Transfer Call

[Guest Kevin Sheng]

Using handset when I receive a call, I press "flash" button, and it prompts me to press 1 to transfer to an extension, I press extension 1234.

 

How am I supposed to do this thing in Voice Guide.

 

Do I need to put 1 before the extension?

 

Thanks in advance. I still have no clue how to make it work.

[Guest Kevin Sheng]

Here is the trace window

=================== thanks for help.

 

161253.94 1 event callstate OFFERING 1 2,0,0

161253.96 1 script interpretor: VgMulti v6.0.2322

161253.96 1 fired OFFERING event to listeners

161253.96 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING

161253.98 1 cid CallerID vars set (in 'offering' event) [,,]

161253.98 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING

161253.00 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=0)

161254.01 1 tw ring 1

161254.02 1 ring time since last ring event (sec): 0.00

161254.03 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=0)

161254.04 1 answer as number of rings reached

161254.05 1 rv clear all

161254.05 1 init LineState ResetAtStartOfNewCall.

161254.07 1 answer the call

161254.09 1 timer clear

161254.14 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

161254.14 1 event ScriptEventCode TDX_CST, code=134, state=6001

161254.81 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

161254.82 1 event ScriptEventCode TDX_SETHOOK, code=135, state=6001

161254.84 1 event callstate CONNECTED 1 256,0,0

161254.86 1 LineEvCallState_Connected hDevice=1 params=256,0,0

161254.87 1 WorkingModes tapi= script= LineState().iState=6001

161255.97 1 Inband detection not enabled

161255.00 1 StartLoadedVgs at 12/22/2005 4:12:55 PM [VgMulti v6.0.2322]

161256.02 1 set LineState().iVgsIdx=5

161256.04 1 set sScriptToRunOnHangup=[] in StartLoadedVgs

161256.06 1 init StartLoadedVgs_InitLineState start

161256.08 1 rv add [$RV_STARTTIME]{12/22/2005 4:12:55 PM}

161256.10 1 rv add [$RV_DEVICEID]{1}

161256.12 1 rv add [$RV_CIDNAME]{}

161256.14 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

161256.16 1 rvns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Efmark IVR\}

161256.19 1 rv add [$RV_CIDNUMBER]{}

161256.21 1 fn RunModule start

161256.23 1 tw DialogicEvent 134,TDX_CST,13013,0,0,DE_LCON,,

161256.26 1 event ScriptEventCode TDX_CST, code=134, state=6001

161256.42 1 timer clear

161256.44 1 state [Get IVR Code] Number Input

161256.47 1 state [Get IVR Code] Playing (Welcome.wav, EnterUserID.wav)

161256.50 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.wav,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.wav

161256.53 1 timer clear

161256.59 1 tw wav->vox convert end 580095,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.vox,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.vox,1,0,,

161256.64 1 play start ok, lPlayId=580215

161304.10 1 tw dtmf 0 (1,48,48)

161304.13 1 event ScriptEventCode 0, code=48, state=1300

161304.16 1 LsGetNbrsPlayWelcMsg 0,0

161304.28 1 play PlaySoundStop ok

161304.35 1 state [Get IVR Code] Number Input 0

161304.42 1 rv add [Get IVR Code]{0}

161304.48 1 rvns add [Get IVR Code_PathTaken]{0}

161304.55 1 fn RunModule start

161304.62 1 tw DialogicEvent 134,TDX_CST,48,0,0,DE_DIGITS,,

161304.69 1 event ScriptEventCode TDX_CST, code=134, state=6001

161304.76 1 tw PlayEnd 1 580215

161304.83 1 play end id=580215, (current ID)

161304.90 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=6001

161304.97 1 tw DialogicEvent 129,TDX_PLAY,580215,0,0,,,

161305.04 1 event ScriptEventCode TDX_PLAY, code=129, state=6001

161305.27 1 timer clear

161305.35 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

161305.72 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

161305.79 1 event ScriptEventCode EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

161305.86 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

161305.93 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

161306.01 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

161306.08 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161306.16 1 state [Operator] Blind Hookflash Transfer to 356

161306.49 1 tw PlayEnd 1 0

161306.57 1 play end id=0, (current ID)

161306.64 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1902

161306.72 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

161306.80 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

161306.88 1 event ScriptEventCode TDX_DIAL, code=132, state=1902

161306.95 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

161307.04 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

161307.11 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

161309.13 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

161309.20 1 event ScriptEventCode EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

