How To Check If Modem's Wave Driver Installed

[SupportTeam]

Hello,

I am considering setting up IVG for my company. The first location I will attempt to setup this program is my laptop. The laptop has a conexant-Ambit softk56 internal modem. Reading these board messages I see that usage of internal modems is downplayed due to speach quality. Well back to the subject at hand. After the program is fully installed, I run IVG and recieve a message saying that my modem doesn't support automated voice mode or it's "drivres" (drivers) were incorrectly instaled. It goes on to say that I need to check to make sure that the devices wave drivers are correctly installed. I would like to know how to do this. I spoke to some people extremely familiar with modems in general and was assured that the modem model I was using was a voice modem.

 

Perplexed,

 

 

 

Mark

[SupportTeam]

To see if modem's wave drivers are installed:

 

Windows 9x/Me:

 

Open the Windows Control Panel

Double click on the System Icon

Click the Device Manager TAB

Click the + next to Sound, video and game controllers.

Check if the "Wave Device for Voice Modem" driver appears.

 

 

Windows 2000/XP:

 

Open the Windows Control Panel

Double click on the System Icon

Click the Hardware TAB and Device Manager button

Click the + next to Sound, video and game controllers.

Check if the "UniModem Half-Duplex Audio Device" driver appears.

[JohnArens]

Mark,

I have the same modem and want to do the same thing IVG. Did you every find what was need to get the modem to work with voice? If not, did you purchase and external modem? If so, which did you buy and would you recommend it or not?

 

Thanks a lot,

 

John Arens

[SupportTeam]

For a list of modems that other users found OK please see:

http://voiceguide.com/forums/index.php?showtopic=135