First Outbound Test

[dcodof]

Hello.

 

I've downloaded your demo and got a voice modem to be able to validate your software and present the results for my superior for a possible purchase. However, my first test already doesn't work.

 

I just ran the "Telephone Numbers Loader", chose a script when a person answers the call (I created a simple one, with just a welcome and a goodbye message), and entered the number manually. The software dials the number, but before a person answers the call it already plays the welcome message, doesn't play the goodbye one, and disconnects the call.

 

What is the problem here?

 

Thank you,

 

Daniel

[SupportTeam]

Voice modems cannot tell when outgoing call is answered - so they start the script straight after dialing the number.

 

Dialogic cards can tell when a call has been answered.

[dcodof]

Oh, no!

 

So, you are saying that I'll not be able to validade your software using the voice modem? They bought it specificly for that...

 

Did I miss this info somewhere on your webpage?

[SupportTeam]

From: http://www.voiceguide.com/vghelp/html/DialListInto.htm

When using a voice modem to dial out a prompt message needs to be specified which will be played in a loop until the person who answers the call presses key on their telephone keypad. This is because a voice modem cannot detect when a call is answered.  Only after the called person presses the key on their telephone keypad will the message or script be played. If an answering machine answers calls placed using voice modems it will end up recording the prompt message being played in a loop.

and

Prompt message if a voice modem is used to dial

If a voice modem is used and this file is specified, then this sound file will be played in a loop after the phone number is dialed, and the recipient of the call will have to press a button before the main VoiceGuide script will be executed, or the main message played. If no prompt message is needed this entry can be left blank. Voice modems cannot tell when a call is answered - that is why they need to play the a sound file in a loop to let the person answering the call to indicate to the voice modem that the call has been answered.

The default message supplied with VoiceGuide (AcceptAutoCall.wav) says: "This is an automated call, please press any number on your telephone keypad to accept this call."

[dcodof]

OK. Thank you.

I'll work from that now...