Predictive Dialing.

[donlincolnvg]

Hello

 

I have an d41 Esc and a MSI card in my system, how can i use the software to do a 1 x 2 , ( 1 agent 2 line) Predictive dialing by using this software.

 

Also in future, if i wanted to add a remote agent, is it possible to do that using VPN Technology.

 

Thanks.

[SupportTeam]

VoiceGuide right now is not designed to control MSI cards.

 

Agents would need to dial into the system and then the script would dial out as necessary.

[donlincolnvg]

how would they dial into the system and stay logged into the system while the scrip dials on the other line and then makes combines both line.

[SupportTeam]

You have to have program which co-ordinates all of this... it would be alerted when agents log in (alert issued form within script ran when agents dial in) and the coordinating program would queue outbound calls and connect the agent with outbound call when appropriate.