Call Forwording

[Guest Patrick]

In the voice guide mailbox i tested the call forwording and a message was left so VoiceGuide is trying to callback. Now i remove de call forwording number and i deleted the message. I don't wont to reinstall how do i reset the call forwording?

[SupportTeam]

Deleting the call forwarding number will stop VoiceGuide trying to forward calls to that number...

[Guest Patrick]

It din't work. I remove the phone number from the call forwording but voice guide continue to call back

 

I had to reinstall to get the probleme to stop

[SupportTeam]

I assume that you removed the phone number using the Voicemail Manager?

The new settings are saved when you exit VM Manager - did you exit it before testing the forwarding?

 

If this happens in future please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

 

You can enable the automatic saving of the logs to files in \log\ directory as well.

When posting traces please .ZIP them up and post them as attachments.