161309.28 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

161309.35 1 Dial(356cp off) call

161309.54 1 Dial(356) ok

161309.62 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161309.96 1 tw PlayEnd 1 0

161310.03 1 play end id=0, (current ID)

161310.11 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1903

161310.19 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 8001,EV_PLAY_FINISHED,0,0,0,,,

161310.27 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

161310.35 1 event ScriptEventCode TDX_DIAL, code=132, state=1903

161310.43 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,,

161310.50 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND

161310.58 1 rv add [Hangup Time]{12/22/2005 4:13:10 PM}

161310.66 1 state Hanging up call... [LsXfer_3]

161310.74 1 HangupCall_Common hCall=1

161310.83 1 rec RecSoundStop ok

161310.91 1 play PlaySoundStop ok

161310.99 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

161311.07 1 fnHangupCall end

161311.21 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

161311.29 1 event ScriptEventCode TDX_SETHOOK, code=135, state=900

161311.37 1 LsAwaitingCalls EV_UNKNOWN_135

161311.45 1 event callstate IDLE 1 1,0,0

161311.54 1 WorkingMode@Idle=

161311.62 1 timer clear

161311.70 1 rec RecSoundStop ok

161311.79 1 play PlaySoundStop ok

161311.87 1 rv add [CallEndTime]{12/22/2005 4:13:11 PM}

161311.96 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

161312.95 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

161313.03 1 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

161313.11 1 init atidle reinit : start

161313.19 1 init atidle reinit iConferenceOtherLegLid=-1

161313.28 1 init atidle reinit : reset all LineState variables

161313.36 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

161313.45 1 state Waiting for a call...

161313.86 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

161313.93 1 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

161603.65 0 load start [C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Efivr.vgs]

161603.67 0 MemStructVgs_ClearVgs [1]

161608.91 0 load end

161608.98 0 loaded Script Id 1: C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Efivr.vgs

161609.54 0 Erasing Script (new loaded) Id 5

161609.64 0 VgsScriptFree [5]

161609.74 0 MemStructVgs_ClearVgs [5]

161617.37 1 event callstate OFFERING 1 2,0,0

161617.47 1 script interpretor: VgMulti v6.0.2322

161617.56 1 fired OFFERING event to listeners

161617.65 1 set LineState().hCall = 1 in LINECALLSTATE_OFFERING

161617.75 1 cid CallerID vars set (in 'offering' event) [,,]

161617.84 1 call AnswerTheCallIfAllowed from LINECALLSTATE_OFFERING

161617.93 1 rings=0, min rings before answer=0 (iCallerIdHasArrived=0)

161618.03 1 tw ring 1

161618.12 1 ring time since last ring event (sec): 0.00

161618.22 1 rings=1, min rings before answer=0 (iCallerIdHasArrived=0)

161618.31 1 answer as number of rings reached

161618.41 1 rv clear all

161618.50 1 init LineState ResetAtStartOfNewCall.

161618.59 1 answer the call

161618.69 1 timer clear

161618.80 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

161618.90 1 event ScriptEventCode TDX_CST, code=134, state=6001

161619.49 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

161619.58 1 event ScriptEventCode TDX_SETHOOK, code=135, state=6001

161619.68 1 event callstate CONNECTED 1 256,0,0

161619.77 1 LineEvCallState_Connected hDevice=1 params=256,0,0

161619.87 1 WorkingModes tapi= script= LineState().iState=6001

161621.04 1 Inband detection not enabled

161621.14 1 StartLoadedVgs at 12/22/2005 4:16:21 PM [VgMulti v6.0.2322]

161621.24 1 set LineState().iVgsIdx=1

161621.34 1 set sScriptToRunOnHangup=[] in StartLoadedVgs

161621.43 1 init StartLoadedVgs_InitLineState start

161621.54 1 rv add [$RV_STARTTIME]{12/22/2005 4:16:21 PM}

161621.63 1 rv add [$RV_DEVICEID]{1}

161621.72 1 rv add [$RV_CIDNAME]{}

161621.82 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

161621.93 1 rvns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Efmark IVR\}

