can't seems to pass the number to the word so it can look up the record

Are you referring to MS Word for Windows? You should speak with programmers familiar with how MSWord can be programmed to do that - or look it up on programming help sites...

 

Btw. Strictly speaking what you're doing is an 'auto-dialer', not a 'predictive dialer'.

[donlincolnvg]

So how do u make this software work as a predictive dialer

[SupportTeam]

So how do u make this software work as a predictive dialer

A predictive dialer is used in a large call center, where at any one time there would be a number of agents about to become available to take further calls. Using statistical modeling a predictive dialer tries to predict when agents will be free and calls out before they are free so that an outgoing call is being answered at about the same time as an agent becomes free. Predictive dialers are usually used in call centers of 50+ agents.

 

I don't think this is your situation though... how many agents are in your call center?

 

If you just want to call a list of numbers one after another and do something when a call is answered that's called 'auto-dialing'