Last Questions Before Purchase.

[Guest ChrisAC]

Hello,

 

I've put VG through testing, and decided to purchase it.

 

I want the enterprise version for the com objects & the ability to edit vgs scripts. I don't need the dialer, but maybe I can squeeze a one line dialer licence.

 

I am using (2) voice modems successfully with the trial version.

 

My questions are:

 

First Question

 

Since I am not using a telephony board, is the current version listed on your website (VoiceGuide 5.2.5012a) the current version for voice modems? The demo version I'm running now is 5.2.5032which I picked up from a past forum post here. This may be just a hybrid built for that particular issue.

 

Should I keep this, or download a fresh 5.2.5012a ?

 

Second Question:

 

My company is too small for more than two phone lines so I haven't considered a Dialogic board.

Is there a 2 line VG Enterprise license I can purchase, or do I have to buy the 4 line enterprise version?

 

Example:

VG Enterprise 1 Line $149.00

VG Enterprise 1 Line $149.00

VG Dialer (1 Line) $129.00

Total Cost $427.00 can allow me to afford VG Dialer on one line too.

 

Thanks for your time,

 

Chris

[Guest Lila]

Hello,

 

I would also prefer using voice modems instead of buying the expensive Dialogic board.

Please, share your experience with using 2 voice modems.

Could you tell me their brand names? Are they USB? If not, how do you connect them to the pc?

 

Did they manage well 2 calls at the same time? Any problems?

 

Have you tested 4 modems?

[Guest ChrisAC]

Did they manage well 2 calls at the same time? Any problems?

 

Have you tested 4 modems?

 

I did a review & listed some specs in the top post titled List Of Recommended Voice Modems.

 

They did well answering calls at the same time. Personally, I wouldn't try 4 modems at once, I believe I was lucky just getting 2 to work.

 

Chris

[SupportTeam]

Should I keep this, or download a fresh 5.2.5012a ?

Just stick with what you have now. No need to re-install.

 

The number of Dialer licenses must be the same as number of lines used. so you will need to have 2 Dialers.

(you're better off getting two Ent+Dialer licenses)

[Guest ChrisAC]

The number of Dialer licenses must be the same as number of lines used. so you will need to have 2 Dialers.

(you're better off getting two Ent+Dialer licenses)

 

Got it. Ent + dialer for each. Will do.

 

Sorry, but I thought of something after I posted earlier.

 

In the near future, if I decide to buy a Dialogic, will my VoiceGuide software still work? I see reference to the "Dialogic" version. (I think I read that version is 6.x)

 

If there hasn't been any major version changes from today, would that require an upgraded license?

 

Thanks again,

 

Chris

[SupportTeam]

The licenses issued will work on current VoiceGuide for Dialogic as well.

If there hasn't been any major version changes from today, would that require an upgraded license?

No. Your current license will work.

[Guest ChrisAC]

Thank you,

 

Purchased yesterday, activated today. No more 60 minute timeouts. Yea!

 

Chris