Select At Command For Transfer

[Guest Mostafa]

Hi

Thanks for this software (Is the best IVR System)

 

I have two voice modems and both of all supported AT Command (I test it in heperterminal and answerd ok)

 

changed the pbx transfer in vg.ini to "AT" but not answered.

my modem transfer command is : ATDT!,,"Exention Number"; H

 

what i am doing?

[SupportTeam]

The usual problem with modems is that their hookflash is not recognised properly by the PBX. See: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

[Guest Mostafa]

I tested the at command in Hyper Terminal and hookflash worked good

but not configured voice guid software to work my modem.

my pbx system is Panasonic kx-td1232.

 

Use this command in hyper terminal :

 

ATDT9,[Telephone Number];

 

when connected

 

ATDT!,,101; H

 

OK

 

Transfer my call and dissconected.

 

VGS Script :

 

Version=5.0

DefaultModuleDisplayHeight=

StartModule=Play 1

RunAtHangup=

StartWithoutAnswer=0

CtmAsiName=

 

[Play 1]

Type=Play

DispSize=69

Txt=Play a sound file, then await a response...

PlayFile1=D:\Program Files\VoiceGuide\Scripts\test.wav

Replay=0,0

strTtsText=

On {1} Goto [Transfer Call 3]

Position=40,48

 

[Transfer Call 3]

Type=Transfer Call

DispSize=69

Txt=Transfer call to the selected extension.

strXferDestExt=101

iXferType=0

sXfer2ndLegLinesListFile=

sXferPlayWhileDialing=

sXferAnnounceMsg=

 

Position=242,175

 

and change the pbx transfer in vg.ini file to "AT".

 

Please help me if possible.

 

thanks.[i am not speek english well]

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the transfer attempt, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call. You can enable the automatic saving of the logs to files in \log\ directory as well.

When posting traces please .ZIP them up and post them as attachments.

 

We will need both the MMDDvgm.txt and MMDDtw.txt logs from VG's \log\ subdirectory.