Aswer And Hangup

[sbensen]

This problem occurs only after the specific line gets into some weird state. Everything works fine until something happens. Then every successive call is immidiately hungup on upon answering. I have tried to figure it out and I can tell you that when calling sReturn=play_start the sReturn value is -1. Until the line freezes, it works fine and the sReturn value is 0. Also, here is a copy of the trace log from a call where this occurs. It says "bad file format" but this is not the case since the same wav file plays fine until this problem occurs.

 

 

140111.56 12 linedevstate 2048 0 0

140111.56 12 callstate OFFERING 65681 0 4

140111.56 12 rv clear

140111.56 12 Terminating process (new call).

140111.56 12 Answer the call at 2/16/2006 2:01:11 PM

140111.56 12 lineAnswer(65681) => 65574

140111.56 12 callinfo CALLEDID

140111.56 12 callinfo ORIGIN

140111.56 12 ring 0

140112.05 0 dial start any summary:|7:dok=0|8:dok=0|9:idx=0|10:idx=0|11:idx=0|12:hc>0|13:idx=0|14:idx=0|15:dok=0|16:dok=0|17:dok=0|18:dok=0|

140112.09 12 callstate CONNECTED 65681 1 0

140112.09 12 callstate CONNECTED 65681,1,0

140112.09 12 WorkingModeTAPI@Connected=

140112.09 12 WorkingModeScript@Connected=

140112.11 12 Inband detection not enabled

140112.11 12 StartLoadedVgs at 2/16/2006 2:01:12 PM, script interpretor VgMulti v5.2.3072 7

140112.11 12 rv ns add [scriptsPath]{C:\VoiceGuide\InboundCaller\}

140112.11 12 rv ns add [scriptPath]{C:\VoiceGuide\InboundCaller}

140112.11 12 rv lg add [$RV_STARTTIME]{2/16/2006 2:01:12 PM}

140112.11 12 rv lg add [$RV_DEVICEID]{12}

140112.11 12 rv lg add [$RV_CIDNAME]{}

140112.13 12 rv ns add [PathApp]{C:\Program Files\VoiceGuide\}

140112.13 12 rv lg add [$RV_CIDNUMBER]{}

140112.13 12 tapi Reply (LineEvReply) ok 65574 0

140112.13 12 timer clear

140112.13 12 [inbound Caller] Running VB Script...

140112.13 12 rv replace start: [dim sProject

dim sKPID

 

set fso = CreateObject("InboundCaller.clsMain")

set vg = CreateObject("VoiceGuide.CommandLink")

vg.Admin_TraceLogAdd 0, 0, "sProject=" & sProject

fso.LineID = $RV_LINEID

set fso.VoiceGuide = vg

sProject = fso.VBLineEntry

sKPID = fso.KPID

vg.RvSet $RV_LINEID, "KPID", sKPID

vg.Run_ResultReturn $RV_LINEID, sProject

 

set fso = nothing

set vg = nothing

 

]

140112.13 12 rv ns [PathSysVoice]{C:\Program Files\VoiceGuide\system\voice\}[PathApp]{C:\Program Files\VoiceGuide\}[PathDataVm]{C:\Program Files\VoiceGuide\data\}[PathVgSys]{C:\Program Files\VoiceGuide\system\}[scriptsPath]{C:\VoiceGuide\InboundCaller\}[scriptPath]{C:\VoiceGuide\InboundCaller}[$RV_STARTTIME]{2/16/2006 2:01:12 PM}[$RV_DEVICEID]{12}[$RV_CIDNAME]{}[PathApp]{C:\Program Files\VoiceGuide\}[$RV_CIDNUMBER]{}

140112.14 12 eng run vbs [wscript "C:\Program Files\VoiceGuide\data\vbs_12_1.vbs" //I] copy of script in: vbs_12_1.vbs

140112.19 12 Run Script waiting. iRunWait=1 (shellid=3568, process=1932)

