Lineerr_invalmedıamode

[Guest Hasan Andız]

Please help me how to make it work on the evaluation mode. I am using Laptop Toshiba Software Modem and I have an error. I want to try to show this to my client so I can sell them your product.

 

hasanandiz@ansoft-it.com

Hasan Andız

Director

[Guest Hasan Andız]

I have managed to set up the modem but now the phone keeps ringing on the phone while the VG starts running the script. Event Log is

 

141501,77 7 tapi callstate start

141501,77 7 tapi callstate OFFERING 65913 0 4

141501,77 7 ring 1

141502,16 0 dial start any summary:|7:hc>0|

141506,21 7 ring 2

141506,21 7 rv clear

141506,21 7 Answer the call at 15.12.2005 14:15:06

141506,21 7 lineAnswer(65913) => 65845

141506,21 7 tapi callstate start

141506,21 7 tapi callstate ACCEPTED 65913 0 0

141506,60 7 tapi Reply (LineEvReply) ok 65845 0

141506,60 7 tapi callstate start

141506,61 7 tapi callstate CONNECTED 65913 0 0

141506,61 7 callstate CONNECTED 65913,0,0

141506,61 7 WorkingModeTAPI@Connected=

141506,61 7 WorkingModeScript@Connected=

141506,61 7 Inband detection not enabled

141506,61 7 StartLoadedVgs at 15.12.2005 14:15:06, script interpretor VgMulti v5.2.5012 0

141506,61 7 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\}

141506,61 7 rv ns add [scriptPath]{C:\Program Files\VoiceGuide\Scripts\Customer Enquiry}

141506,61 7 rv lg add [$RV_STARTTIME]{15.12.2005 14:15:06}

141506,61 7 rv lg add [$RV_DEVICEID]{7}

141506,63 7 rv lg add [$RV_CIDNAME]{}

141506,63 7 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

141506,63 7 rv lg add [$RV_CIDNUMBER]{}

141506,63 7 rv lg add [$RV_DNIS]{}

141506,63 7 rv lg add [DNIS]{}

141506,63 7 timer clear

141506,63 7 state [select Query] Playing

141506,64 7 state [select Query] Playing (DemoScript.wav)

141506,64 7 play set playid=399406

141507,18 7 PlaySoundStart ok [C:\Program Files\VoiceGuide\Scripts\Customer Enquiry\DemoScript.wav]

141507,18 7 timer clear

141507,18 7 RunModule PLAY end

141515,85 7 play end current play (playid=399406)

141515,85 7 ScriptEventCode 8001 iLineState=1100

141515,85 7 LsPlayMsg EV_PLAY_FINISHED

141515,85 7 timer set 10 EV_TIMEOUT_HANGUP

141515,86 7 timer set 10 EV_TIMEOUT_HANGUP

141516,68 0 sys cleanup Start

141516,68 0 sys cleanup End

141526,69 7 timer fired EV_TIMEOUT_HANGUP

141526,69 7 ScriptEventCode 9001 iLineState=1101

141526,69 7 LsPlayMsgFinished EV_TIMEOUT_HANGUP

141526,69 7 rv lg add [Hangup Time]{15.12.2005 14:15:26}

141526,69 7 state Hanging up call...

141526,69 7 RecSoundStop ok

141526,69 7 PlaySoundStop err=0

141526,71 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

141526,71 7 fnHangupCall end

141527,54 7 tapi callstate start

141527,54 7 tapi callstate DISCONNECTED 65913 1 0

141527,55 7 ScriptEventCode 9250 iLineState=900

141527,55 7 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

141527,55 7 rv lg add [Hangup Time]{15.12.2005 14:15:27}

141527,55 7 state Hanging up call...

141527,55 7 RecSoundStop ok

141527,55 7 PlaySoundStop err=0

141527,55 7 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

141527,57 7 fnHangupCall end

141527,57 7 tapi callstate start

141527,57 7 tapi callstate IDLE 65913 0 0

141527,57 7 WorkingMode@Idle=

141527,57 7 timer clear

141527,57 7 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

141527,58 7 tapi Reply (LineEvReply) ok 65794 0

141527,58 7 tapi Reply (LineEvReply) ok 65777 0

141528,57 7 timer fired EV_TIMEOUT_TIMETOREINITLINE

141528,57 7 ScriptEventCode 9008 iLineState=900

141528,57 7 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

141528,57 7 ReinitTelephony due to IDLE

141528,57 7 tapic lineDeallocateCall(MainCall:65913) 0

141528,69 7 lineOpen(7)=>

141528,69 7 state Waiting for a call...

141528,69 7 LineHandle=65760

141528,69 7 amchk set AMdet=False in Reinit@idle

141528,69 7 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

141529,18 0 dial start any summary:|7:rdy=0|

141531,97 7 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

141531,97 7 ScriptEventCode 9013 iLineState=900

141532,18 0 dial start any summary:|7:dok=0|

 

Please help.

[SupportTeam]

Looks like the modem is not answering the incoming call properly.

 

You should try another modem.

[Guest Don]

Hasan I am also using a Laptop Toshiba Software Modem and have the same error message under state 'LINEERR_INVALMEDIAMODE' The modem works fine when dialing out and answers when dialing in. Did you ever get your Toshiba software modem to work with voice guide? It's a laptop so getting another modem is not a solution and I know the modem works fine...I wonder if I need to set something up that I'm missing. I'm using the trial version of voice guide 5.2.5012 with one of their demo scripts.

 

Thanks

[SupportTeam]

Looks like Hasan used updated drivers for his modem, so the modem was able to function as a 'voice capable' modem. But looks like after installing new drivers Hasan's modem was not answering the call while showing to the application that it did answer the call.

 

If you are getting 'LINEERR_INVALMEDIAMODE' then it looks like your modem is not functioning as a voice modem - best to contact Toshiba to see if your modem can work as a voice modem.

[Guest Don]

Oh...I see. Thanks. That saves me a lot of working trying to figure out why the none Voice Modem would not work...I feel stupid now.

[SupportTeam]

You're best of using Dialogic cards anyway... see: http://www.voiceguide.com/suppRecomHardware.htm