D/4pciu Static

[Guest scott.peterson@deventure.biz]

We are receiving static in our vox voice file recordings once a user starts to talk. Tested phone lines no static on lines. We have 2 4 port cards and each card has the static. The static is not recorded until a person starts to talk (i.e. if recording starts and user does not talk no static exists) once user talks static exists and continues to exist until record is complete (even if use stops talking the static still exists).

 

Has anyone had this issue before if so how can the static be removed?

[SupportTeam]

Are you using VoiceGuide software?

 

If yes, then which version? Can you provide some traces capturing the call. (MMDDtw.txt traces)

 

Do you get clear recordings when recording with Dialogic's sample applications?

[Guest Scott Peterson]

Sorry, I am not using a VoiceGuide user. I am struggling with this issue and this was one of the few groups I found that may be able to assist.

[SupportTeam]

This forum is for support of VoiceGuide software only.