Prompt Message Loop (when Using A Voice Modem)

[dcodof]

Hello.

 

The prompt message loop plays 10 times before the sytem hangs up. How can I change this setting? Is it possible to do if on a OutDial_New.xml file?

 

Thanks.

[SupportTeam]

The OutDial_New.xml file has an "Answer Timeout" setting. You can try using that setting to see if it affects anything.

 

For better control of outgoing calls you should look at getting a Dialogic card and using "VG for Dialogic".

[dcodof]

I've tried that and it didn't work. The software still plays the message 10 times. It seems that VG doesn't follow this setting... Btw, the minimum timeout I could successfully enter was 10 (checking on the database entry). If I use "9" or "09" or less, the database is still filled with "10".

 

Any other suggestion? (besides the one of using the dialogic board, which we will do in a near future)

 

Thanks.

[SupportTeam]

Looks like you can change the number of times the announce message is played using the AnnReplay entry in the [VGDialer] section of the VG.INI file.

 

eg. Adding this line to the [VGDialer] section:

 

AnnReplay=5

 

should result in the announcement only being played 5 times.