Caller Id In Popup But Not Call Log

[Guest Chris Peterson]

Hi,

 

Caller ID# appears in the popup box between first and second ring, but is not recorded in the call log. Thanks.

 

Windows XP SP2. VG 6.0.2214. Dialogic D4PCIUF.

 

 

232136.98 1 event callstate OFFERING 1 0 0

232136.98 1 script interpretor: VgMulti v6.0.2214

232136.98 1 fired OFFERING event to listeners

232136.98 1 iIvrDev=1

232136.98 1 set linestate CID vars

232136.98 1 call AnswerTheCallIfAllowed

232136.98 1 tw ring 1

232136.00 1 ring time since last ring (ms): 0

232136.00 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

232136.00 1 event TDX_CST, code=134, state=900

232136.00 1 LsAwaitingCalls EV_UNKNOWN_134

232142.70 1 tw lev_CallerID [7634772690,,]

232142.73 1 rv clear all

232142.73 1 init LineState ResetAtStartOfNewCall.

232142.73 1 answer the call

232142.73 1 timer clear

232142.73 1 tw ring 2

232142.74 1 ring time since last ring (ms): 5.742188

232142.74 1 ring match against loaded ring patterns

232142.74 1 rv clear all

232142.76 1 init LineState ResetAtStartOfNewCall.

232142.76 1 answer the call

232142.77 1 timer clear

232142.79 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

232142.80 1 event TDX_CST, code=134, state=6001

232143.34 1 event callstate CONNECTED 1 0 0

232143.36 1 WorkingModes tapi= script=

232144.37 1 Inband detection not enabled

232144.38 1 StartLoadedVgs at 2/22/2006 11:21:44 PM

232144.38 1 set sScriptToRunOnHangup=[] in StartLoadedVgs

232144.40 1 init StartLoadedVgs_InitLineState start

232144.41 1 rv add [$RV_STARTTIME]{2/22/2006 11:21:44 PM}

232144.41 1 rv add [$RV_DEVICEID]{1}

232144.42 1 rv add [$RV_CIDNAME]{}

232144.43 1 rvns add [PathApp]{C:\Program Files\VoiceGuide\}

232144.43 1 rvns add [scriptsPath]{C:\Program Files\VoiceGuide\Scripts\Amoco\}

232144.44 1 rv add [$RV_CIDNUMBER]{}

232144.45 1 fn RunModule start

232144.46 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_OFFHOOK,CALL_INBOUND,

232144.46 1 event TDX_SETHOOK, code=135, state=6001

232144.47 1 tw DialogicEvent 134,TDX_CST,65535,0,0,DE_LCON,,

232144.48 1 event TDX_CST, code=134, state=6001

232144.51 1 timer clear

232144.52 1 Play Module start

232144.53 1 state [Play 1] Playing

232144.54 1 tts generate start[Thank you for calling Peterson's Amoco. Although we are closed, our 24 hour towing service is always available. To reach the primary on call driver press 1. To reach the backup driver press 2. To reach the on call supervisor press 3.]

232144.54 1 tts generate wait

232144.95 1 tts generate finish

232144.96 1 state [Play 1] Playing (C:\Program Files\VoiceGuide\data\tts1.wav)

232144.97 1 tw ConvertWav2Vox C:\Program Files\VoiceGuide\data\tts1.wav

232144.98 1 timer clear

232145.05 1 tw wav->vox convert end 98529,C:\Program Files\VoiceGuide\data\tts1.vox,1,0,,

232145.07 1 play start ok, lPlayId=98619

232200.61 1 tw PlayEnd 1 98619

232200.63 1 play end id=98619, (current ID)

232200.63 1 event EV_PLAY_FINISHED, code=8001, state=1100

232200.63 1 LsPlayMsg EV_PLAY_FINISHED,EV_PLAY_FINISHED

232200.64 1 path {EV_PLAY_FINISHED} not found

232200.65 1 timer set 5 EV_TIMEOUT_REPLAYMSG

232200.66 1 tw DialogicEvent 129,TDX_PLAY,98619,0,0,,,

232200.67 1 event TDX_PLAY, code=129, state=1101

232200.67 1 LsPlayMsgFinished EV_UNKNOWN_129,TDX_PLAY

232200.70 1 path {TDX_PLAY} not found

232201.50 1 event callstate DISCONNECTED 1 0 0

232201.52 1 event EV_REMOTEPARTY_DISCONNECT, code=9250, state=1101

232201.52 1 LsPlayMsgFinished EV_REMOTEPARTY_DISCONNECT,EV_REMOTEPARTY_DISCONNECT

232201.52 1 path {EV_REMOTEPARTY_DISCONNECT} not found

232201.53 1 rv add [Hangup Time]{2/22/2006 11:22:01 PM}

232201.55 1 state Hanging up call...

