Hangup Every Time

[Guest Andrew]

It hangs up every time it picks up the phone line, all TAPI driver were installed, Speech 5.1 installed, Wave Sound Driver installed for Dialogic D/4 PCI board. All lines shown, and used by IVG, all lines call waiting. Using Eval. It just won't get passed picking up the phone, before it hangs up.

[SupportTeam]

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what is going wrong.

 

(When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.)

[Guest Andrew]

It hangs up every time it picks up the phone line, all TAPI driver were installed, Speech 5.1 installed, Wave Sound Driver installed for Dialogic D/4 PCI board. All lines shown, and used by IVG, all lines call waiting. Using Eval. It just won't get passed picking up the phone, before it hangs up.

I have tried every kind of Wav file you guys provide, the same error keeps happening!

 

71500 4 tapie linedevstate 2048 0 0

71515 4 tapie callstate OFFERING 66407 0 4

71546 4 Lev_CallerID [,]

71546 4 tapie callinfo CALLEDID

71546 4 tapie callinfo ORIGIN

71546 4 tapie ring 0

77515 4 tapie ring 2

77515 4 Answer the call

77515 4 lineAnswer(66407) => 66424

78046 4 tapie callstate CONNECTED 66407,1,0

78062 4 WorkingModeTAPI=

78062 4 WorkingModeScript=

78093 4 Inband detection not enabled

78093 4 tapi Reply 66424 0

78109 4 [Get Client ID] Number Input

78109 4 [Get Client ID] Playing (PayGetId.wav)

78125 4 Play Start line[4] err=[0 wavec waveOutOpen(0x0, 0x0, 0x1e12d0, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] file[D:\WApps\IVG\Scripts\Credit Card Payment\PayGetId.wav]

78125 4 PlaySoundStart line[4] err=[0 wavec waveOutOpen(0x0, 0x0, 0x1e12d0, 0x0, 0x0, 0x5) => 32 (WAVERR_BADFORMAT) - format query with wave mapped] [D:\WApps\IVG\system\voicedlgc\ErrorPlayingFile.wav]

78140 4 For Dialogic use: PCM 11Khz 8bit Mono

78156 4 HangupCall called from [srlib 609]

78156 4 Hanging up call...

78171 4 PlaySoundStop ok

78187 4 fnHangupCall end

80078 4 tapie linedevstate 2048 0 0

80093 4 tapie callstate IDLE 66407 0 0

80109 4 WorkingMode@Idle=

80125 4 set EV_TIMEOUT_TIMETOREINITLINE 2

80140 4 tapi Reply 66373 0

81171 4 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

81171 4 ReinitTelephony due to IDLE start

81187 4 tapic lineDeallocateCall(MainCall:66407) 0

81328 4 lineOpen(4) => 0

81343 4 Waiting for a call...

81343 4 lineOpen(4)LineHandle=66390

[SupportTeam]

The sound files shipped with sample scripts are in the format used by voice modems, not Dialogic cards. Please download Dialoigc format sound files from:

 

ftp://ftp.katalina.com.au/voice%20PCM%201...8bit%20Mono.zip

 

After replacing the sound files in the sample scripts with the ones in this download the "WAVERR_BADFORMAT" error should go away...

 

From VoiceGuide Help file:

 

Windows Voice Modem Wave driver can only support sound files in the following format PCM 8000Hz, 16bit, Mono. When using Voice modems all sound files must be recorded in the above format.

 

Dialogic Wave driver prefers sound files in the following format PCM 11025Hz, 8bit, Mono. When using a Dialogic card, all sound files should be recorded in the above format.

 

VoiceGuide comes with a number of pre-recorded system files.

These files located in directory \system\voice\ are recorded in the PCM 8000Hz, 16bit, Mono format.

These files located in directory \system\voicedlgc\ are recorded in the PCM 11025Hz, 8bit, Mono format.

VoiceGuide will automatically detect if a Dialogic card is used and will select the \system\voicedlgc\ directory to be used.

 

The sample script sound files are all in PCM 11025Hz, 8bit, Mono format.

[Guest Andrew]

I downloaded all of the various types of voice files you had, no matter which ones, I placed into the directory, it gives the same error. I will download what you gave me, but I don't think it would work.

[SupportTeam]

Please try playing one of the sound files from VoiceGuide's \system\voicedlgc\ directory.

 

If these don’t' work as well then there must be something wrong with the installed wave drivers themselves.

 

What version of Dialogic's System Release drivers are you using?