Text To Speech

[martyreuss]

Our users have been complaining that the text to speech message is not always played when they answer their phones. I have attached the log files for a day (1/27/06) when a user had an issue with the tts message not playing. The message should have been played at 1:53:46 PM.

 

Thanks for your help, Marty

0120vgm.zip

[SupportTeam]

Log files attached are for 20th Jan, not 27th Jan.

[martyreuss]

Here are the logs for Jan 27.

0127vgm.zip

[SupportTeam]

Trace shows that the TTS system created a sound file C:\Program Files\VoiceGuide\data\tts1.wav which was 42400 bytes in size.

 

That file was then converted to VOX file C:\Program Files\VoiceGuide\data\tts1.vox which was 10600 bytes in size.

 

and then VoiceGuide instructed the Dialogic card to play the file, and the Dialogic card opened the file OK, and indicated that it completed playing the sound file about 2.7 seconds later:

135402.156    dlgc  dx_playiottdata(1, 0x4227720, 0x1e2924, 0x1e2a64, EV_ASYNC) call

...

135404.875 001 ev    TDX_PLAY (Play Completed)

so from traces it all looks OK...

 

When this happens again have a quick look at tts1.wav (or tts1.vox) and see if the sound files contain the TTS'd information in them or not.

[martyreuss]

I have been able to duplicate the problem above. VG places a call and creates the correct TTS (verified by playing tts1.wav), but when a user answers the phone, the TTS is not heard. The log may show that it is played, but we do not hear it. The system was in this failure mode for the logs attached. The last two calls were placed after VG was re-started, the two calls before (and probably many more) that were placed and the user was not able to hear the TTS message.

 

Thanks,

 

Marty

0202vgm.zip

[SupportTeam]

Please update to the latest version of VG for Dialogic (see our Downloads page)

 

MMDDtw.txt trace shows:

 

070245.406 play queue files for later play (hli=0x1e1c80, dwPlayId=609734(0x94dc6), dwRecId=0(0x0))

 

This looks like a bug that was fixed a while ago.