What Databases It Can Connect.

[Guest Rajeev]

Hi,

 

I want to know,

 

1) Is this software limited to only MS Access or it can also connect to SQL Data Base also.

 

2) Do I need to have some kind of PBX for this system to work or I can directly terminte the PSTN calls on to the dialogic cards and the sytem takes care of the rest of it.

 

3) What kind of reporting capability does this system has.

 

4) If I buy the software who is going to insatll the software and how will the support work in case of problem.

 

Please send me a mail to k_s_rajeev@yahoo.com

 

Thank you,

Rajeev.

[SupportTeam]

can also connect to SQL Data Base

VoiceGuide can connect to any ODBC database (just about all databases have ODBC driver for them)

There are many existing installations connecting VoiceGuide to MS SQL Server.

can I directly terminte the PSTN calls on to the dialogic cards

Yes.

What kind of reporting capability does this system has

The log file contains most of the data relating to the call and what transpired using it.

There are XML and comma delimited versions of the log file generated to allow easy importing of this data into other applications such as Crystal Reports or Excel.

You can also use "DB Query" or "Run Program" modules within the script to save selected information into your own files, creating customized reports.

If I buy the software who is going to install the software and how will the support work in case of problem

Installation is quite easy... Please see our WWW from where you can download the fully working evaluation version of the software. There are instructions in Help file on how to install a Dialogic card as well. Support is through this forum.