Solution Regarding Hung Up After Certain Time ?

[Guest Jack_VR]

Hi there,

 

1. We offer toll free line for people calling in our system, but some of the phone calls they made last so long time (30 mins of more). So how can we hang up that kind of call after certain time -- let's say 5 mins?

 

2. For incoming call, we have to ignore some phone calls based on the numbers we determine from caller id (we don't want to answer these calls). So the 2nd question is how to ignore this kind of incoming phone call?

 

Regards,

Jack

[SupportTeam]

1. You can check against $RV_CALLLENGTH at appropriate times through the script. Would this be sufficient?

 

2. Specify for script to "start without answering" and check CallerID in the first module. If you go to the Hangup module before playing/recording etc then the script will end without answering the call - and the call will not be answered. See: http://www.voiceguide.com/vghelp/html/Call%20Start.htm

[Guest Jack_VR]

Hi there,

 

1. the requirement we have is that we need a particular module working like a 'watchdog' tool, monitoring the call length all the time through the whole script, when the call length reach certain long, we must hang up this call. Is it possible and how can we do it?

 

Regards,

Jack

[SupportTeam]

As mentioned this is not implemented right now.

 

Such features can be added in, but you would need to send an email to sales@voiceguide.com and speak to them about getting this feature added in.