Hangs up after playing first sound prompt

[Guest Femi Ogundimu]

Hi,

 

I am currently running a trial version of Voice Guide, but when I run an application on it, it keeps hanging my calls after playing the first prompt.

 

Here is my logs:

 

30023 5 tapie callstate OFFERING 65810 0 4

30033 5 tapie ring 1

30033 5 Answer the call

30033 5 lineAnswer(65810) => 65827

30043 5 tapie callstate ACCEPTED 65810 0 0

36943 5 tapi Reply 65827 0

36953 5 tapie callstate CONNECTED 65810,0,0

36953 5 WorkingModeTAPI=

36953 5 WorkingModeScript=

36953 5 TimeoutClear

36963 5 [Welcome] Playing

36963 5 [Welcome] Playing (C:\prompts\Welcome.wav)

37043 5 PlaySoundStart ok [C:\prompts\Welcome.wav]

37043 5 TimeoutClear

37053 5 RunModule PLAY end

37053 5 wa(19120,63696300)

56181 5 Play End line[5] (id=636963)

56191 5 LsPlayMsg EV_PLAY_FINISHED

56191 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

56191 5 TimeoutSet 10 EV_TIMEOUT_GOTOMODULE

66115 5 Timer fired EV_TIMEOUT_GOTOMODULE

66125 5 LsPlayMsgFinished EV_TIMEOUT_GOTOMODULE

66135 5 TimeoutClear

66135 5 [GetID] Number Input

66145 5 [GetID] Playing (C:\prompts\RingtoneMenu.wav)

66215 5 PlaySoundStart ok [C:\prompts\RingtoneMenu.wav]

66225 5 TimeoutClear

66235 5 wa(6008,66615500)

72264 5 Play End line[5] (id=666155)

72274 5 LsGetNbrsPlayWelcMsg EV_PLAY_FINISHED

72284 5 TimeoutSet 10 EV_TIMEOUT_HANGUP

72284 5 TimeoutSet 6 EV_TIMEOUT_ENTERDATA

78203 5 Timer fired EV_TIMEOUT_ENTERDATA

78213 5 LsGetNbrsRxDigits EV_TIMEOUT_ENTERDATA

78223 5 Hanging up call...

78223 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

78233 5 PlaySoundStop ok

78243 5 fnHangupCall end

78493 5 tapie callstate DISCONNECTED 65810,1,0

78503 5 LsAwaitingCalls EV_REMOTEPARTY_DISCONNECT

78503 5 PlaySoundStop ok

78513 5 Hanging up call...

78523 5 TimeoutSet 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

78533 5 PlaySoundStop ok

78543 5 fnHangupCall end

78553 5 tapie callstate IDLE 65810 0 0

78563 5 WorkingMode@Idle=

78563 5 TimeoutClear

78613 5 TimeoutSet 1 EV_TIMEOUT_TIMETOREINITLINE

78613 5 tapi Reply 65963 0

78623 5 tapi Reply 65980 0

79525 5 Timer fired EV_TIMEOUT_TIMETOREINITLINE

79525 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

79535 5 Initialise telephony (due to IDLE)

79545 5 tapic lineDeallocateCall(MainCall:65810) 0

79845 5 Waiting for a call...

79855 5 hLine=65707

79855 5 TimeoutSet 5 EV_TIMOUT_ATERIDLE_ALLOWOUT

84872 5 Timer fired EV_TIMOUT_ATERIDLE_ALLOWOUT

 

 

 

Any help will be appreciated...

 

 

Thanks a million.

[SupportTeam]

The trace shows that first "C:\prompts\Welcome.wav" was played, then after 10 seconds timeout "C:\prompts\RingtoneMenu.wav" was played and then the system timed out awaiting user input (6 second timeout) and the call was then hung up...

 

At no stage did the modem report any keytone presses from the caller....

 

10 seconds timeout between the two wav files is a long timeout time... perhaps that long silence leads caller to believe that the system has hung up, when actually the script just waits for 10 seconds...