Voice Mail Record Length Not Working

[Guest Tomcatt]

I tried setting the record length under global tab and then reset all boxes button but the voice message shows 1:27 record length but ends after about a minute. I have tried the changes shown on this forum but it still cuts the caller off. I am using VM for apartment ads and many of the callers numbers are not on the recording because the recording stops. Any suggestions?

 

This is a partial of the trace log (I started it just after choosing to leave a message)

 

184013.63 0 dtmf 0 (65672,48,2)

184013.63 0 ScriptEventCode 48 iLineState=1100

184013.63 0 LsPlayMsg 0

184013.63 0 voicemail used: builtin (vgp)

184013.64 0 script load C:\Program Files\VoiceGuide\system\vm\VmLm.vgp

184013.92 0 Loaded C:\Program Files\VoiceGuide\system\vm\VmLm.vgp into:2

184013.92 0 stack idx=1

184013.92 0 rv lg add [scriptStart_Time]{1/20/2006 6:40:13 PM}

184013.94 0 rv lg add [scriptStart_CalledFrom_Script]{C:\Data\RealEstate\Adams\taylor4.vgs}

184013.94 0 rv lg add [scriptStart_CalledFrom_Module]{Taylor upper}

184013.94 0 LoadedVgs_Find C:\Program Files\VoiceGuide\system\vm\VmLm.vgp at idx=2

184013.94 0 rv ns add [scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}

184013.94 0 rv lg add [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}

184013.94 0 rv lg add [PathDataVm]{C:\Program Files\VoiceGuide\data\}

184013.94 0 rv lg add [PathVgSys]{C:\Program Files\VoiceGuide\system\}

184013.94 0 rv lg add [vmbId]{0003}

184014.44 0 PlaySoundStop err=0

184014.45 0 rv lg add [Taylor upper]{0}

184014.45 0 timer clear

184014.45 0 state [VmLmStart] Running vb script:[VmLmHangup.vgs]

184246.83 0 script load C:\Program Files\VoiceGuide\system\vm\VmLmHangup.vgs

184246.83 0 Loaded VbsAtHangup into:3

184246.84 0 tapi Reply (LineEvReply) ok 65638 0

184246.84 0 timer clear

184246.84 0 state [VmLmHangup_ForwardLastMsg] Running VB Script...

184246.84 0 rv replace start (strlen>500)

184246.84 0 rv ns [PathSysVoice]{}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\Data\RealEstate\Adams\}[scriptPath]{C:\Data\RealEstate\Adams}[$RV_STARTTIME]{1/20/2006 6:39:59 PM}[$RV_DEVICEID]{0}[$RV_CIDNAME]{CHRISTENSEN T J}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{6127897346}[$RV_DNIS]{}[DNIS]{}[Welcome]{2}[2br]{2}[scriptStart_Time]{1/20/2006 6:40:13 PM}[scriptStart_CalledFrom_Script]{C:\Data\RealEstate\Adams\taylor4.vgs}[scriptStart_CalledFrom_Module]{Taylor upper}[scriptsPath]{C:\Program Files\VoiceGuide\system\vm\}[PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[vmbId]{0003}[Taylor upper]{0}[Key_VmLmStopRecAndPlay]{1}[Key_VmLmDelRecRecAgain]{2}[Key_VmLmSaveAndP

ayGreeting]{3}[Key_VmLmDeleteGoGroupPrevious]{4}[Key_VmLmDeleteAndPlayGreeting]{

}[Key_VmLmDeleteGoGroupNext]{6}[Key_VmLmSaveGoVmLogin]{8}[Key_VmLmSaveVmExit]{0}

Key_VmLmSaveGoLmRecMsgMenu]{#}[RecMessage]{}[VmbWelcMsg]{C:\Program Files\VoiceGuide\system\voice\VmbWelcomeMsgDefault.wav}[VmLmWelc]{timeout}[VmLmRecFilename]{0003_01201840

7_1_0_6127897346_.wav}[MsgLenMax]{400}[VmLmRec]{C:\Program Files\VoiceGuide\data\VmSave\0003_0120184017_1_0_6127897346_.wav}[VmLmRec_RecLen100ms]{1273}[VmLmRec_End

ecCause]{silence}[Hangup Time]{1/20/2006 6:42:46 PM}

184246.88 0 eng run vbs [wscript "C:\Program Files\VoiceGuide\temp\vbs_0_3_0120184246.vbs" //I] copy of script in: vbs_0_3_0120184246.vbs

184246.95 0 Run Script waiting. iRunWait=1 (shellid=3684, process=1196)

184246.95 0 timer set 1 EV_TIMEOUT_CHECKONSTATE

184247.06 0 cl Vm_VmbConfig_Get 0003, MsgLenMin

184247.08 0 vm RecLen100ms=1273, MinLength for VMB0003=0

184247.08 0 cl Vm_Event 0, FORWARD, 0003, C:\Program Files\VoiceGuide\data\VmSave\0003_0120184017_1_0_6127897346_.wav, ,

184247.08 0 vm frwrd vmb 0003

184247.08 0 rv lg add [VoicemailMessage0003]{C:\Program Files\VoiceGuide\data\VmSave\0003_0120184017_1_0_6127897346_.wav}

184247.09 0 rv ns add [VoicemailMessage]{C:\Program Files\VoiceGuide\data\VmSave\0003_0120184017_1_0_6127897346_.wav}

184247.09 0 vm frwrd vmb 0003 end

184247.09 0 cl Vm_Event 0, MSG_NEW, 0003, , ,

184247.09 0 vm MsgLamp control set to [DISABLE]

184247.09 0 cl Run_ResultReturn >>success<<

184247.11 0 rv lg add [VmLmHangup_ForwardLastMsg_ResultReturn]{success}

184247.11 0 path {success} not found

184247.11 0 cl module's runwait=1, WavPlayHasNowFinished=0

184247.11 0 rv lg add [Hangup Time]{1/20/2006 6:42:47 PM}

184247.11 0 state Hanging up call... [Run_ResultReturn - no path match (same vgm)]

184247.11 0 HangupCall_Common Mode=AfterHangupRun

184247.13 0 ReinitTelephony due to IDLE

184247.13 0 tapic lineDeallocateCall(MainCall:65672) 0

184247.20 0 lineOpen(0)=>

184247.22 0 state Waiting for a call...

184247.22 0 LineHandle=65621

184247.22 0 amchk set AMdet=False in Reinit@idle

184247.22 0 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

184247.69 0 dial start any summary:|0:rdy=0|

184250.39 0 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

184250.39 0 ScriptEventCode 9013 iLineState=900

184250.69 0 dial start any summary:|0:idx=0|

185903.80 0 vm loading VMB data begin

185903.81 0 vm loading VMB data - about to delete old entries

185903.81 0 vm sort start on 8 entries.

185903.81 0 vm sort end.

185903.81 0 vm loading VMB data end

185903.81 0 Loaded new voicemail configuration file (XML)

[SupportTeam]

Please .zip up and post C:\Program Files\VoiceGuide\data\VmSave\0003_0120184017_1_0_6127897346_.wav

 

Also, please .zip up any traces in future instead of quoting them in the post.