161622.02 1 rv add [$RV_CIDNUMBER]{}

161622.11 1 fn RunModule start

161622.21 1 tw DialogicEvent 134,TDX_CST,18824,0,0,DE_LCON,,

161622.32 1 event ScriptEventCode TDX_CST, code=134, state=6001

161622.57 1 timer clear

161622.68 1 state [Get IVR Code] Number Input

161622.77 1 state [Get IVR Code] Playing (Welcome.wav, EnterUserID.wav)

161622.87 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.wav,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.wav

161622.96 1 timer clear

161623.11 1 tw wav->vox convert end 786461,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.vox,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.vox,1,0,,

161623.24 1 play start ok, lPlayId=786802

161632.51 1 tw dtmf 0 (1,48,48)

161632.61 1 event ScriptEventCode 0, code=48, state=1300

161632.71 1 LsGetNbrsPlayWelcMsg 0,0

161632.83 1 play PlaySoundStop ok

161632.93 1 state [Get IVR Code] Number Input 0

161633.02 1 rv add [Get IVR Code]{0}

161633.12 1 rvns add [Get IVR Code_PathTaken]{0}

161633.23 1 fn RunModule start

161633.33 1 tw DialogicEvent 134,TDX_CST,48,0,0,DE_DIGITS,,

161633.43 1 event ScriptEventCode TDX_CST, code=134, state=6001

161633.52 1 tw PlayEnd 1 786802

161633.62 1 play end id=786802, (current ID)

161633.72 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=6001

161633.82 1 tw DialogicEvent 129,TDX_PLAY,786802,0,0,,,

161633.92 1 event ScriptEventCode TDX_PLAY, code=129, state=6001

161634.19 1 timer clear

161634.29 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

161634.69 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

161634.79 1 event ScriptEventCode EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

161634.89 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

161634.99 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

161635.09 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

161635.20 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161635.29 1 state [Operator] Announced Hookflash Transfer to 356

161635.80 1 tw PlayEnd 1 0

161635.91 1 play end id=0, (current ID)

161635.00 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1902

161636.11 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

161636.20 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

161636.30 1 event ScriptEventCode TDX_DIAL, code=132, state=1902

161636.41 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

161636.52 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

161636.62 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

161638.67 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

161638.77 1 event ScriptEventCode EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

161638.87 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

161638.97 1 Dial(356, cp on) call

161639.20 1 Dial(356) ok

161639.30 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161710.22 1 timer fired EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161710.32 1 event ScriptEventCode EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG, code=9021, state=1903

161710.43 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 9021,EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG,0,0,0,,,

161710.54 1 Transfer timed out

161710.64 1 xfer dial !

161711.02 1 tw PlayEnd 1 0

161711.11 1 play end id=0, (current ID)

161711.23 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1906

161711.34 1 LsXfer_5B : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

161711.44 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

161711.54 1 event ScriptEventCode TDX_DIAL, code=132, state=1906

161711.64 1 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

161711.76 1 sXferDialResult_SuccOrFail=

161711.86 1 XferGoDownSpecifiedPath iXferModule_PathsToTake_Max=3 (1)=timeout (2)= (3)=

161711.96 1 path 'timeout' not found

161712.07 1 XferGoDownSpecifiedPath: going down False path (iXferType=13)

161712.17 1 fn RunModule start

161712.44 1 timer clear

161712.54 1 state [Get IVR Code] Number Input

161712.64 1 state [Get IVR Code] Playing (Welcome.wav, EnterUserID.wav)

161712.75 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.wav,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.wav

161712.86 1 timer clear

161712.00 1 tw wav->vox convert end 836343,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.vox,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.vox,1,0,,

161713.13 1 play start ok, lPlayId=836694

161723.97 1 tw dtmf 0 (1,48,48)

161724.07 1 event ScriptEventCode 0, code=48, state=1300

161724.18 1 LsGetNbrsPlayWelcMsg 0,0

161724.30 1 play PlaySoundStop ok

161724.41 1 state [Get IVR Code] Number Input 0

161724.52 1 rv add [Get IVR Code]{0}

161724.63 1 rvns add [Get IVR Code_PathTaken]{0}

161724.73 1 fn RunModule start

161724.84 1 tw DialogicEvent 134,TDX_CST,48,0,0,DE_DIGITS,,

161724.95 1 event ScriptEventCode TDX_CST, code=134, state=6001

161725.05 1 tw PlayEnd 1 836694

161725.16 1 play end id=836694, (current ID)

