Transfer Call (multiple Dial List)

[Guest David]

Hi There.

 

Ive been reading the support forums for about an hour now, but havent come across a simple solution yet for this scenario:

 

1. User Dials into System and hears welcome message and hold message.

 

2. System dials out on another line, but only bridge calls together when callee press a key.

 

 

I see that I could use Dial And Conference Announced ( we do have dialer ) but 1) i hear the dialtones etc and 2) its not playing the announce message.

 

Im going to need to use the COM object really, as I need to cycle through a list of say 10-20 numbers until i get an agent. If i did use the COM object, i only seem able to make an outdial if i bridge it immediatly to a line? Any alternative solution?

 

Thanks for all the help over the last couple of months - Our IVR has already paid for itself and I have to say its a trully excellent example of IVR software. Just get it running as a native service ;-)

 

Regards

 

David

[SupportTeam]

The best approach would be to let the Transfer Call module take care of the call transfer itself.

 

You can feed in the destination number to it using a Result Variable, and just have the whole thing going in a loop until someone accepts the call.

 

Each time at start of the loop have the RV set to the next number to attempt the transfer to. Have the numbers loaded into an 'array like' RVs to simplify access to them.

 

eg. Have the numbers stored in $RV[Number_1] and $RV[Number_2] etc, and then as you go though loop increment a counter, say $RV[counter] and then in the call transfer module use $RV[Number_$RV[counter]]