Voicemessages

[SangAstra]

Hello support,

 

We need to record the voicemessage and email that message as

an attachment. This was working earlier but has stopped now

after we changed some settings.

 

While testing we found that it was giving an error "silence path

not found". so we set the silence path to the next module that

emails the recording. But it still does not continue to the next

module and just disconnects after voice recording. Please check

this log if its of any help.

 

123023.56 7 [VoiceMessage] Recording

123023.56 7 play set playid=675093

123023.56 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\system\voice\beep1.wav]

123023.56 7 timer clear

123023.56 7 wa(186,67509300)

123023.56 7 callinfo MONITORMODES

123023.80 7 wb(67509300)

123023.84 7 play end current play (playid=675093)

123023.84 7 ScriptEventCode 8001 iLineState=1200

123023.84 7 LsRecPlayBeep EV_PLAY_FINISHED

123023.84 7 rv lg add [VoiceMessage]{C:\vgscript\1208123023_7_.wav}

123023.86 7 RecSoundStart file[C:\vgscript\1208123023_7_.wav] ok

123023.86 7 eng RecSoundStart after beep [C:\vgscript\1208123023_7_.wav]

123023.86 7 timer set 30 EV_TIMEOUT_GOTOMODULE

123036.92 7 callstate DISCONNECTED 66080 0 0

123036.92 7 ScriptEventCode 9250 iLineState=1201

123036.92 7 LsRecRecording EV_REMOTEPARTY_DISCONNECT

123036.97 7 RecSoundStopTruncBytes ok

123036.97 7 rec length RV: VoiceMessage_RecLen100ms = 131

123036.98 7 rv lg add [VoiceMessage_RecLen100ms]{131}

123036.98 7 rv lg add [VoiceMessage_EndRecCause]{disconnect}

123036.98 7 rv lg add [Hangup Time]{08/12/2005 12:30:36}

123036.98 7 Hanging up call... [During LsRecRecording]

123036.98 7 RecSoundStop ok

123036.98 7 PlaySoundStop err=0

123036.98 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

123036.98 7 fnHangupCall end

123036.98 7 ScriptEventCode 8003 iLineState=900

123036.98 7 LsAwaitingCalls EV_REC_FINISHED

123037.02 7 linedevstate 2048 0 0

123037.02 7 callstate IDLE 66080 0 0

123037.02 7 WorkingMode@Idle=

123037.02 7 timer clear

123037.20 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

123037.20 7 tapi Reply (LineEvReply) ok 66305 0

123038.19 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

123038.19 7 ScriptEventCode 9008 iLineState=900

123038.19 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

123038.19 7 ReinitTelephony due to IDLE

123038.19 7 tapic lineDeallocateCall(MainCall:66080) 0

123038.34 7 lineOpen(7)=>

123038.34 7 Waiting for a call...

123038.34 7 LineHandle=65776

123038.34 7 amchk set AMdet=False in Reinit@idle

123038.34 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

123038.34 0 dial start any summary:|6:idx=0|7:rdy=0|8:idx=0|9:idx=0|

123041.63 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

123041.63 7 ScriptEventCode 9013 iLineState=900

123042.36 0 dial start any summary:|6:idx=0|7:idx=0|8:idx=0|9:idx=0|

[SupportTeam]

Trace shows call was ended as a busy signal was detected.

 

You should look into using "After Hangup" scripts - see: http://www.voiceguide.com/vghelp/html/Call...ll%20Finish.htm

 

or you could just use a voicemail box and use it's email forwarding properties.

[SangAstra]

As per the link you have suggested, it is possible to run scripts

after hangup. So I can write a separate script to email the

voicemessage if the caller hangs up abruptly. The only problem

is the reference of voicemessage attachment name. Currently

suppose the name of the module is voice1, I can directly use

the name $RV[voice1] in the attachment property of the

emailvoicemessage. But if this is an external script, how

can I refer to the module name. kindly advise.

[SupportTeam]

You need to know in what RV the filename of the recorded message will be stored...

 

So you need to know the actual RV name, or have the various recording scripts set a specific RV to hold that information.