Hangup Or Answering Machine?

[Guest Guest_Jack]

I am making outbound calls where I elect to ignore answering machines. I am using VOIP, and while the results are generaly good, I remain suspiscious where line quality is concerned. Is there any way that I can verify when my call attempt is terminating because it detects an answering machine (or thinks it does), as opposed to the recipient hanging up, or poor line quality?

 

Thanks in advance.

Jack

[Harry L. Roberts]

The below information was taken from the Help file. I'm not sure if this is what you wanted to know or not.

 

The result of all outgoing calls placed by VoiceGuide will be saved in VoiceGuide's \data directory, in one of the following files:

 

OutDial_Contacted_Human.txt

List of calls answered by a real person.

 

OutDial_Contacted_AM.txt

List of calls answered by an answering machine.

 

OutDial_Contacted_Fax.txt

List of calls answered by a fax machine person.

 

OutDial_Uncontactable_NoAnswer.txt

List of calls which were not answered and rung out awaiting answer.

 

OutDial_Uncontactable_Busy.txt

List of calls which were not answered as the busy tone was heard. 

 

OutDial_Uncontactable_OnDontDialList.txt

List of calls which were not made as the telephone number is on a "Don't call list".

 

OutDial_Uncontactable_NoDialer.txt

List of calls which were not dialed as the VG Dialer option is not enabled.

 

OutDial_SIT_Reorder.txt

List of calls for which the Special Information Tone (Reorder) was played by the phone company.

 

OutDial_SIT_NoCircuit.txt

List of calls for which the Special Information Tone (No Circuit) was played by the phone company.

 

OutDial_SIT_CustIrReg.txt

List of calls for which the Special Information Tone (CustIrReg) was played by the phone company.

 

OutDial_SIT_Unknown.txt

List of calls for which an unknown Special Information Tone was played by the phone company.

 

 

The syntax of above files will be the same as that of the ‘Out Dial’ file, except that the time and date will reflect the time the phone number was contacted or when the last call was made. This allows for easy re-queuing of lists of telephone numbers by simply copying files to OutDial_New.txt

[Guest Guest_Jack]

Thanks, but I'm afraid I did not make myself clear. My outbound call is configured with 'retry' in place of a script intended for an answering machine, giving the desired result. However, unless I am mistaken, in the event that my call is answered by an answering machine, while the call is terminated as intended, the result returned is 'Uncontactable_NoAnswer'. My question is - if this is in fact the case, how can I determine that the call was terminated for the intended reason, and not because VG hung up unexpectedly (through no fault of its own), but rather because of other shortcomings in VOIP transmission.

 

Thanks again,

Jack

[Harry L. Roberts]

I'm certainly no expert. I'm just getting started with VG.

 

You Said:

 

However, unless I am mistaken, in the event that my call is answered by an answering machine, while the call is terminated as intended, the result returned is 'Uncontactable_NoAnswer'.

 

Reading the Help file the result returned for Uncontactable_NoAnswer only occurs when there is no answer. That means that nothing answered or the call wasn't made. It doesn't matter if you have a file or script to play for the answering machine.

 

 

So if an answering machine picks up its results will NOT go to "'Uncontactable_NoAnswer" because the call was answered.

 

From the Help file:

 

OutDial_Uncontactable_NoAnswer.txt

List of calls which were not answered and rung out awaiting answer.

 

OutDial_Uncontactable_Busy.txt

List of calls which were not answered as the busy tone was heard. 

 

OutDial_Uncontactable_OnDontDialList.txt

List of calls which were not made as the telephone number is on a "Don't call list".

 

OutDial_Uncontactable_NoDialer.txt

List of calls which were not dialed as the VG Dialer option is not enabled.

 

The only way a call will get logged in an "OutDial_Uncontactable_XXXXXXXXX.txt" file is if the call is not answered or is never made.

 

At least that is my interpertation of the Help File.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the outgoing call which you havea quesition about, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

You can enable the automatic saving of the logs to files in \log\ directory as well.

 

When posting traces/scripts please .ZIP them up and post them as attachements.