Guest Lun Report post Posted 03/01/2006 04:12 AM Hi My incoming call is autocut and the default sound file cannot be play. 120734.92 5 linedevstate 2048 0 0 120734.92 5 callstate OFFERING 65781 0 4 120734.92 5 rv clear 120734.92 5 Answer the call at 3/1/2006 12:07:34 PM 120734.92 5 lineAnswer(65781) => 65798 120734.92 5 callinfo CALLEDID 120734.92 5 callinfo ORIGIN 120734.92 5 ring 0 120735.36 0 dial start any summary:|5:hc>0| 120735.45 5 callstate CONNECTED 65781 1 0 120735.45 5 callstate CONNECTED 65781,1,0 120735.47 5 WorkingModeTAPI@Connected= 120735.47 5 WorkingModeScript@Connected= 120735.47 5 Inband detection not enabled 120735.47 5 StartLoadedVgs at 3/1/2006 12:07:35 PM, v5.2.3063 120735.47 5 AddRVns [scriptsPath]{D:\Local_Server\VoiceGuide backup\Scripts\Voicemail Server\} 120735.47 5 AddRVns [scriptPath]{D:\Local_Server\VoiceGuide backup\Scripts\Voicemail Server} 120735.48 5 rv add [$RV_STARTTIME]{3/1/2006 12:07:35 PM} 120735.48 5 rv add [$RV_DEVICEID]{5} 120735.48 5 rv add [$RV_CIDNAME]{} 120735.48 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 120735.48 5 rv add [$RV_CIDNUMBER]{} 120735.48 5 tapi Reply (LineEvReply) ok 65798 0 120735.48 5 callinfo MONITORMODES 120735.48 5 timer clear 120735.48 5 [Welcome] Number Input 120735.48 5 [Welcome] Playing (VmailSysWelc.wav) 120735.48 5 play set playid=991343 120735.48 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [D:\Local_Server\VoiceGuide backup\Scripts\Voicemail Server\VmailSysWelc.wav] 120735.48 5 play set playid=991343 120735.50 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav] 120735.50 5 For Dialogic use: PCM 11Khz 8bit Mono 120735.50 5 rv add [Hangup Time]{3/1/2006 12:07:35 PM} 120735.50 5 Hanging up call... [srlib PlaySoundStart] 120735.50 5 RecSoundStop ok 120735.50 5 PlaySoundStop err=0 120735.50 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 120735.50 5 fnHangupCall end 120735.50 5 play end current play (playid=0) 120735.50 5 ScriptEventCode 8001 iLineState=900 120735.50 5 LsAwaitingCalls EV_PLAY_FINISHED 120735.50 5 play end current play (playid=0) 120735.52 5 ScriptEventCode 8001 iLineState=900 120735.52 5 LsAwaitingCalls EV_PLAY_FINISHED 120737.48 5 linedevstate 2048 0 0 120737.48 5 callstate IDLE 65781 0 0 120737.48 5 WorkingMode@Idle= 120737.48 5 timer clear 120737.48 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 120737.48 5 tapi Reply (LineEvReply) ok 66499 0 120738.55 5 timer fired EV_TIMEOUT_TIMETOREINITLINE 120738.55 5 ScriptEventCode 9008 iLineState=900 120738.55 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 120738.55 5 ReinitTelephony due to IDLE 120738.55 5 tapic lineDeallocateCall(MainCall:65781) 0 120738.58 5 lineOpen(5)=> 120738.58 5 Waiting for a call... 120738.58 5 LineHandle=65730 120738.58 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 120739.36 0 dial start any summary:|5:rdy=0| 120741.86 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 120741.86 5 ScriptEventCode 9013 iLineState=900 120742.36 0 dial start any summary:|5:idx=0| 120759.64 5 linedevstate 2048 0 0 120759.66 5 ring 0 120810.50 5 linedevstate 2048 0 0 120811.50 5 linedevstate 1024 0 0 120811.52 5 linedevstate 512 0 0 120831.03 5 linedevstate 2048 0 0 120831.03 5 callstate OFFERING 65678 0 4 120831.03 5 rv clear 120831.03 5 Answer the call at 3/1/2006 12:08:31 PM 120831.05 5 lineAnswer(65678) => 66089 120831.05 5 callinfo CALLEDID 120831.05 5 callinfo ORIGIN 120831.05 5 ring 0 120831.36 