High Dtmf Tones

[BrianDocherty]

Is there any way to capture DTMF high tones (ABCD) in the Get Number module.

I can see them being detected in the log but Get Number filters them out (presumably as they are not numbers).

 

Thanks

[SupportTeam]

Which version of VoiceGuide are you using?

Can you post a trace log capturing what you see?

[BrianDocherty]

Thanks for the response

 

Using the latest 5.2.5012 download. Will post log tommorow (I am in the UK ) but I can assure you that incoming ABCD DTMF is detected in the cAll Log Browser but not displayed in the VG status window - only numeric incoming DTMF - and the ABCDs do not seem to add to the digit count.

 

The ABCDs are defineteli in the Call Log Browser and accurately detected, if fact unless the PBX call clear setting is changed from the default setting D, then receiving D will clear the call.

 

BR

 

Brian

[SupportTeam]

In v5.x (the 'TAPI' version of VoiceGuide) the Get Numbers module will only recognize DTMF tones 0-9 and only add these to the 'entered number' record.

 

In 'VoiceGuide for Dialogic' the DTMF tones A-D will also be recognized in the Get Numbers module and added to the 'entered number' record.

[BrianDocherty]

Thanks for the clarification

 

Any reason to make this distinction between teh TAPI version and teh Dialogioc version with respect to the treatment of ABCD ?

 

Thanks

 

Brian

[SupportTeam]

The TAPI version of VoiceGuide just does not offer the more advanced features. There is no demand for such features them as professional solutions use Dialogic cards anyway.

 

Handling of ABCD could be added to the TAPI version, but this would be a customized addition - contact sales@VoiceGuide.com for a quote.