Use Silence To Indicate Human Answered?

[Guest ooper]

When an outgoing call is answered, can I use silence to indicate that a human answered? For example, is there a setting somewhere that I can indicate that 2 seconds of silence represents a human answering and then continue with the script?

[SupportTeam]

You can do this yourself by specifying 'ignore' in the Answering Machine field and then starting the script with a record module (after setting silence detection parameters etc.)

 

Then you can use length of recording and silence info...

 

The Dialogic Human/AM detection gives better results then that.