161725.26 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=6001

161725.37 1 tw DialogicEvent 129,TDX_PLAY,836694,0,0,,,

161725.48 1 event ScriptEventCode TDX_PLAY, code=129, state=6001

161725.73 1 timer clear

161725.85 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

161726.25 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

161726.35 1 event ScriptEventCode EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

161726.45 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

161726.56 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

161726.66 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

161726.77 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161726.87 1 state [Operator] Announced Hookflash Transfer to 356

161727.38 1 tw PlayEnd 1 0

161727.48 1 play end id=0, (current ID)

161727.59 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1902

161727.70 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

161727.81 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

161727.91 1 event ScriptEventCode TDX_DIAL, code=132, state=1902

161728.02 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

161728.13 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

161728.24 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

161730.29 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

161730.40 1 event ScriptEventCode EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

161730.51 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

161730.62 1 Dial(356, cp on) call

161730.86 1 Dial(356) ok

161730.96 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161802.15 1 timer fired EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

161802.26 1 event ScriptEventCode EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG, code=9021, state=1903

161802.36 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 9021,EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG,0,0,0,,,

161802.47 1 Transfer timed out

161802.58 1 xfer dial !

161803.03 1 tw PlayEnd 1 0

161803.14 1 play end id=0, (current ID)

161803.25 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1906

161803.36 1 LsXfer_5B : 8001(EV_PLAY_FINISHED),EV_PLAY_FINISHED,0,0,0,,,

161803.51 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

161803.61 1 event ScriptEventCode TDX_DIAL, code=132, state=1906

161803.73 1 LsXfer_5B : 132(EV_UNKNOWN_132),TDX_DIAL,0,0,0,,,

161803.84 1 sXferDialResult_SuccOrFail=

161803.95 1 XferGoDownSpecifiedPath iXferModule_PathsToTake_Max=3 (1)=timeout (2)= (3)=

161804.06 1 path 'timeout' not found

161804.17 1 XferGoDownSpecifiedPath: going down False path (iXferType=13)

161804.28 1 fn RunModule start

161804.48 1 timer clear

161804.59 1 state [Get IVR Code] Number Input

161804.70 1 state [Get IVR Code] Playing (Welcome.wav, EnterUserID.wav)

161804.82 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.wav,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.wav

161804.93 1 timer clear

161805.17 1 tw wav->vox convert end 888418,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.vox,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.vox,1,0,,

161805.45 1 play start ok, lPlayId=889009

161817.26 1 tw PlayEnd 1 889009

161817.39 1 play end id=889009, (current ID)

161817.51 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1300

161817.63 1 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

161817.74 1 path {EV_PLAY_FINISHED} not found

161817.85 1 timer set 10 EV_TIMEOUT_HANGUP

161817.96 1 timer set 6 EV_TIMEOUT_ENTERDATA

161818.07 1 tw DialogicEvent 129,TDX_PLAY,889009,0,0,,,

161818.18 1 event ScriptEventCode TDX_PLAY, code=129, state=1301

161818.29 1 LsGetNbrsRxDigits EV_UNKNOWN_129,TDX_PLAY

161818.40 1 path {TDX_PLAY} not found

161819.81 1 tw DialogicEvent 134,TDX_CST,191,0,0,DE_TONEON,DISCONNECT_TAPI1,

161819.93 1 event ScriptEventCode DISCONNECT_TAPI1, code=134, state=1301

161820.04 1 LsGetNbrsRxDigits EV_UNKNOWN_134,DISCONNECT_TAPI1

161820.14 1 path {DISCONNECT_TAPI1} not found

161820.25 1 rv add [Hangup Time]{12/22/2005 4:18:20 PM}

161820.36 1 state Hanging up call... [Default Handler 20: DISCONNECT_TAPI1]

161820.48 1 HangupCall_Common hCall=1

161820.59 1 rec RecSoundStop ok

161820.70 1 play PlaySoundStop ok

161820.82 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

161820.93 1 fnHangupCall end

161821.05 1 event ScriptEventCode TDX_CST, code=134, state=900

161821.16 1 LsAwaitingCalls EV_UNKNOWN_134

161821.27 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

161821.39 1 event ScriptEventCode TDX_SETHOOK, code=135, state=900

161821.52 1 LsAwaitingCalls EV_UNKNOWN_135

161821.65 1 event callstate IDLE 1 1,0,0

161821.78 1 WorkingMode@Idle=

161821.90 1 timer clear

161822.03 1 rec RecSoundStop ok

161822.16 1 play PlaySoundStop ok

161822.28 1 rv add [CallEndTime]{12/22/2005 4:18:22 PM}

161822.40 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

161823.43 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

161823.53 1 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

161823.65 1 init atidle reinit : start

161823.76 1 init atidle reinit iConferenceOtherLegLid=-1

161823.88 1 init atidle reinit : reset all LineState variables

161824.01 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

161824.12 1 state Waiting for a call...

