Silence

[Guest fsoudbakhsh]

does VG for dialogic software use VG.ini for Silence setup or it will use config.xml file for silence setup?

 

I just don't know where should I setup my Silence. in VG.INI or in Config.xml?

 

Thanks

[SupportTeam]

Silence detection parameters are still being set in VG.INI (for now).

[Guest fsoudbakhsh]

How does silence function? When two parties on line but they don’t talk? Or when two parties hang-up and there is a silence on the line (not a disconnect tone or drop loop current )

 

The problem I have is, sometime when two parties hang up there is no disconnect tone or drop loop current on the line. There is an absolutely silence on the line and my phone lines are still busy because of that and VG doesn’t disconnect the phone for silence either.

 

In the path I have assigned “ On [silence] goto {hangup call}”. But since this problem happened sometimes, and I can’t simulate it, I am not sure if this path would solve my problem.

 

I would appreciate if you suggest any solution for this problem.

[SupportTeam]

Silence detection is only used while recording...

 

If your phone company does not reliably play disconnect tone on analog lines and you need to reliably detect disconnects then you should look at using T1/E1 ISDN lines.

[Guest fsoudbakhsh]

is the following sitting in "vg.ini" is juat for recorder

 

;For how long will VoiceGudie have to hear silence on the line before reporting it.

;a setting of 30 = 3 seconds

SilenceDetectLength=30

 

;What level of noise on the line is considered as silence. range 1-100

;100 - interpret even loud noise as silence.

;1 - even the slightest noise stops silence detection.

;0 - don't detect silence at all

SilenceDetectLevel=40

[SupportTeam]

Yes. These settings are used to set the silence detection levels while recording only.