Transfer Problem ... Please Help!

[bwenzel@cleartel.com]

Ok , here is the problem. When I transfer a call to a representative queue, It will connect and work for about 45 seconds. Voice Guide never hangs up or disconnects from that session. Please help with any input.

 

090953.34 138 state [Transfer Call to Matt] Blind Dial and Connect to 7602413

090953.36 0 Search for free lines in LineID range [0-233]

090953.36 6 dial reserving: no list specified

090953.36 138 dial found free dev=1 (LineId=6)

090953.36 138 no on-hold file specified to play

090953.36 6 state dialing 7602413 (for conference with dtiB2T4)

090953.36 138 setting CONNECT_IMMEDIATELY as iXferType = XT_DC_BLIND

090953.36 6 lineMakeCall(7602413,CONNECT_IMMEDIATELY) => 0

090953.36 138 timer set 3 EV_TIMEOUT_GOTOMODULE

090953.36 138 dial found free dev=1 (LineId=6)

090953.36 138 conf TwoCalls_Bridge 138<=>6 (dtiB2T4<=>dtiB1T1)

090953.38 138 rvns add [TsRoutedTo]{6}

090953.38 6 rvns add [TsRoutedTo]{138}

090953.38 6 rvns add [Conf_DevName_1]{dtiB2T4}

090953.38 6 rvns add [Conf_LineId_1]{6}

090953.38 6 rv add [Conf_DevName_2]{dtiB1T1}

090953.38 6 rv add [Conf_LineId_2]{138}

090953.38 138 rvns add [Conf_DevName_1]{dtiB2T4}

090953.38 138 rvns add [Conf_LineId_1]{6}

090953.38 138 rv add [Conf_DevName_2]{dtiB1T1}

090953.39 138 rv add [Conf_LineId_2]{138}

090953.39 138 TsRoute dtiB2T4<=>dtiB1T1 call

090953.39 138 TsRoute dtiB2T4<=>dtiB1T1 SC_FULLDUP:

090953.39 138 state [Transfer Call to Matt] bridged with dtiB1T1

090953.39 6 state [Transfer Call to Matt] outgoing leg, bridged with dtiB2T4

090956.67 138 timer fired EV_TIMEOUT_GOTOMODULE

090956.67 138 event EV_TIMEOUT_GOTOMODULE, code=9002, state=1910

090956.67 138 LsXfer_8_WaitEndCall_RequestXferSide : 9002(EV_TIMEOUT_GOTOMODULE),EV_TIMEOUT_GOTOMODULE,0,0,0,,,

090956.67 138 path {ev_timeout_gotomodule} not found

090956.67 138 xfer dial !

090958.34 6 tw DialogicEvent 2082,GCEV_CONNECTED,2082,0,0,,,

090958.34 6 event GCEV_CONNECTED, code=2082, state=1911

090958.34 6 EH_LsXfer_8_WaitEndCall_DialingSide : 2082,[GCEV_CONNECTED],2082,0,0,,,

090958.34 138 LsXfer_6_dc_WaitOutcomeOutgoingCall_RequestXferSide : 2082,[gcev_connected],2082,0,0,,,

090958.34 138 LsXfer_6_dc_WaitOutcomeOutgoingCall_RequestXferSide : 2082(EV_UNKNOWN_2082),gcev_connected,2082,0,0,,,

090958.34 138 path {gcev_connected} not found

090958.36 6 event callstate CONNECTED 6 0 0

090958.36 138 event CONNECTED, code=10256, state=1906

090958.36 138 LsXfer_5B : 10256(EV_UNKNOWN_10256),CONNECTED,256,0,0,,,

090958.36 6 WorkingModes tapi= script=

090958.36 6 Inband detection not enabled

090958.36 6 StartLoadedVgs at 2/22/2006 9:09:58 AM

090958.36 6 set sScriptToRunOnHangup=[] in StartLoadedVgs

090958.36 6 init StartLoadedVgs_InitLineState start

090958.38 6 rv add [$RV_STARTTIME]{2/22/2006 9:09:58 AM}

090958.38 6 rv add [$RV_DEVICEID]{6}

090958.38 6 rv add [$RV_CIDNAME]{}

090958.38 6 rvns add [PathApp]{D:\Program Files\VoiceGuide\}

090958.38 6 rvns add [scriptsPath]{D:\Program Files\VoiceGuide\Scripts\}

090958.38 6 rv add [$RV_CIDNUMBER]{}

090958.38 6 fn RunModule start

090958.38 6 timer clear

[bwenzel@cleartel.com]

Looks like its an issue with the dialout transfer. I am trying to connect the caller to a representitave. When using this i use a 4 digit extension number. It will use another line to dial out of and connect. Then suddenly the script will play on the line it dialed out of.

 

Is there any way to dial the 4 digit ext and and immediately hang up?

 

Is that what the hookflash is for?

 

These are digital T1 lines.

[SupportTeam]

Which version of VoiceGuide are you using?

 

What is the protocol used on these T1 lines?

 

If you're using an older version then please download the latest VoiceGuide for Dialogic from our WWW and use that version.

[Guest Guest_bwenzel@cleartel.com]

Thank!!! It worked. Except for the fact that I have to re-register. I sent an email to support@voiceguide.com and sales@voiceguide with the new unique id. Thanks again.