Hang Up... Din't Use To

[Guest Patrick]

I made a few small modification to my script

 

Now voice guide hang up always at the same spot...

 

I know there is a probleme with voice modem that hang up but always at the same spot. Can they be an other explination?

[SupportTeam]

Many voice modems detect busy tones in middle of tplaying sound files. Does the hangup occur while a soundfile is played?

 

Could you please post a copy of VoiceGuide's Debug Printout which captures this, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

You can enable the automatic saving of the logs to files in \log\ directory as well.

When posting traces please .ZIP them up and post them as attachments.

[Guest Patrick]

Hi,

 

here is the log file

 

Patrick

log.zip

[Guest Patrick]

I check out the log file and figure out my probleme

 

I din't know we add those trace

 

Thanks a lot

[SupportTeam]

Trace shows that the program you called from module [Trace - Sauvegarder output file] appeared to be calling COM function Run_ResultReturn - but you have not set the script to wait for any responses/results from the called program - and when the Run_ResultReturn was returned later on there was no path which matched the returned response so system hung up the call...

 

Judging from your post I take it that you've sorted all this out now?