161824.53 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

161824.63 1 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

161857.09 0 load start [C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Efivr.vgs]

161857.12 0 MemStructVgs_ClearVgs [5]

161901.05 0 load end

161901.09 0 loaded Script Id 5: C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Efivr.vgs

161901.31 0 Erasing Script (new loaded) Id 1

161901.34 0 VgsScriptFree [1]

161901.36 0 MemStructVgs_ClearVgs [1]

[Guest Kevin Sheng]

I changed to use PBX hookflash Blind, transfer is done, but it is not transfered.

When i use handset I need press 1 before enter extension, where do I tell "1" is the key before extension is pressed.

 

???? thanks.

 

 

164041.88 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

164043.94 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

164044.05 1 event ScriptEventCode EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

164044.16 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

164044.27 1 Dial(356cp off) call

164044.39 1 Dial(356) ok

164044.50 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

164044.79 1 tw PlayEnd 1 0

164044.90 1 play end id=0, (current ID)

164045.02 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1903

164045.13 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 8001,EV_PLAY_FINISHED,0,0,0,,,

164045.25 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

164045.36 1 event ScriptEventCode TDX_DIAL, code=132, state=1903

164045.48 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,,

164045.59 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND

164045.71 1 rv add [Hangup Time]{12/22/2005 4:40:45 PM}

164045.82 1 state Hanging up call... [LsXfer_3]

[SupportTeam]

Using handset when I receive a call, I press "flash" button, and it prompts me to press 1 to transfer to an extension, I press extension 1234.

 

How am I supposed to do this thing in Voice Guide.

 

Sounds like you should be specifying 1 as the first digit, followed by the extension. You may want to use pause between the 1 and the extension, eg:

 

1,356

[Guest Kevin Sheng]

I tried 1,356 and it beeps 1, quickly followed by 356, then LsXfer_3 shows in VG line state, and it hangs up.

 

I tried monitored hookflash, no luck.

 

Is there any configuration anywhere I need to change anything to make this work?

It now works only in handset.

 

Thanks.

 

Kevin

[Guest More Info]

I am using windows 2003 server Dialogic card 4PCIU

 

I tried the following options to no avail.

 

,1,356,,

1,,356

 

what else can be done to make this work? The project is overdue and the customer is waiting......and this is holiday season, no one is working ...?

[Guest More log file]

154130.73 1 timer clear

154130.82 1 tw wav->vox convert end 94280,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\Welcome.vox,C:\Program Files\VoiceGuide\Scripts\Efmark IVR\EnterUserID.vox,1,0,,

154130.00 1 play start ok, lPlayId=94450

154137.54 1 tw dtmf 0 (1,48,48)

154137.57 1 event ScriptEventCode 0, code=48, state=1300

154137.59 1 LsGetNbrsPlayWelcMsg 0,0

154137.63 1 play PlaySoundStop ok

154137.66 1 state [Get IVR Code] Number Input 0

154137.68 1 rv add [Get IVR Code]{0}

154137.70 1 rvns add [Get IVR Code_PathTaken]{0}

154137.70 1 fn RunModule start

154137.75 1 tw DialogicEvent 134,TDX_CST,48,0,0,DE_DIGITS,,

154137.79 1 event ScriptEventCode TDX_CST, code=134, state=6001

154137.80 1 tw PlayEnd 1 94450

154137.82 1 play end id=94450, (current ID)

154137.84 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=6001

154137.86 1 tw DialogicEvent 129,TDX_PLAY,94450,0,0,,,

154137.89 1 event ScriptEventCode TDX_PLAY, code=129, state=6001

154138.05 1 timer clear

154138.09 1 timer set 0.4 EV_TIMEOUT_READYTOBEGINTRANSFER

154138.46 1 timer fired EV_TIMEOUT_READYTOBEGINTRANSFER

154138.48 1 event ScriptEventCode EV_TIMEOUT_READYTOBEGINTRANSFER, code=9012, state=1901

