Problem With Enter Number Validation Script

[Guest Andrew----2000]

This is the validation script

set vg = CreateObject("VoiceGuide.CommandLink")

 

iLen = Len("$RV_ENTEREDNUMBER")

If iLen = 0 Then

sResult = "success"

Else

set enigmaObject = CreateObject("ENIGMACOM.EnigmaCtrl.1")

enigmaObject.Reset()

enigmaObject.Key = "$RV_ENTEREDNUMBER"

If enigmaObject.DecodeActivationCode() Then

strResultVariables = "verify_passed"

Else

strResultVariables = "verify_failed"

End If

set enigmaObject = Nothing

End If

MsgBox strResultVariables

 

vg.Run_ResultReturn $RV_LINEID, strResultVariables

set vg = Nothing

 

Message box says that verify_passed, but Enter number box return fail. Why?

 

This script is worked correct on US Robotics message pro modem. After changed modem to "US Robotics 56k message modem" (model 5668b) script is not working.

[Guest Andrew----2000]

Script above is worked on unregistred voice guide 5.2.5012, but when I register my voiceguide copy then script stop worked.

[Guest Andrew----2000]

And ones. I have license for 1 line. And if I delete 3 line with registration from userinfo.ini (unregistred program) then voiceguide starts work corect.

[SupportTeam]

The operation of the verification script should not be affected by whether you're running a registered or an unregistered version of VG.

 

Could you please post a copy of VoiceGuide's Debug Printout which captures the problem, this will allow us to see what happened.

 

When running the script click on VoiceGuide's View menu and select 'Event Trace Log' option - any log information will then appear in this window. You must open the trace window before making the call.

 

You can enable the automatic saving of the logs to files in \log\ directory as well.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Andrew----2000]

I add to attachment file logs.zip. This file include 2 logs with registration and without. May be it help you for finding solution.

logs.zip

[SupportTeam]

We can see this in the trace:

102757,05  0 ERROR: COM interface not supported in this version.

You must have an Enterprise version of VoiceGuide to use any of the COM interface functions.

 

See: http://www.voiceguide.com/vgFeatures.htm

[Guest Andrew----2000]

Ooops. We didn't see that. Is there any way to downgrade our license (1 line Professonal + Dialer 1 line) to enterprise one (1 line, without dialer)? We have checked that we don't need dialer.

[SupportTeam]

For any license related enquiries just send an email to sales@VoiceGuide.com