Help With E-mail Module

[Guest Jake Rog]

We have just registered the VoiceGuide to Pro version. We are trying to use the E-mail module in our script to send an e-mail when an event occurs. At this time an E-mail module is placed directly after the "Play Sound File" module.

 

Sound Module is using the following logic.

 

On {Timeout 0} Goto [Voicemail Box 0003]

On {Timeout 0} Goto [E-mail Business]

 

It plays the sound file and then sends the user to the voice mail box. After this happens, I would like to be notified via (separate from voice-mail box) e-mail to various e-mail addresses. However, this logic does not work. It looks like it never reaches the E-mail module.

 

I have tried a very simple script with NO voicemail box and then e-mail works.

 

Please give me some pointers as to how to use the e-mail module is this scenario.

 

 

Thank you,

 

Jake

 

 

P.S. When does the new version comes out?

[SupportTeam]

In 'Sound module' have a path going to E-mail Business

 

On {Timeout 0} Goto [E-mail Business]

 

and in E-mail Business have a path going to Voicemail Box 0003:

 

On {Success} Goto [Voicemail Box 0003]

 

Then the email will be queued to be sent (which is very fast) and after it is queued to be sent the caller will be sent to Voicemail Box 0003.

 

Sending of email will proceed in background.