154138.51 1 LsXfer_1_Start : 9012(EV_TIMEOUT_READYTOBEGINTRANSFER),EV_TIMEOUT_READYTOBEGINTRANSFER,0,0,0,,,

154138.54 1 path {EV_TIMEOUT_READYTOBEGINTRANSFER} not found

154138.57 1 timeout on transfer attempt set by VG.INI [PBX] AnnouncedTransfersMaxWaitTime (30 sec)

154138.60 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

154138.64 1 state [Operator] Blind Hookflash Transfer to 1,,2,6,0,,

154138.93 1 tw PlayEnd 1 0

154138.95 1 play end id=0, (current ID)

154138.00 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1902

154139.02 1 LsXfer_2_OnEndHook1PlayDestNbr 8001,EV_PLAY_FINISHED,0,0,0,,,

154139.05 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

154139.08 1 event ScriptEventCode TDX_DIAL, code=132, state=1902

154139.10 1 LsXfer_2_OnEndHook1PlayDestNbr 132,TDX_DIAL,0,0,0,,,

154139.13 1 VG.INI [PBX] Transfer_Prefix_PauseAfter = 2 sec

154139.16 1 timer set 2 EV_TIMEOUT_Transfer_Prefix_PauseAfter

154141.17 1 timer fired EV_TIMEOUT_Transfer_Prefix_PauseAfter

154141.20 1 event ScriptEventCode EV_TIMEOUT_Transfer_Prefix_PauseAfter, code=9030, state=1902

154141.23 1 LsXfer_2_OnEndHook1PlayDestNbr 9030,EV_TIMEOUT_Transfer_Prefix_PauseAfter,0,0,0,,,

154141.26 1 Dial(1,,2,6,0,,cp off) call

154141.29 1 Dial(1,,2,6,0,,) ok

154141.32 1 timer set 30 EV_TIMEOUT_ANNOUNCED_TRANSFER_ATTEMPT_TOOK_TOO_LONG

154147.90 1 tw PlayEnd 1 0

154147.92 1 play end id=0, (current ID)

154147.95 1 event ScriptEventCode EV_PLAY_FINISHED, code=8001, state=1903

154147.97 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 8001,EV_PLAY_FINISHED,0,0,0,,,

154148.00 1 tw DialogicEvent 132,TDX_DIAL,0,0,0,,,

154148.03 1 event ScriptEventCode TDX_DIAL, code=132, state=1903

154148.06 1 LsXfer_3_AfterDialDestNbrWaitForCallProgInfo 132,TDX_DIAL,0,0,0,,,

154148.08 1 LsXfer_3 TDX_DIAL on a XT_HOOK_BLIND

154148.12 1 rv add [Hangup Time]{12/23/2005 3:41:48 PM}

154148.16 1 state Hanging up call... [LsXfer_3]

154148.19 1 HangupCall_Common hCall=1

154148.22 1 rec RecSoundStop ok

154148.25 1 play PlaySoundStop ok

154148.27 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

154148.30 1 fnHangupCall end

154148.42 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

154148.45 1 event ScriptEventCode TDX_SETHOOK, code=135, state=900

154148.48 1 LsAwaitingCalls EV_UNKNOWN_135

154148.51 1 event callstate IDLE 1 1,0,0

154148.54 1 WorkingMode@Idle=

154148.56 1 timer clear

154148.60 1 rec RecSoundStop ok

154148.64 1 play PlaySoundStop ok

154148.66 1 rv add [CallEndTime]{12/23/2005 3:41:48 PM}

154148.74 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

154149.67 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

154149.70 1 event ScriptEventCode EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

154149.73 1 init atidle reinit : start

154149.76 1 init atidle reinit iConferenceOtherLegLid=-1

154149.78 1 init atidle reinit : reset all LineState variables

154149.81 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

154149.84 1 state Waiting for a call...

154150.19 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

154150.21 1 event ScriptEventCode EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

154159.45 0 sys cleanup Start

154159.51 0 sys cleanup End

[SupportTeam]

tried 1,356 and it beeps 1, quickly followed by 356,

If the caller can hear the DTMF tones being played than it sounds like the hookflash length is too short.

Have you read this: http://www.voiceguide.com/vghelp/html/Dial...llTransfers.htm

[Guest Happy Programmer]

That does it, thanks very much for your support.