232201.55 1 HangupCall_Common hCall=1

232201.55 1 rec RecSoundStop ok

232201.56 1 play PlaySoundStop ok

232201.57 1 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP

232201.59 1 fnHangupCall end

232201.59 1 tw DialogicEvent 134,TDX_CST,1816,0,0,DE_LCOF,,

232201.59 1 event TDX_CST, code=134, state=900

232201.60 1 LsAwaitingCalls EV_UNKNOWN_134

232201.63 1 event callstate IDLE 1 0 0

232201.63 1 WorkingMode@Idle=

232201.63 1 timer clear

232201.64 1 rec RecSoundStop ok

232201.66 1 play PlaySoundStop ok

232201.66 1 rv add [CallEndTime]{2/22/2006 11:22:01 PM}

232201.66 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

232201.67 1 tw DialogicEvent 135,TDX_SETHOOK,0,0,0,DX_ONHOOK,,

232201.67 1 event TDX_SETHOOK, code=135, state=900

232201.68 1 LsAwaitingCalls EV_UNKNOWN_135

232201.77 1 event callstate OFFERING 1 0 0

232201.77 1 script interpretor: VgMulti v6.0.2214

232201.77 1 fired OFFERING event to listeners

232201.78 1 iIvrDev=1

232201.80 1 set linestate CID vars

232201.80 1 call AnswerTheCallIfAllowed

232201.80 1 do not answer call - still awaiting re-init after last call

232201.82 1 tw ring 1

232201.82 1 ring time since last ring (ms): 0

232201.84 1 do not answer call - still awaiting re-init after last call

232201.84 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

232201.84 1 event TDX_CST, code=134, state=900

232201.85 1 LsAwaitingCalls EV_UNKNOWN_134

232202.44 1 tw ring 2

232202.45 1 ring time since last ring (ms): 0.625

232202.45 1 ring match against loaded ring patterns

232202.45 1 do not answer call - still awaiting re-init after last call

232202.45 1 tw DialogicEvent 134,TDX_CST,0,0,0,DE_RINGS,ET_RON,

232202.45 1 event TDX_CST, code=134, state=900

232202.45 1 LsAwaitingCalls EV_UNKNOWN_134

232202.87 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

232202.87 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

232202.87 1 init atidle reinit : start

232202.88 1 init atidle reinit iConferenceOtherLegLid=-1

232202.88 1 init atidle reinit : reset all LineState variables

232202.88 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

232202.88 1 state Waiting for a call...

232203.19 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

232203.19 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

232210.44 1 event callstate IDLE 1 0 0

232210.45 1 WorkingMode@Idle=

232210.45 1 timer clear

232210.47 1 LineState(iLineId).iVgsIdx = 0

232210.47 1 timer set 1 EV_TIMEOUT_TIMETOREINITLINE

232211.41 1 timer fired EV_TIMEOUT_TIMETOREINITLINE

232211.43 1 event EV_TIMEOUT_TIMETOREINITLINE, code=9008, state=900

232211.44 1 init atidle reinit : start

232211.44 1 init atidle reinit iConferenceOtherLegLid=-1

232211.45 1 init atidle reinit : reset all LineState variables

232211.45 1 timer set 0.3 EV_TIMEOUT_ATERIDLE_ALLOWOUT

232211.47 1 state Waiting for a call...

232211.77 1 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT

232211.78 1 event EV_TIMEOUT_ATERIDLE_ALLOWOUT, code=9013, state=900

[SupportTeam]

Please update to latest VG for Dialogic available from our WWW.

 

When posting traces/scripts please .ZIP them up and post them as attachments.

[Guest Guest]

Problem solved. Thank you.