Help With Call Transfer

[Guest Jim Schafer]

Hello,

I am just getting started with this software. I purched a used Dialogic D/4PC board. I am having trouble correctly setting up a Dialout and Conference script. Here's what happens:

 

I call in and VG answers, dials out on port2 of the dialogic board (calling my cell phone). My cell phone rings, I pickup, but no voice is heard. what is really weird is if I hit the * key on the cell phone the call terminates properly.

 

I have tested this on different ports of the dialogic card with the same result, I have created a very simple 1 command script with just the call transfer module. I have tried all 3 different types of transfers with the same result.

 

Any advice would really be appreciated.

 

THanks!

 

Jim

vg_js_Trace.txt

[SupportTeam]

D/4PCI does not support Dial and Conference, you'll need a D/41JCT as minimum.

 

From: http://www.voiceguide.com/vghelp/html/modXfer.htm :

"Dial and Conference" can only be done with these Dialogic cards: D/41EPCI, D/41ESC, D/41JCTLS, D/120JCTLS, D/160SC-LS and all digital cards: D/240SC, D/300SC etc