0 dial start any summary:|5:hc>0| 120831.58 5 callstate CONNECTED 65678 1 0 120831.58 5 callstate CONNECTED 65678,1,0 120831.58 5 WorkingModeTAPI@Connected= 120831.58 5 WorkingModeScript@Connected= 120831.59 5 Inband detection not enabled 120831.59 5 StartLoadedVgs at 3/1/2006 12:08:31 PM, v5.2.3063 120831.59 5 AddRVns [scriptsPath]{D:\Local_Server\VoiceGuide backup\Scripts\Voicemail Server\} 120831.59 5 AddRVns [scriptPath]{D:\Local_Server\VoiceGuide backup\Scripts\Voicemail Server} 120831.59 5 rv add [$RV_STARTTIME]{3/1/2006 12:08:31 PM} 120831.59 5 rv add [$RV_DEVICEID]{5} 120831.59 5 rv add [$RV_CIDNAME]{} 120831.59 5 AddRVns [PathApp]{C:\Program Files\VoiceGuide\} 120831.59 5 rv add [$RV_CIDNUMBER]{} 120831.59 5 tapi Reply (LineEvReply) ok 66089 0 120831.61 5 callinfo MONITORMODES 120831.61 5 timer clear 120831.61 5 [Welcome] Number Input 120831.61 5 [Welcome] Playing (VmailSysWelc.wav) 120831.61 5 play set playid=47468 120831.61 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [D:\Local_Server\VoiceGuide backup\Scripts\Voicemail Server\VmailSysWelc.wav] 120831.61 5 play set playid=47468 120831.61 5 PlaySoundStart err=[0 play PlaySoundStart ResetWavOutAndContinuePlay=>2,play pss EnsureWaveOutIsOpenAndReady=>play waveOutOpen failed MMSYSERR_BADDEVICEID] [C:\Program Files\VoiceGuide\system\voice\ErrorPlayingFile.wav] 120831.61 5 For Dialogic use: PCM 11Khz 8bit Mono 120831.61 5 rv add [Hangup Time]{3/1/2006 12:08:31 PM} 120831.61 5 Hanging up call... [srlib PlaySoundStart] 120831.61 5 RecSoundStop ok 120831.63 5 PlaySoundStop err=0 120831.63 5 timer set 2 EV_TIMEOUT_WAITFORIDLEAFTERLINEDROP 120831.63 5 fnHangupCall end 120831.63 5 play end current play (playid=0) 120831.63 5 ScriptEventCode 8001 iLineState=900 120831.63 5 LsAwaitingCalls EV_PLAY_FINISHED 120831.63 5 play end current play (playid=0) 120831.63 5 ScriptEventCode 8001 iLineState=900 120831.63 5 LsAwaitingCalls EV_PLAY_FINISHED 120833.61 5 linedevstate 2048 0 0 120833.61 5 callstate IDLE 65678 0 0 120833.61 5 WorkingMode@Idle= 120833.61 5 timer clear 120833.61 5 timer set 1 EV_TIMEOUT_TIMETOREINITLINE 120833.61 5 tapi Reply (LineEvReply) ok 66243 0 120834.69 5 timer fired EV_TIMEOUT_TIMETOREINITLINE 120834.69 5 ScriptEventCode 9008 iLineState=900 120834.69 5 LsAwaitingCalls EV_TIMEOUT_TIMETOREINITLINE 120834.69 5 ReinitTelephony due to IDLE 120834.69 5 tapic lineDeallocateCall(MainCall:65678) 0 120834.72 5 lineOpen(5)=> 120834.72 5 Waiting for a call... 120834.72 5 LineHandle=66328 120834.72 5 timer set 3 EV_TIMEOUT_ATERIDLE_ALLOWOUT 120835.36 0 dial start any summary:|5:rdy=0| 120838.00 5 timer fired EV_TIMEOUT_ATERIDLE_ALLOWOUT 120838.00 5 ScriptEventCode 9013 iLineState=900 120838.36 0 dial start any summary:|5:idx=0| 120847.31 5 linedevstate 2048 0 0 120847.33 5 ring 0 120858.20 5 linedevstate 2048 0 0 120859.20 5 linedevstate 1024 0 0 120859.22 5 linedevstate 512 0 0 Share this post Link to post
SupportTeam Report post Posted 03/01/2006 04:33 AM We see in trace file: waveOutOpen failed MMSYSERR_BADDEVICEID This is a common problem with some voice modems and with Dialogic's TAPI/Wave drivers. Are you using a Dialogic card? If yes then you should be using "VoiceGuide for Dialogic". When posting traces/scripts please .ZIP them up and post them as attachments. Share this post Link to post
Guest Lun Report post Posted 03/01/2006 10:19 AM Thanks The patch for dialogic work fine! Thanks. Share this post Link to post