140112.19 12 timer set 1 EV_TIMEOUT_CHECKONSTATE

140112.19 12 callinfo MONITORMODES

140112.23 0 sProject=

140112.25 0 cl Line_State 12 = [CONNECTED]

140112.25 12 cl Play_Start C:\VoiceGuide\InboundCaller\Voice\IsHRNReady.wav

140112.25 12 play set playid=13781

140112.27 12 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>32,play pss EnsureWaveOutIsOpenAndReady=>wavec waveOutOpen(0x4cc00a4, 0x6, 0x4cc0070, 0x1303bc, 0x4cc0048, 0x10006) => 32 (WAVERR_BADFORMAT) ... hli->hWaveOut=0x0] [C:\VoiceGuide\InboundCaller\Voice\IsHRNReady.wav]

140112.27 12 path {WAVERR_BADFORMAT} not found

140112.27 12 play set playid=13781

140112.27 12 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=6) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

140112.27 12 For Dialogic use: PCM 11Khz 8bit Mono

140112.28 12 rv lg add [Hangup Time]{2/16/2006 2:01:12 PM}

140112.28 12 Hanging up call... [srlib PlaySoundStart]

140112.28 12 RecSoundStop ok

140112.28 12 PlaySoundStop err=0

140112.28 12 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

140112.28 12 fnHangupCall end

140112.30 12 play end current play (playid=0)

140112.30 12 ScriptEventCode 8001 iLineState=900

140112.30 12 LsAwaitingCalls EV_PLAY_FINISHED

140112.30 12 play end current play (playid=0)

140112.31 12 ScriptEventCode 8001 iLineState=900

140112.31 12 LsAwaitingCalls EV_PLAY_FINISHED

140114.11 12 linedevstate 2048 0 0

140114.13 12 callstate IDLE 65681 0 0

140114.13 12 WorkingMode@Idle=

140114.13 12 timer clear

140114.17 12 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

140114.17 12 tapi Reply (LineEvReply) ok 65905 0

140115.16 12 timer fired EV_TIMEOUT_TIMETOREINITLINE

140115.16 12 ScriptEventCode 9008 iLineState=900

140115.16 12 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE

140115.16 12 ReinitTelephony due to IDLE

140115.16 12 tapic lineDeallocateCall(MainCall:65681) 0

140115.19 12 lineOpen(12)=>

140115.19 12 Waiting for a call...

140115.19 12 LineHandle=65552

140115.20 12 amchk set AMdet=False in Reinit@idle

140115.20 12 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

140116.11 0 dial start any summary:|7:dok=0|8:dok=0|9:idx=0|10:idx=0|11:idx=0|12:rdy=0|13:idx=0|14:idx=0|15

dok=0|16:dok=0|17:dok=0|18:dok=0|

140118.48 12 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

140118.48 12 ScriptEventCode 9013 iLineState=900

140119.17 0 dial start any summary:|7:dok=0|8:dok=0|9:idx=0|10:idx=0|11:idx=0|12:idx=0|13:idx=0|14:idx=0|15

dok=0|16:dok=0|17:dok=0|18:dok=0|

[SupportTeam]

This is a standard Wave driver error we've seen many times before. On some systems all of a sudden the Wave driver will stop working and the system needs to be restarted.

140112.27 12 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>4,play pss EnsureWaveOutIsOpenAndReady=>tr 5 waveOutOpen(id=6) MMSYSERR_ALLOCATED but hWaveOut = NULL] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav]

If you're using a Dialogic card then the best thing to do is to switch to "VoiceGuide for Dialogic".

[sbensen]

I'm using voice Guide for dialogic already. Is there a step I am missing here?

[SupportTeam]

Trace is not from VG for Dialogic.

 

Trace is from v5.2.3072 of VG. That's the "TAPI" version of VG.

 

Download VG for Dialogic patch from our Downlaods page.